Can we auto populate the bill to address in an SR from the bill to from AR
We have two customers that have a relationship setup in AR. We the ship the parts to one customer and bill the second customer. When we create a service request, can we have the second customers address automatically populate into the bill to address. We have a party relationship setup so we can select the bill to address from the LOV, but the user doesn't always know which bill to address they should be selecting, so it would be nice if we could get the correct one to auto populate.
There are three options to do this (ofcourse none are standard).
Source can be item instance or customer master itself.
1. Maintain the relationship in the item instance (serial number) if you are using customer products to create service requests. If you have that bill to in the csi_ip_accounts, and when the instance is used for the service request creation, you can default that in the service request using custom.pll or personlization. This should be easy.
2. Or using the same approach, you can go HZ tables to get the bill_to of that ship_to.
3. If you are using SR workflow, plugin one node which updates this in the SR.
Thanks
Nagamohan
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[F-27|http://www.flickr.com/photos/44956360@N08/5206144134/]
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[F-27 - screen 2|http://www.flickr.com/photos/44956360@N08/5206144210/]
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[F-27 - screen 3|http://www.flickr.com/photos/44956360@N08/5206144292/]
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[FBL1N|http://www.flickr.com/photos/44956360@N08/5206144344/]
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no reference doc
[PIC1|http://www.flickr.com/photos/44956360@N08/5208025267/]
input reference doc
[PIC2|http://www.flickr.com/photos/44956360@N08/5208623198/]
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