Cannot Add user to CMC Group when they are a member of LDAP group

On PreProduction Server CMC
Softerra LDAP browser used to verify user is a member of LDAP group
User does not show as a member of that group in the CMC
Cannot add user to LDAP group showing in CMC, the same group shows the member in LDAP browser
On Production Server CMC
For kicks I logged into the CMC on Production and I found the user is correctly showing as a member of the Group
Why doesn't the groups in CMC show what is actually showing in the LDAP browser?

Hi,
Check if you have also mapped in both servers the same groups. It might be that there are some groups missing in the Pre-prod.
Also, try restarting the CMS. I have seen similar issues that are solved after forcing the recreation of the graph.
If after the restart you still can't see the groups, check the mapping on the LDAP server. It might be that both servers do not use the same attribute mappings.
Regards,
Julian

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