Cannot Extract Embedded Font in PDF Report Generated Using Crystal Reports XI

The issue is that sometimes the PDF reports generated by Crystal Report XI are not showing the fonts properly. Arial font is used in the Crystal report template(.rpt file) for field label and data elements. When the report is opened in Adobe Reader, it displays the message - "Cannot extract the embedded font 'AAAAAA+ArialBold'. some characters may not display or print correctly." Other PDF Readers like Foxit show blank spaces instead. I tried to change the font to Courier New, Times New Roman etc but still getting the same message.
The issue is consistent when the application is deployed in Windows server. When deployed in Unix server the issue happens very occasionally. The font files are available and installed in the UNIX box.
Please tell me why this error message is shown and also tell me how to get it fixed.

Hi Scot
Just replied to your email re. conf call.
In the meantime.
1st question.
    Some of our developers are creating the reports under crystal 2008, while some are 2011.
    Could this be a problem, when they are run by the SDK?
    Should we upgrade all our developers to crystal 2011?
The version of CR a report is created in should not matter at all. I am 100% certain this is not the issue.
2nd question
    When the report is run, to create the pdf... why would it actually embed the font on the pdf?
    if they weren't embedded.. wouldn't it just pull up the proper font, if the user's pc had that font on their
    pc?
    if it does the common fonts aren't embedded, we would just have to worry about the things like
    barcode 3 of 9
I can not answer this as that essentially is the way the product is designed. It may look like a limitation, but there are no work-arounds and I would not consider this to be a bug. Perhaps an enhancement, but a pretty faint hope there. And even if, enhancements take very, very low priority and take long, long time before implementation.
3rd question
    Would the fonts, just need to be installed on the server?   we've seen some indication, that they
    also need to be in a java sub-directory
The fonts must be on the server as that is where the report engine does it's work, then the report is streamed to the user's browser. E.g.; there is no work done on the browser. Also, the process must have rights to access the fonts.
One last point. You mention deployment to Linux. Linux is not supported. Please see: SAP Crystal Reports, Developer Version for Microsoft Visual Studio - Supported Platforms
I suspect this is more an issue with CR not working with the framework for Linux.
- Ludek

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