Get the "cannot extract embedded fonts" error message

I get the "Cannot extract embedded font 'UZNVZW+HElveticaNeueLTStd-Hv-Identity-H'. Some characters may not display or print correctly." error message when I generate a PDF from MadCap Flare or Frame Maker. I am on Windows 8 64-bit / Adobe Acrobat 11 / FrameMaker 9 / MAdCap Flare 9.
When I do the same task on a Windows 7 system, works like a whistle.
I am looking at a solution and no workarounds.
Regards,
AxDe

Hi hartmanja14,
Please let me know if this is happening with all PDFs or any specific document?
Also, tell me if that document has been created by any third party or not.
Regards,
Anubha

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Why do PDFs created with some print presets show the error message "cannot extract embedded font."

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InDesign indicates the font is not present in the file.
In Acrobat's properties, the font in the error message is listed and shows that it is not embedded, and that the actual font is unknown.
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I have Acrobat 7.1 Professional with Windows Vista and until now have not had a problem downloading and reading any .pdf file. Today I tried to download brochures from a company's product line web page (example: http://www.ulsinc.com/products/ils1275/) and got an error message stating "Cannot extract the embeddded font UOYPQY+MyriadPro-Bold. Some characters may not display or print properly."
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Cannot Extract Embedded Font in PDF Report Generated Using Crystal Reports XI

The issue is that sometimes the PDF reports generated by Crystal Report XI are not showing the fonts properly. Arial font is used in the Crystal report template(.rpt file) for field label and data elements. When the report is opened in Adobe Reader, it displays the message - "Cannot extract the embedded font 'AAAAAA+ArialBold'. some characters may not display or print correctly." Other PDF Readers like Foxit show blank spaces instead. I tried to change the font to Courier New, Times New Roman etc but still getting the same message.
The issue is consistent when the application is deployed in Windows server. When deployed in Unix server the issue happens very occasionally. The font files are available and installed in the UNIX box.
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Hi Scot
Just replied to your email re. conf call.
In the meantime.
1st question.
    Some of our developers are creating the reports under crystal 2008, while some are 2011.
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The version of CR a report is created in should not matter at all. I am 100% certain this is not the issue.
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One last point. You mention deployment to Linux. Linux is not supported. Please see: SAP Crystal Reports, Developer Version for Microsoft Visual Studio - Supported Platforms
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- Ludek

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Get the "cannot extract embedded fonts" error message

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