Cannot get recovery disk to work on CQ58

Model Compaq CQ58
Product number is C2M29UA#ABA
Purchased 11/22/2012
Windows 8 preinstalled.
Turned laptop on and it came up with "No operating system found on HDD.
I inserted my recovery disc's and chose to install operating system and drivers image.
It will complete the reformat...but while it starts to copy the files needed to reinstall the files it wil get to 16% and then gives the error message "Destination Drive not connected"
I ran the hard drive diagnostic, chose the complete test as opposed to the quick test and it passed with o problems detected.
Need help as this laptop is not even 3 months old

Sorry about that. I should have caught it.
Did you happen to have virus or malware activity as the reason you want to use the recovery disks?
Download this utility from HP and run it. You will need a blank recordable CD-R. It was meant for Windows 7,but it may work for Windows 8.
it is meant to:
Resolves an issue where Recovery Discs sent from HP do not work on a new hard drive or one that has been fully cleaned or "wiped".
Enables the creation of a bootable CD that can be used with a set of Recovery Discs sent from HP to install software on a new or "wiped" hard drive.
edited:
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Message was edited by: pmpknetr21
Message was edited by: pmpknetr21

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Cannot get recovery disk to work on CQ58

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