Cannot install mp3 player on new lap

Hi there,
I have a Creative Zen 40GB and I've had it for about a year. I used the installation cd to install it on my pc last year, however soon after the installation cd snapped. Recently I have bought a laptop, which uses Windows XP, and I thought that i'd be able to install it using downloads from the website. After a month of downloading about 30 different things, i'm still unable to use my mp3 player on my laptop.
Does Creative still send out replacement installation discs?
And does anyone have any tips at all?
Thanks

This sounds very similar to me. I recently got a new XP computer (albeit not a laptop) and had all sorts of problems. At the time of me getting the Zen and the current time, the software (Creative MediaSource Organizer) had been updated.
I had to download the latest version (never knew there was one until I posted a thread here) and then with some help from the very kind people here and tinkering myself, I sorted it. My specific problem was that it wasn't allowing me to burn CDs, but the whole thing and your situation were inter-linked.
One of the threads I did is here: http://forums.creative.com/creativel...ssage.id=46978 .
I hope it hel
ps.
Drop me a line if you still have problems or ask one of the guys here, they have always been extremely helpful and knowledgeable. :smileyvery-happy:

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