Cannot pay bill online

for several months i have not been able to access or pay my bill online. i get email telling me it is due,then when i try to pay it says amount N/A,and will not accept any payment. i paid online for over a year,then it just stopped working. have tried EVERYTHING!.even tried going back to paper bills. many phone calls,everybody helpfull,but no success I JUST WANT TO PAY MY BILL!!.

have not heard from anyone! spent 11/2 hours on phone,with very helpful agents,but no luck. they said they would put in a repair ticket,but i still have heard nothing. i am pretty sure you would like me to pay my bill,but this is impossible! i pay online with many other accounts and have never had this problem. would you please tell me how to get back to getting billed by mail.

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Cannot pay bill online anymore

I have not been able to pay my bill online since October. I get the following message:
Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page.
It also will not display my account number. When contacting online support, they also state that my account name has changed, but I can login with both account names now.
Can someone please contact me to assist fixing this?

You can add me to the list of people having this (and related issues)... and I'm glad to see I'm not alone here.
Note:   there has been a change in my User ID.   I think this one is showing up as ky331... but you'll probably find me in your database as END_ZONE.
I'd appreciate hearing from someone as well.
More details:
As best as I can describe the situation, it appears that my Billing (and equipment) Information has been DIS-associated from my online account.
I can successfully log-in online, using my user account END_ZONE .   But once I log in, no information (other than what I can see by clicking on the PROFILE tab) is available.
My welcome NAME is missing.
My account NUMBER is missing.
My BILL and BILLING INFORMATION is missing:   I cannot access any bills, NOR CAN I PAY ANYTHING via my online account!
My EQUIPMENT and SERVICES (TV, set-top boxes, modem, calling) are all missing.
As such, I cannot access my DVR (online) to see what's been recorded, what's scheduled to be recorded, and to program additional shows.
It is just the ONLINE account access that's the issue... all of the equipment is working properly in the house.
Tech Support said they can find nothing wrong at their end... that the problem looks like a billing issue.
The issue was supposed to be escalated to the appropriate party, and I was told someone would contact me to either work things out, or to confirm with me that it had been fixed.   No one contacted me.... and as best as I can determine, the last two service requests that I made are now showing as closed/resolved.   That is NOT the case.
I have a bad case of laryngitis at the moment, otherwise, I would try calling again.
I am hoping that someone will be able to get to the bottom of this, and fix things expeditiously.

I cannot pay bill online

I received an email message letting me know that my current bill was available on line for payment. However, when I try to pay my bill on line, I am unable to get to screen that allows me to do that. In fact, I can't even find my bill at all. Then when I try to call Verizon support, I get through a number of prompts and then get a busy signal, so I'm not even able to access a Verizon rep to help. Can anyone out there help with this???
Solved!
Go to Solution.

Good evening, I have been having issues with paying my bill. This is my FIRST bill and real interaction with verizon and it keeps telling me this "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." I have been trying for over a week now to pay my bill via online and to the same message it wont let me set up auto pay or anything. I'm just concerned that they will hit me with a late fee because their system will not let me pay my bill. Oh did I mention due to the delay my bill was due August 15. So if I could get some help that would be amazing. Thanks.

Using Firefox, I can login and browse my financial institution (NFCU) but I cannot pay bills. When I click the bill pay tab, the tab loads 66% and then hangs. Has anyone else reported having this issue?

Using Firefox, I can login and browse my financial institution website (NFCU) but I cannot pay bills. When I click the bill pay tab, the tab loads about 66% and then hangs (loading). I have let it load until NFCU asks me if I want to cancel the session, a much to long of a load time. Has anyone else reported having this issue with NFCU or Mozilla Firefox 3.6.18?
I have also posed the question to NFCU, currently awaiting response and will share what was given.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

Verizon to charge customers a $2 fee when paying bill online or over the phone starting January 15th

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-starting-january-15/#more-57330
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

Verizon is discriminating on the bill pay online.If Verizon charges for one they should charge all.I plan on taking my buisness and everyone in my plan as well as in my family group to a different phone carrier.I will not sign up for auto bill pay for I do not get paid on the same days every month and I will not be charged for funds not avialable on the due date.I will not give control of my money to any buisness I do buisness with other than the bank.When we make our move, I'll be taking roughly $1500.00 a month in buisness to another carrierthat does not penalize it's valued customers on their pay methods.All Verizon cares about is themselves not their customers that keep them in buisness.

Trying to pay bill online

i have been trying for 3 weeks to pay my bill online and it keeps saying tech dificulities
is that an ETA as to when that will be resolved?

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Cannot pay bills with online bill payment from my bank. was working before.

Internet explorer works and my apple computer at home works, but something has changed with this computer in my office.this is a Lenovo computer.

Hi
I would recommend you have a chat to your office IT team. They may have changed some of the firewall controls that may be "false flagging" the site that you are trying to view.

Cannot pay bill! URGENT PLEASE READ!

i cannot afford to pay my bill this month i was let go from my job 2 weeks before giving birth
my employer lied about reason i was fired so i was denied unemployment for 7 weeks and now have to reapply
ive exhausted all the money i had in my account as i am also a single mom and have had to pay for everything myself
my baby is 1 mo old and i cannot be without a phone.
they are about to shut off my service
what do i do?!?!?!?
any help is appreciated!

You need to get in touch with Verizon directly and speak to them about your options. If you contact Financial Services BEFORE you are past due, they are more willing to work with you to find a solution that will benefit both you and Verizon and keep your service active.
I would dial *611 during regular business hours and ask to be connected to them.
In the meantime, you should also do what you can to limit your costs. Although it may not be ideal, now would be a good time to reduce your plan. You can do this online through MyVerizon, or with the rep when you call in. Cut your minute allowance as much as possible, and remove any add-ons you don't absolutely need (like optional data packages, application subscriptions, ringback tones, etc.). You may also want to remove text messaging and place a block on your line to prevent any per message charges.
Are you under contract? If not, there are a lot of cheaper prepaid options out there. It may be worthwhile to invest in a cheap prepaid phone with another provider to cut costs even further.

Cannot pay bill

Little over a month ago, I had automatic bill pay canceled because the card it was using was canceled. I requested to be switched over to a paper bill, but I have not received any bill.
Knowing that it's that time of the month, I need to pay the bills. I call 1 800 VERIZON, but even with my account number, they cannot verify my account.
I just set up a My Verizon account online. It says that I have a payment due. Two months worth, actually (FIOS 25/25 at $69.99/month). So I click the red "Make a Payment" button. This brings me to the make a one time payment page, but it has a message: "You do not have a bill, so a payment is not due at this time. ", and all relevent input fields and action links are disabled.
What? The one page says that I owe $140 (which is correct, and I NEED TO PAY THAT), but the make-a-payment page will not allow me to pay.

Hi andrewbailey
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or help you resolve your issue.

I cannot pay for online number before and after it...

Hello! I've got problem with payment for online number already several days. I cannot make payment for this. And my online number became expired. And I cannot use it already. I still can't pay for this. I see this message already about week like: "
Oops, something went wrong...
We're having technical problems. We're sorry for the inconvenience. Please try again after a few minutes.
Thank you.".
That's number is important for me. How I can solve this problem?
Thank you.

Same **bleep** problem here. How do I pay for a number that won't let me pay?? This is a business number!!

Paying bills online... can't complete the payment using email via TDS, but it worked when I used Microsoft Outlook as my email client???

to pay a bill via email, I download the pdf sent to me and am prompted to enter a security code. Everything works on the form, but the adobe does not allow me to select the year 2014 to complete the payment... using my TDS email. I had been using Microsoft Outlook for my email in the past and the download worked perfectly. my utility company told me to upgrade to Adobe 7... my Adobe version is XI

fwiw - sorta sounds like an email program problem.
Be well...

Can't Pay Bill Online

I am trying to pay my yearly $19.95 fee due for my verizon email domain name and it won't allow me to access my account or make a payment online. When I call customer service they tell me that I have to do it online and gave me a non-working web address. I need help in getting this paid ASAP so there is no interruption in my email services. Thanks you.

Please refer to this post: http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863
This thread will now be locked to keep technical issues separate from this particular problem.

Can't access "My Verizon" after moving, can't pay bill online

I just moved into my new home. Before moving, I used Verizon Fios tripal play without contract. Now I use Verizon Fios double play on contract. Everything else looks fine, except for my online account. I can't see "Bill and payment" part of My Verizon any more, immediately after I placed the moving order, although I can still log into my account as usual. It seems my old username and password are still valid. The log in process seems normal. I still have access to the verizon e-mail service. But every time when I try to open the "Bill and Payment" page, it shows "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." Heck! I've been trying again and again for Three weeks! I also don't have access to " My rewards". It says: "You do not have sufficient permissions to access this page." "My Service" part is also abnormal. I can't see my current plan. It seems I have access to the "Profile" part. I have tried twice to call I-800-Verizon. They can't help. Can somebody here help me?

Hi rmuzchybo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Problems paying Bill Online

Please have someone from Technical Support. This is the second time I have had a problem paying my bill on line and would really appreciate some help with this matter. You can contact me on the home phone #

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Cannott pay bill online

Ive been a customer for 2 months and paid my first bill through the mail because online it said "Please allow approximately 30 days after your service begins for billing information to display online." I enrolled for paperless billing and now i have recieved my second bill via email and it still says online "Please allow approximately 30 days after your service begins for billing information to display online." after 2 months. I have registered my account but it wont let me manage my account or or view my current bill because it is saying my order is still being processed.

Hi,
I had the exact same problem. What I found out was that I was using the user name/passwd I created when I initially placed my Fios order. You SHOULD be using the login/passwd that you set up when the tech set up your verizon.net email address. Hope this helped.

Cannot pay bill online

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