Problems paying Bill Online

Please have someone from Technical Support. This is the second time I have had a problem paying my bill on line and would really appreciate some help with this matter. You can contact me on the home phone #

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

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Verizon to charge customers a $2 fee when paying bill online or over the phone starting January 15th

Doesn't Verizon make enough money from our bills every month? The only way to avoid this new charge is to enroll in auto bill pay, pay by VZW gift card, pay in store, or to pay by check. My question is, are they going to start paying us for the problems with the phones and with the service that we supposedly buy from them?
http://www.droid-life.com/2011/12/28/verizon-to-charge-customers-2-fee-when-paying-bills-online-starting-january-15/#more-57330
I am going to start sending them a check every month, back to the non-green movement. I'm thinking of also opting out of the paperless statements, and make them send me a bill every month...
We need to display our disappointment with Verizon with this new fee. This was put in place to make it convenient for customers to pay their bill online, and now they want to charge you for that.....

Verizon is discriminating on the bill pay online.If Verizon charges for one they should charge all.I plan on taking my buisness and everyone in my plan as well as in my family group to a different phone carrier.I will not sign up for auto bill pay for I do not get paid on the same days every month and I will not be charged for funds not avialable on the due date.I will not give control of my money to any buisness I do buisness with other than the bank.When we make our move, I'll be taking roughly $1500.00 a month in buisness to another carrierthat does not penalize it's valued customers on their pay methods.All Verizon cares about is themselves not their customers that keep them in buisness.

Cannot pay bill online anymore

I have not been able to pay my bill online since October. I get the following message:
Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page.
It also will not display my account number. When contacting online support, they also state that my account name has changed, but I can login with both account names now.
Can someone please contact me to assist fixing this?

You can add me to the list of people having this (and related issues)... and I'm glad to see I'm not alone here.
Note:   there has been a change in my User ID.   I think this one is showing up as ky331... but you'll probably find me in your database as END_ZONE.
I'd appreciate hearing from someone as well.
More details:
As best as I can describe the situation, it appears that my Billing (and equipment) Information has been DIS-associated from my online account.
I can successfully log-in online, using my user account END_ZONE .   But once I log in, no information (other than what I can see by clicking on the PROFILE tab) is available.
My welcome NAME is missing.
My account NUMBER is missing.
My BILL and BILLING INFORMATION is missing:   I cannot access any bills, NOR CAN I PAY ANYTHING via my online account!
My EQUIPMENT and SERVICES (TV, set-top boxes, modem, calling) are all missing.
As such, I cannot access my DVR (online) to see what's been recorded, what's scheduled to be recorded, and to program additional shows.
It is just the ONLINE account access that's the issue... all of the equipment is working properly in the house.
Tech Support said they can find nothing wrong at their end... that the problem looks like a billing issue.
The issue was supposed to be escalated to the appropriate party, and I was told someone would contact me to either work things out, or to confirm with me that it had been fixed.   No one contacted me.... and as best as I can determine, the last two service requests that I made are now showing as closed/resolved.   That is NOT the case.
I have a bad case of laryngitis at the moment, otherwise, I would try calling again.
I am hoping that someone will be able to get to the bottom of this, and fix things expeditiously.

Cannot pay bill online

for several months i have not been able to access or pay my bill online. i get email telling me it is due,then when i try to pay it says amount N/A,and will not accept any payment. i paid online for over a year,then it just stopped working. have tried EVERYTHING!.even tried going back to paper bills. many phone calls,everybody helpfull,but no success I JUST WANT TO PAY MY BILL!!.

have not heard from anyone! spent 11/2 hours on phone,with very helpful agents,but no luck. they said they would put in a repair ticket,but i still have heard nothing. i am pretty sure you would like me to pay my bill,but this is impossible! i pay online with many other accounts and have never had this problem. would you please tell me how to get back to getting billed by mail.

Trying to pay bill online

i have been trying for 3 weeks to pay my bill online and it keeps saying tech dificulities
is that an ETA as to when that will be resolved?

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at: http://www22.verizon.com/content/contactus/

Paying bills online... can't complete the payment using email via TDS, but it worked when I used Microsoft Outlook as my email client???

to pay a bill via email, I download the pdf sent to me and am prompted to enter a security code. Everything works on the form, but the adobe does not allow me to select the year 2014 to complete the payment... using my TDS email. I had been using Microsoft Outlook for my email in the past and the download worked perfectly. my utility company told me to upgrade to Adobe 7... my Adobe version is XI

fwiw - sorta sounds like an email program problem.
Be well...

Can't Pay Bill Online

I am trying to pay my yearly $19.95 fee due for my verizon email domain name and it won't allow me to access my account or make a payment online. When I call customer service they tell me that I have to do it online and gave me a non-working web address. I need help in getting this paid ASAP so there is no interruption in my email services. Thanks you.

Please refer to this post: http://forums.verizon.com/t5/Verizon-net-Email/Email-Account-Password-Lockout/m-p/744863
This thread will now be locked to keep technical issues separate from this particular problem.

I cannot pay bill online

I received an email message letting me know that my current bill was available on line for payment. However, when I try to pay my bill on line, I am unable to get to screen that allows me to do that. In fact, I can't even find my bill at all. Then when I try to call Verizon support, I get through a number of prompts and then get a busy signal, so I'm not even able to access a Verizon rep to help. Can anyone out there help with this???
Solved!
Go to Solution.

Good evening, I have been having issues with paying my bill. This is my FIRST bill and real interaction with verizon and it keeps telling me this "We are currently experiencing difficulties with this payment application. Please try again later. We apologize for this inconvenience." I have been trying for over a week now to pay my bill via online and to the same message it wont let me set up auto pay or anything. I'm just concerned that they will hit me with a late fee because their system will not let me pay my bill. Oh did I mention due to the delay my bill was due August 15. So if I could get some help that would be amazing. Thanks.

Cannott pay bill online

Ive been a customer for 2 months and paid my first bill through the mail because online it said "Please allow approximately 30 days after your service begins for billing information to display online." I enrolled for paperless billing and now i have recieved my second bill via email and it still says online "Please allow approximately 30 days after your service begins for billing information to display online." after 2 months. I have registered my account but it wont let me manage my account or or view my current bill because it is saying my order is still being processed.

Hi,
I had the exact same problem. What I found out was that I was using the user name/passwd I created when I initially placed my Fios order. You SHOULD be using the login/passwd that you set up when the tech set up your verizon.net email address. Hope this helped.

Can't access "My Verizon" after moving, can't pay bill online

I just moved into my new home. Before moving, I used Verizon Fios tripal play without contract. Now I use Verizon Fios double play on contract. Everything else looks fine, except for my online account. I can't see "Bill and payment" part of My Verizon any more, immediately after I placed the moving order, although I can still log into my account as usual. It seems my old username and password are still valid. The log in process seems normal. I still have access to the verizon e-mail service. But every time when I try to open the "Bill and Payment" page, it shows "We are unable to process your request at this time. Please try again later. We apologize for any inconvenience." Heck! I've been trying again and again for Three weeks! I also don't have access to " My rewards". It says: "You do not have sufficient permissions to access this page." "My Service" part is also abnormal. I can't see my current plan. It seems I have access to the "Profile" part. I have tried twice to call I-800-Verizon. They can't help. Can somebody here help me?

Hi rmuzchybo,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

URGENT: Unable to view or pay Bill Online

Whenever I try to log into my account, I get the message "We are unable to process your request at this time. Please try again later.We apologize for anyinconvenience." My bill is overdued and need to make a payment as soon as possible. Can you help me with this issue? Thanks,Ken

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

I am trying to pay my bill online. However, when I click the "submit" key, it tells me my "nickname" is incorrect. What the heck is a nickname? I have never had this trouble before.

Had the same problem. Here's how I sorted it out, not including yelling at my PC or ranting in my own thread (that's optional): First you want to delete your saved payment option. If you try this and it does not delete, log out and back in. It should be gone. Now re-enter your payment option (credit card number or whatever you are using) and if it asks if you want to save the data for future use, make sure you give it a nickname that doesn't include any special characters. Hope this works for you!

American express website does not allow me to pay my bill online

I am running firefox 3.5.13 on windows XP SP2. The previous release of Firefox worked fine. When I go to the american express web site and try to do the online bill paying routine it fails to work. It will show my account info as expected but when I hit the "Pay Bill" icon the next page that comes up is blank. It has "headers" or banners at the top and bottom from american express but nothing in between. At the bottom left of my display, the text reads "done" indicating the page had loaded apparently. I have disabled all plugins and extensions, cleared cookies and cache. What is wrong with this and how do I fix it? The page works as expected if I use IE but I do not care for IE.

Welcome to the forums. You're talking to other customers here. If you want to talk to Verizon you need to use the "contact us" link at the bottom of these pages.
There is an "idea exchange" on these forums, however it's not clear to me how much attention Verizon pays to it. You might want to post a helpful suggestion there.
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/idb-p/ideas
Note that online bill pay does not always result in a paper check. For major payees like Verizon, most bill pay systems use an electronic check. Not only does this save the payee the cost of processing the check, it eliminates the paper processing and postage costs for the bank. In short, you're not costing Verizon much, if anything by using bank bill pay. In fact, you may even be saving them a little money as the fees on credit card transactions are probably higher than the cost of accepting electronic bill pay.
Have fun.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

I am trying to view my pay stubs online but nothing happens when I click on the link. Does anyone know why, I never had a problem viewing them with my pc?

I am trying to view my pay stubs online but nothing happens when I click on the link. Does anyone know why, I never had a problem viewing them with my pc?

Nobody knows why because you have not provided sufficient information. Web site? Browser? How do you see your pay stubs online? Company web site? Unsecure?

Why isn't is easy to view my bill and pay it onlin ? I stress the word easy.

Can't pay bill. Easily. Online
I hv bundle of wireless, cable and home phone.
Compared to every other service I have w other companies, this is ridiculous.
I searched to email Att and tht was fail also. Came up w phone numbers only?
I logged in after I recd email stating bill was ready. I was slammed with a bunch of &&}^#* tht had nothing to do w my bill...still can't view bill.
Remember guide word is "easy"....

When you hooked up to your PC did they attempt to import? Had you imported them previously and not deleted when the import was complete?
If you have to delete them directly on your device, you need to press the select button and just keep selecting until you have all of them selected, then put them in the trash.
You do not need to select one then trash it, then select another then trash it. You can select as many as you like before clicking on the trash icon.
Cheers,
GB

Problems paying Bill Online

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