Cannot play any downloaded movies on Apple TV

I have a downloaded movie in my iTunes library, and Home Sharing is enabled both on my Apple TV and on my iTunes. The same thing always happens when I try to play the movie. The play bar will appear, showing the correct time, but the spiral loading icon will keep spinning forever while never loading the movie. The exact same thing happens when I try to airplay a video I shot on my iPhone.
I never get this problem when airplaying YouTube, HBO Go, or Netflix. What is causing this problem with local videos, and how do I fix it?

1. Do you have by any chance your iTunes Library stored on an external drive?
2. Does Apple TV plays your movie after you have once restarted your iTunes?
As of today my only option is after a fresh download to restart iTunes and it works again.
Currently investigation and once found out I will post it here.
It is really anoying.
I found that article http://support.apple.com/kb/TS2972
it seems Apple is aware of this connectivity issues and offers what I am doin anyway. When it comes to connection problem restart everything (seems that is a more easy solution for them instead of fixing it)

Similar Messages

I cannot play any Quicktime movies on the Internet Explorer. What can I do?

Hi, I always check in the movie trailer page on apple to enjoy some movie trailers, but, since a time ago, I cannot see any movie trailer on the internet explorer, when I got into the movie's trailer, it show a white question mark (?) above the Quicktime simbol (Q)and the trailer won't show, I uninstalled and reinstalled again the quicktime 7, but I still cannot see anything.
Can anyone help me to solve this??? There are now like a thousand trailer I haven't see because of this!! lol
Thanks,
Pentium 4 Windows XP Average user of Itunes, Ipod and Quicktime

I've posted this elsewhere, but I wasn't sure how to link your question to the other one....
I had the exact same problem and came across some instructions that helped me, so you might give these a try yourself:
1) open QuickTime Preferences
2) click the Browser tab
3) click the MIME Settings
4) select Miscellaneous - Miscellaneous file formats
5) uncheck Flash media (if it's already unchecked, then click the Use Defaults button at the bottom)
If that still doesn't fix the problem, continue with this:
1) within QuickTime Preferences, click the File Types tab
2) select Misceelaneous - Miscellaneous file formats
3) uncheck Flash media (or Use Defaults button if necessary)
For some reason, these two lists aren't linked to each other. So when you change one, it won't change the other automatically. There might be a feature to link the two, but I'm not aware of it at this time.
Also, be sure you have the latest Macromedia Flash Player (http://www.adobe.com/shockwave/download/download.cgi?P1ProdVersion=ShockwaveFlash)
Hope this helps!
Dell Optiplex GX520 Windows XP Pro

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

I cannot play the m4v movie (Linear) I downloaded with the U2 album "No line on the horizon". I have the latest versions of itunes and quicktime. I have a windows 7 computer. Can you help.

Hi whatisitagain,
Thank you for participating in the Apple Support Communities.
If the movie you downloaded from the iTunes Store is not playing in iTunes for Windows, start with the troubleshooting tips in this article:
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues - Apple Support
All the best,
Jeremy

HT201177 My new MacBook Retina cannot play any videos on any browser. This includes the Apple videos. It keeps saying Missing Plug-In. I am not sure what I am supposed to do. Can someone please help me out?

My new MacBook Retina cannot play any videos on any browser. This includes the Apple videos. It keeps saying Missing Plug-In. I am not sure what I am supposed to do. Can someone please help me out?

My iPod mini, 4gb is hard to get serviced obviously because they dont make them anymore
It is as simple to get it serviced as the day you purchased it.
How is it hard to get it serviced?
How long have you had your iPod?
i get maybe 4-5 hours of battery life, maybe even 6 if im lucky
That is not good but it's not "terrible".
If you've had it less than a year, send it back to Apple to replace the battery.
thought that i might buy an attachment type accesorie that i plug into the usb port on my ipod
It's called a dock connector, not a USB port.
i found a product in the online store, that i guess you place the ipod mini on, and it gives you up to 20 or so more hours of time but then it says that you have to have a firewire port or cable?
What is it? The firewire port is on the computer, not the iPod.
If the original battery is going bad, the first thing to do is get that sorted out.

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

I can't play any purchased movies. Sounds like it is the 6.0 update. So what is the fix? Am I just stuck not being able to use my Apple TV until...?

Sorry I can't help but I have potentially a similar problem.
We have an Apple TV 3 and after the most recent software update (potentially coincidental timing), our purchased movies & TV shows will no longer play for our US account. We can play previews but that's it. We also tried renting a new movie but that didn't work either. No error messsage, just select play, it thinks about it, then returns you to the same screen again.
Any help greatly appreciated.
Thanks

I cannot hear the vocals on downloaded movies on Apple TV. Ithe background music and sound effects only. What can I do to fix this please?

I cannot hear the vocals on downloaded movies on Apple TV.
I can hear the background music and sound effects only.
What can I do to fix this please?

Most movies have Dolby surround sound. Seems like you don't have all sound channels coming out of your speakers.
Is the AppleTV connected to a receiver or to a TV?
If you have a receiver that supports dolby surround you should configure the sound settings of the Apple TV and receiver accordingly.
If it's connected to a TV the audio setting "Dolby Digital" in the Apple TV should be set to off.

HT1657 I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

I cannot play my rented movie because itunes cannot locate where the original file, has anyone face this problem before? Where can I find the location of the downloaded movie?

What did you use to download it with? iPad? iPhone? Computer?
If it's an iPad/iPhone, play it using the videos app.
If on the computer, look on the left side of iTunes in the library under movies.

When I try to play a rented movie on Apple TV, it starts downloading again

WWhen I try to play a rented movie on Apple TV, it starts downloading again.

There is no accessible storage on Apple TV, so it will need to load each time. If you wish to store then rent on computer and use home sharing to view on Apple TV.

HT1338 i cannot play any videos... why? I have downloaded adobe flash player 10 times

i cannot play any videos... why? I have downloaded adobe flash player 10 times

1. Are Plug-ins Enabled?
    Enable Plug-ins
    Safari > Preferences > Security
    Web Content:
    Click in the box for "Enable Plug-ins".
2. Check whether you are currently in YouTube HTML 5 trial.
     http://www.youtube.com/html5
    At the bottom left of the page uncheck the box for
    "You are currently in the HTML5 trial".
3. Reset Safari.
    Click Safari in the menu bar.
    From the drop down select "Reset Safari".
    Click "Reset".
4. Turn off Extensions.
    Safari > Preferences > Extensions
     Now try YouTube.

Cannot play my downloaded video from ipad2.

Cannot play my downloaded video from ipad2to tv, have correct apple connector and screen will display my screen projected . Video shows as not authorised for this. Any ideas/suggestions?

3GP media file types can be played on the PC using QuickTime.
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Green screen when playing any Quicktime movie within a browser

With all the latest Apple updates installed, I now see only a blank green screen when playing any Quicktime movie within any browser, Safari or Firefox. Audio is fine, but the video shows just a key frame initially then goes blank green when it starts playing. If I download the movie, it will play fine in Quicktime Player. This applies to any Quicktime movie, on the Apple site or any other site. But, streaming movies that are .wmv files play fine, thru the Flip4Mac plug-in. On my older G4 Powerbook, with 10.5.7 and the latest Safari and Quicktime. there are no problems. And until recently the Intel Macbook was fine, too. But something that was installed has messed up Quicktime in some fashion so it no longer plays streaming Quicktime movies in a browser. Do I need to remove and re-install some component? Downgrade to an earlier version? I recently installed CS4 and the latest Canon digital imaging software that comes with their cameras. Might any of these have messed up how Quicktime works? -- Alan

Hi,
I logged out then back in a Guest User with minimal access, ran Safari and streaming movies still would NOT play in browsers.
I then logged back in as me, with Admin access, and ran Disk Utility to first: Verify the Disk -- all was OK.
Then did a Permissions repair. And these were the permissions needing repair, below: A lot of them! And many pertaining to Quicktime. Unfortunately, doing this made no effect. Still no improvement. And running the Permissions Repair again produced the identical list of repairs. It says they have been repaired but not so, apparently.
I thought this must be the issue. But then I did the same thing with my older G4 Laptop (but also has the latest OS 10.5.7, Safari 4.02 and Quicktime 7.6.2 and other Apple updates, albeit for Powermacs not Intel), and which has minimal applications on it (it serves as a media server for the stereo) and it plays movies fine. But ... doing a Permissions Repair on it produced a similar list and they also would not repair (doing a Repair again a second time produced the same list). Yet it plays movies fine. So I'm stumped.
a) why are the laptops refusing to repair their permissions?
b) and might this be the problem on the Intel machine.
Is the answer removing Safari and installing an earlier version (I have a stand-along installer for v.4) and/or doing the same with Quicktime (I have 7.6).
Thanks,
-- Alan
Repairing permissions for “Macintosh HD”
Reading permissions database.
Reading the permissions database can take several minutes.
Permissions differ on "System/Library/Frameworks/CoreVideo.framework/Versions/A/CodeResources", should be -rw-r--r-- , they are lrw-r--r-- .
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Permissions repair complete

Cannot open any photos/movies in Entourage, message comes up saying 'folder cannot be found'. Last week I deleted lots of old documents/downlods and fear that I have accidentally deleted file that opens photos/movies.....any suggestions???

I cannot open any photos/movies in Entourage, message comes up saying 'folder cannot be found'. Last week I deleted lots of old documents/downloads and fear that I have accidentally deleted what is needed to open photos/movies. Any suggestions please? Should re-install the whole Office:mac program, and is it easy to do this without disturbing what I have on my computer?

When you password-protected these folders then you did so to prevent anyone from accessing the pictures unless he had the correct password, even if he deleted the password application itself. Are you now asking how to get around this protection? If you
selected a robust protection scheme then you probably got what you wanted: uncrackable encryption. You need to check the FAQs of this application and/or google for clues. Alternatively you could restore your files from your external backup medium (if you have
one . . .).

HT1338 i am sick and tired of mac's safari and firefox window popping up when i want to open my mail. what the **** is going on, because no matter where i look i cannot see any 'download' "thing/button" to do so. STUPID, STUPID STUPID!

i am sick and tired of mac's safari and firefox window popping up when i want to open my mail. what the **** is going on, because no matter where i look i cannot see any 'download' "thing/button" to do so. STUPID, STUPID STUPID!
How can i get rid of this iidiotic pop-up. allple is changing for the worst. you have to buy a new macpro in order to upgrade to a higher system, sounds like obamacare.

You have probably clicked on a mailto: web link which directs links to send e-mail messages to wherever the webmaster chooses. Go to the View menu -> Show Statusbar if it available, and then make sure the bottom of your screen is visible. When you hover over a link, if it says: mailto: it will open in your default e-mail reading application set by your browser or your e-mail program preferences.
Apple menu -> System Preferences -> Software Update lets you change how often you see the software update window.
G5s are not Intels.

I have upgraded my iPad software to 7.02 and cannot play any media. Gutted.

I have upgraded my iPad software to 7.02 and cannot play any media: podcasts , music or videos. Gutted as I am a month holiday in Indonesia. Tidied to contact apple but you cat e mail them. Waited an hour for a support chat session but nothing. Far from what I expected from apple.

What happens when you attempt to play such media? Do you get some error messages or does the app crash, or does something else happen?
Did you update to iOS 7 while away from home or before you left?
Did you do an over the air update or via iTunes? If it was over the air I'd be interested in knowing how much available space you had on your iPad before you did the upgrade.

Safari doesnt play any video tutorial from apple site

Hello, Safari doesnt play any video tutorial from apple site. I hear the sound, but there is no video picture on the screen - only the twisting wheel.
Mac OS X 10.5.8
Safari 4.0.3 (5531.9)
Message was edited by: timur555

"I tried to change the settings in Quicktime Preferences in the streaming tab but it didn't change anything. Still getting the same problem."
What changes did you do & did you restart your computer afterwards?
Have you tried a different browser?
Download the video & then view the Keynote. See if you experience the same issue.
WWDC 2008 Keynote

Cannot play any downloaded movies on Apple TV

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