Cannot update customer name in R12.0.6

We are experiencing one issue where we cannot update the customer name in the customer form in AR. When we try to update a customer name we get an error message. "Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details.

Hi,
Please post the complete error message, or check the log files for details about the error.
Also, review these documents and see if it helps.
Note: 739040.1 - Not Able To Update Customer name - Null pointer exception thrown
Note: 779028.1 - R12 - java.lang.NullPointerException Error When Update Customer Name in Customers Screen
Note: 745545.1 - R12 Customer Profile Page Produce Error When Insert Update
Regards,
Hussein

Similar Messages

Impact of Updating Customer Name in existing Open Sales Orders

Hello,
There's a requirement to update an existing Customer Name which we can very well do via API but what we tested the impact on :
Sales Order in 'Entered status'
Sales Order in 'Booked status'
Sales Order in 'Shipped status'
Sales Order in 'Closed status'
Sales Order in 'Cancelled status'
and the customer information was updated in all the above scenarios.
The question/doubt I have is:
1) Does the change in Customer Name has an impact in other modules like Service Contracts etc (In other words is the change reflected there automatically?)
2) For an Sales Order in Shipped status with an Old customer Name and if we now change the customer name, will there be any impact in AR?
To summarize will just changing the 'Customer Name' from 'Recievables' ensure that the change is flowed to all modules or is there a chance that somewhere in some module Customer Name is not in sync??
Please come with suggestions/solutions/alternatives ...
If you need any more information on this please let me know.
Thanks in Advance!
-Ajit

Hi Jyoti,
Thanx for the reply.
You are correct, but for my question I am changing customer name at Recievables not in a Sales Order.
When I change a Customer Name from Recievables it replaces all existing 'in-process' sales order with the new updated customer name(note that I am just updating the name thereby party_id etc columns remains the same...) in whatever Status it is.
So my question was:
1) Does the change in Customer Name has an impact in other modules like Service Contracts etc (In other words is the change reflected there automatically?)
2) For an Sales Order in Shipped status with an Old customer Name and if we now change the customer name, will there be any impact in AR?
To summarize will just changing the 'Customer Name' from 'Recievables' ensure that the change is flowed to all modules or is there a chance that somewhere in some module Customer Name is not in sync??
Hope you got the point!
Please provide your valuable inputs.
Thanks,
Ajit

Seem to have multiple apple ids one on computer one on iPod cannot use iTunes because password for old id not recognized cannot update user name for ipod

cannot update username on ipod for itunes
why are they all different. Why don't I have just one id?
I cannot update apps.
password for username not recognized
I want one apple id for everything
one password for everything
I cannot retrieve or reset anything for itunes to update apps

It appears that you have apps on the iPod that wer purchased with more than one iTunes account. If one from more than one iTunes account need updating, you need to update them one at a time (not update all) until all the remianing apps were purchased from one account. You may need to change the accont the iPId is signed into by go to Settings>Store and signing out and in.
Accounts can't be merged.

EIM 4.3 - Modify object pattern to update customer name

Hi all
I am recieving emails from a web form on a corporate website with client details. The issue i am having is that the name is formated as;
Name: Matt Page
I need to update the customer details when a request comes in so i use a modify object node in the work flow. The issue is that you can only enter first name and then last name into the modify object node. Is there any way that i can use some sort of pattern to cut the name up into first name second name? Or could i create a new attribute in the tools called name?
Also is there a document that covers the syntax that you can use in patterns? Maybe i can do some sort of regular expression to cut it up?
Thanks,
Matt

Do you have a Basic or Advanced licence? I believe that with the Create Object element (in Advanced) you can hook in advanced pattern matching and substitution - but I have never done it, and eGain keep this knowledge close to their vests.
Regards,
Geoff

Need to Update Customer Address and Email Adress in AR

Hi ,
I am new to AR.
I need to update Customer name and Email Address in AR. Can you please provide me if there is any API or Interface Exist.
Also please provide me the steps and the maditory values which we need to provide during the updation.
Regards
Suresh P

Check irep.oracle.com to find out about all available APIs
Also check
Oracle Integration Repository Documentation Resources Release 12 (Doc ID 396116.1)
IREP - Oracle Integration Repository: The Tool To Find Which API Is Supported and How To Use It ... (Doc ID 554986.1)
Hope this answers your question,
Sandeep Gandhi

How to force user to enter supplier/customer name in captial letters in R12

Dear all,
Could anyone pls advise how to force user to enter supplier/customer name in captial letters in R12? Can I do it using OA framework personalization?
HY

Pl post exact versions of OS and EBS.
The ability to do this exists in forms (professional user interface) using forms personalization, but does not exist in the OAF (self-service) interface, AFAIK. See related MOS Doc 399892.1 (Is It Possible To Restrict Employee Name Entry To All Upper Case in the PUI And SSHR ?) for some details.
Pl confirm by opening an SR with Support.
HTH
Srini

Taglib problem: Cannot parse custom tag with short name table

Hello!
I am having problems deploying a jsp tag in web as. The same war file works fine on websphere, jboss. SAP web as seems to be complaining about the short name in the tld.
Can any body me to any known web as issues with jsp tags?
Thanks
[code]
Application error occurs during processing the request.
Details: com.sap.engine.services.servlets_jsp.server.exceptions.WebIOException: Internal error while parsing JSP page /usr/sap/J2E/JC00/j2ee/cluster/server0/apps/sap.com/dispear/servlet_jsp/disp/root/test.jsp.
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPParser.parse(JSPParser.java:85)
     at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.getClassName(JSPServlet.java:207)
     at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.compileAndGetClassName(JSPServlet.java:369)
     at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:164)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)
     at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)
Caused by: com.sap.engine.services.servlets_jsp.lib.jspparser.exceptions.JspParseException: Cannot parse custom tag with short name table.
     at com.sap.engine.services.servlets_jsp.lib.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:129)
     at com.sap.engine.services.servlets_jsp.lib.jspparser.syntax.ElementCollection.action(ElementCollection.java:52)
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPParser.initParser(JSPParser.java:307)
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPParser.parse(JSPParser.java:74)
     ... 18 more
Caused by: com.sap.engine.services.servlets_jsp.lib.jspparser.exceptions.JspParseException: Unknown class name java.lang.Object.
     at com.sap.engine.services.servlets_jsp.lib.jspparser.taglib.TagBeginGenerator.convertString(TagBeginGenerator.java:365)
     at com.sap.engine.services.servlets_jsp.lib.jspparser.taglib.TagBeginGenerator.generateSetters(TagBeginGenerator.java:187)
     at com.sap.engine.services.servlets_jsp.lib.jspparser.taglib.TagBeginGenerator.generateServiceMethodStatements(TagBeginGenerator.java:212)
     at com.sap.engine.services.servlets_jsp.lib.jspparser.taglib.TagBeginGenerator.generate(TagBeginGenerator.java:269)
     at com.sap.engine.services.servlets_jsp.lib.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:127)
     ... 21 more
[/code]

Hi Ray,
I am facing similar kind of issue.
Can you please help to resolve it?
Thanks in advance.
Logs are as below [Here I am using standard tag lib]::
Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: Cannot parse custom tag with short name [out].
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:183)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspIncludeDirective.action(JspIncludeDirective.java:51)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspElement.customTagAction(JspElement.java:994)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspElement.action(JspElement.java:228)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:69)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.GenerateJavaFile.generateJavaFile(GenerateJavaFile.java:72)
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.parse(JSPProcessor.java:270)
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.generateJavaFile(JSPProcessor.java:194)
     at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.parse(JSPProcessor.java:126)
     at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.getClassName(JSPChecker.java:319)
     at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.compileAndGetClassName(JSPChecker.java:248)
     at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.getClassNameForProduction(JSPChecker.java:178)
     at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.processJSPRequest(JSPChecker.java:109)
     at com.sap.engine.services.servlets_jsp.jspparser_api.JspParser.generateJspClass(JspParser.java:154)
     at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:193)
     ... 47 more
Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: Attribute [value] of [<c:out>] can accept only static values.
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.calculateAttributeValue(TagBeginGenerator.java:476)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generateSetters(TagBeginGenerator.java:394)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generateServiceMethodStatements(TagBeginGenerator.java:562)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generate(TagBeginGenerator.java:678)
     at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:181)
     ... 64 more
Regards,
Sankalp

.exception.JspParseExcept Cannot parse custom tag with short name [out].

Hi
     I have almost migrated an application from jboss to CE 7.1 sp3 maxdb 32 bit
     however I am getting the following error on c:out tag of standard jslt.
Runtime error in processing of the JSP file [C:\usr\sap\CE1\J00\j2ee\cluster\apps\<....>\servlet_jsp\<application_context_name>\root\jsp\view\<jsp_name>.jsp].
Line:----
The error is: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: Cannot parse custom tag with short name [out].02004C4F4F50001F0000002D000012B000B0688132009833
Line:----
Do anybody have some idea why is it happening.
My guess would be because of jslt version mismatch. but its working fine in jboss. I am not sure what version cE 7.1 support may be 1.2. any idea how to chek the supported version in the server.
The jsp code is something like
Line:----
<code>
<%@ taglib prefix="c" uri="http://java.sun.com/jstl/core" %>
<%@ taglib prefix="c_rt" uri="http://java.sun.com/jstl/core_rt" %>
<c:url var="thumbnailStream" value="/do/<action_tag>">
           <c_rt:param name="stream_id"      value="<%= <variable1> %>"/>
           <c:param    name="stream_id_type" value="<variable2>"/>
           <c:param    name="content_kind"   value="<variable3>"/>
        </c:url>
<img border="0" src="<c:out value="$"/>">
</code>
Line:----
from the SAP help text its said that jslt is being overrided by server to use from global library rather than local webapplication library. Couls woud explain where is this global library located in the server directory.
Thx.
Ashutosh

Hi are you able to solve this issue.I am getting similar kind of issue.
Logs for the same are ::
Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: Cannot parse custom tag with short name out.
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:183)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspIncludeDirective.action(JspIncludeDirective.java:51)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspElement.customTagAction(JspElement.java:994)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.JspElement.action(JspElement.java:228)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:59)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.ElementCollection.action(ElementCollection.java:69)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.GenerateJavaFile.generateJavaFile(GenerateJavaFile.java:72)
at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.parse(JSPProcessor.java:270)
at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.generateJavaFile(JSPProcessor.java:194)
at com.sap.engine.services.servlets_jsp.server.jsp.JSPProcessor.parse(JSPProcessor.java:126)
at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.getClassName(JSPChecker.java:319)
at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.compileAndGetClassName(JSPChecker.java:248)
at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.getClassNameForProduction(JSPChecker.java:178)
at com.sap.engine.services.servlets_jsp.jspparser_api.JSPChecker.processJSPRequest(JSPChecker.java:109)
at com.sap.engine.services.servlets_jsp.jspparser_api.JspParser.generateJspClass(JspParser.java:154)
at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:193)
... 47 more
Caused by: com.sap.engine.services.servlets_jsp.jspparser_api.exception.JspParseException: Attribute value of <c:out> can accept only static values.
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.calculateAttributeValue(TagBeginGenerator.java:476)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generateSetters(TagBeginGenerator.java:394)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generateServiceMethodStatements(TagBeginGenerator.java:562)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.taglib.TagBeginGenerator.generate(TagBeginGenerator.java:678)
at com.sap.engine.services.servlets_jsp.jspparser_api.jspparser.syntax.xmlsyntax.CustomJspTag.action(CustomJspTag.java:181)
... 64 more

Customer name is not updating in Organization model

Hi All,
One employee is created with the name "test customer" in ECC and it is assigned to organization model in CRM. After that the the employee name is changed fom test customer to __customer test. Now same changes is updating in CRM but not updating in Organization model?
can you plz tell me why the employee is not updating in Organization model?
Edited by: prajesh24 on Jun 16, 2011 11:08 AM
Edited by: prajesh24 on Jun 16, 2011 11:32 AM

Hi
The changes to the business partner data flows through the middleware in run time.
But if you assigned the user with some initial name as XYZ. Then change the name of the business partner to X1Y1Z1, then you need to remove the earlier entry in the name of XYZ and assign the new entry X1Y1Z1 manually.
As a standard, it will not update the name in the organisational data in CRM.
Hope this will be helpful.
Regards

Update vendor name in oracle ebs r12

Hi,
I am using pos_vendor_pub_pkg.UPDATE_VENDOR API for update Vendor Name but it can not update it.
Can I update vendor name using update command such as:
UPDATE ap_suppliers
SET VENDOR_NAME = 'SUDIPTA ROY'
WHERE segment1 ='1057145'
Please suggest on this.
Thanks,
Nitin

If the profile option HZ: Change Party Name is set to No the update to vendor name is not allowed.
You will get the following error.
Failed to update party: TCA: Return Status:E: Error : Organization name cannot be updated because the HZ: Change Party Name profile option is set to No.

TS2755 I cannot see contact names in messages and I cannot send or receive messages. This started last night. I have updated the latest software. I have rebooted several times.

I cannot see contact names in messages and I cannot send or receive messages. I have downloaded the latest software. This started yesterday.

What system is your mail in? Corporate Exchange? GMAIL?

Error when updating customer Address

Hi All,
I am getting follwong error when using API hz_location_v2pub.update_location to update customer location
The address cannot be validated because no geography mapping exists for this country. Please contact your system administrator.
Any idea how to resolve it ? I have looked into Note 549057.1 in metalink and it doesn't work for us.
We have done following setup with Regard to address(location)
Flexfield : Address/Receivables
Context Code : IRELAND
Name : Ireland Address Style
Segments: Address1,Address2,City & County.
We havn't touched any other part of TCA. Do we need to do anything extra here?
Many thanks for your valuable feedback.

Hi
Can you review and perform the following the steps as mentioned in the following note:
Cannot Create new Customer in Release 12 - Error "The address cannot be validated because no geography mapping exists for this country" [ID 549057.1]
Hope this helps.
Thanks
Manish Jain.

Cannot update to 2012 R2 UR6

I cannot update one of my DPM servers to DPM 2012 UR6 running on Windows 2012 R2. Currently UR5 is installed. Looking at the logs I think it might be related to the VSS Null Provider. This provider is in fact missing on this DPM server. I cannot find it
in the registry, Component Servers and vssadmin list providers...
The installation log which seems to show the error:
MSI (s) (80:C4) [15:36:26:982]: Executing op: ActionStart(Name=_InstallProvider.E785582E_DD9D_4A85_B866_3A1BC05C6110,,)
MSI (s) (80:C4) [15:36:26:982]: Executing op: ProductInfo(ProductKey={99EFD904-A89C-4116-91C9-80FD7FD40DA7},ProductName=Microsoft System Center 2012 R2 Data Protection Manager,PackageName=msdpm.msi,Language=1033,Version=67241141,Assignment=1,ObsoleteArg=0,,,PackageCode={3D53C861-82BF-454E-9ED4-B424C45B6F36},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (80:C4) [15:36:26:982]: Executing op: ActionStart(Name=_InstallProviderRollback.E785582E_DD9D_4A85_B866_3A1BC05C6110,,)
MSI (s) (80:C4) [15:36:26:982]: Executing op: CustomActionRollback(Action=_InstallProviderRollback.E785582E_DD9D_4A85_B866_3A1BC05C6110,ActionType=1281,Source=BinaryData,Target=InstallProviderRollback,CustomActionData=C:\Program Files\Microsoft System Center 2012 R2\DPM\DPM\bin\)
MSI (s) (80:CC) [15:36:26:982]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI573A.tmp, Entrypoint: InstallProviderRollback
InstallProviderRollback entered.
UnInstallProviderCatalogAndDLL entered.
Error in UnInstallProviderCatalogAndDLL. hr=0x8007000e
Error in InstallProviderRollback. hr=0x8007000e
CustomAction _InstallProviderRollback.E785582E_DD9D_4A85_B866_3A1BC05C6110 returned actual error code 1603 but will be translated to success due to continue marking
MSI (s) (80:C4) [15:36:27:013]: Executing op: ActionStart(Name=_DeleteQfeARPRegKeys.97DDF5B3_3770_4C3E_8673_52BD081E1EFD,,)
MSI (s) (80:C4) [15:36:27:013]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (80:C4) [15:36:27:013]: Error in rollback skipped. Return: 5
MSI (s) (80:C4) [15:36:27:013]: Note: 1: 2318 2:
MSI (s) (80:C4) [15:36:27:013]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1184791483,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (80:C4) [15:36:27:013]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (80:C4) [15:36:27:013]: Executing op: DialogInfo(Type=1,Argument=Microsoft System Center 2012 R2 Data Protection Manager)
MSI (s) (80:C4) [15:36:27:013]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (80:C4) [15:36:27:013]: Executing op: RegisterBackupFile(File=C:\Config.Msi\a20753.rbf)
MSI (s) (80:C4) [15:36:27:013]: Executing op: RegisterBackupFile(File=C:\Config.Msi\a20754.rbf)
Currently I have no idea on how to fix this issue. Any help is appreciated!
Marcus

In addition, you could update your site to CU4 and do not deploy the client update to your site server.
This way, your site will be updated to CU4 but your server client version will stay at CU1 and still be managed by your CU1 site.
Benoit Lecours | Blog: System Center Dudes

After transferring all info from the 3G to 4 I cannot update my applications--It has my old email listed and not my new email and it will not let me update--How do I do this- I cannot get any new downloads. Can you help me?

I cannot update my update my apps that were transferred to the I-4 nor can I purchase any items because it show my old email ([email protected] ) as my user name and I do not know how to change it to my new address [email protected] .Please advise!

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
It should be Noted that anything Downloaded with a Particular Apple ID is tied to that Apple ID and Cannot be Merged or Transferred to a Different Apple ID.

Error message iPod cannot update b/c all of the playlists no longer exist

Hello. I have been getting this error message. "Songs on the iPod "MAR(the name of my iPod)" cannot update because all of the playlists selecting for updating no longer exist." And my playlists are still on the left side in my iTunes. They do exist. I have a feeling ths might have to do with the fact that on vacation the person I was visiting gave me a gift of putting all of his music that would fit into the external hard drive part of my iPod, and for the past week or so I have been putting that music onto my 40 GB portable hard drive at home. I suspect I took a vital folder out of my iPod by accident. Right now I have the folder iPod_control if I open my iPod up in My Computer. Am I missing something? Right now my iPod is empty because iTunes made a composite playlist last week and I deleted it thinking I could get my real playlists back. Can you help me, or reccomend a site/someone who can? Thank you.
PC Windows XP

hiya!
And my playlists are still on the left side in my iTunes. They do exist.
let's just doublecheck this. folks get this message if they have "automatically update selected playlists only" selected in their itunes "ipod" preferences tab. so bring up that tab ("edit > preferences", click "ipod" while the ipod is showing up in the source list), and do a playlist by playlist crosscheck of the playlists selected in that tab, and the playlists showing up in the itunes sourcelist.
is there any playlist selected in the preferences tab that isn't showing up in the sourcelist?
love, b

Cannot update customer name in R12.0.6

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