Cannot use protocol handlers.

Hello
I read the protocol handlers in the Cisco Jabber for Windows Administration Guide. I use three protocol handlers "IM: , XMPP: and TEL:" into my html pages.
But, It cannot work and I got the unknown protocol from the web browser.
Also, I cannot find three protocol handlers in the Windows registry. It look like the Jabber is not defined as the registered protocol handler for IM: , XMPP: and TEL: .
How can I fix the problem ?
Thank you!
Andy

Hi Andy,
Is Jabber for Windows running on a Windows 7 OS with UAC (User Access Control) enabled? Jabber writes to following registry locations to register protocol handlers.
HKEY_CLASSES_ROOT\tel\shell\open\command
HKEY_CLASSES_ROOT\xmpp\shell\open\command
HKEY_CLASSES_ROOT\im\shell\open\command
If you don't see these values then you are hitting known bugs. There are two defects opened around this.
CSCua81724: tel protocol handler does not work when UAC is enabled
CSCua81752: xmpp protocol handler does not work when UAC is enabled
As a workaround you can try to "run jabber as administrator".
Thanks,
Maqsood

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