Cannot validate serial number for PS elements 13

I recently purchased PS Elements 13. I installed succesfully from DVD on Windows 8,1. It's first installation,no previous versions. Also created Adobe-ID succesfully.
But... I cannot validate my serialnumber, preventing me to use the software obviously. During validation process a message is shown: "Connect to internet to validate serialnumber" (Translated from Dutch). I'm 100% sure I do have internet-connection during this process.
So currently I'm stuck with this problem.
Hope anyone can help.

Community volunteers can’t really help with serial number issues. You need to contact Adobe directly using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on.
Click here to get help now Contact Customer Care

Similar Messages

  • I need help to find the serial number for Photoshop Elements 11

    Hi! I need help to find the serial number for Photoshop Elements 11 I downloaded last year on Apple Application Store.. I have been using photoshop on mac for over a year and now need the serial number to be able to use it on macbook. I looked up Adobe's website for help but found none and noone to ask for support.. Any ideas how I can get the serial number using the App Sore bill I have?

    Please post Photoshop Elements related queries over at
    http://forums.adobe.com/community/photoshop_elements

  • Can't find my serial number for Photoshop Elements 9

    Can't find my serial number for Photoshop Elements 9 which I purchased in a bindl with Premiere Elements two years ago. Now, after reinstalling Windows on my desktop I need to register my Adobe products again. They were bought by Internet. No disks or boxes. In My Adobe account there is the serial number for Premiere Elements and nothing about Photoshop Elements. How can I get my purchase again?

    please contact adobe support they will help you
    http://helpx.adobe.com/in/contact.html?product=photoshop-elements&topic=activating-my-prod uct-or-serial-number-issues

  • I need serial number for my elements 4.0 disc provided with my Leica camera?

    i need serial number for my elements 4.0 disc provided with my Leica camera please?

    It is almost impossible to transfer FCE as there are so many essential hidden files that workers in an Apple Store will know nothing about. The app needs to be installed from the original DVD.
    Other than buying another copy your only chance  (very remote) is to contact the Apple Store and see if they are able to get a replacement number from Apple.

  • How can i retrieve my serial number for photoshop element 12

    how can i retrieve my serial number for photoshop element 12

    http://www.adobe.com/go/learn_findserialnumber_en
    Let me know if this works.
    Regards,
    Shane.

  • Finding my serial number for photoshop elements 10

    finding my serial number for photoshop elements 10

    Is this a new purchase or an older purchase that is being re-installed? Where did you buy the program? Did you buy a download or DVD?

  • Serial Number for Photoshop Elements 1.0.1

    I have a very old Photoshop Elements version 1.0.1 .  I can't find the serial number to reinstall it.  Does anyone know where I could get a serial number for it.  I had my computer refurbished and it got deleted.  Thank you.

    I don't think you can get it anymore. You might look for its newer version version though i.e PSE 11.
    For more details on the product and price information, check the below website.
    http://www.adobe.com/products/photoshop-elements.html

  • Can't validate serial number for CS6

    I am on a mac osx 10.8 and I just bought Photoshop CS6 (got the box/cd in the mail) and when I type in my serial it says
    "We are unable to validate this serial number for Adobe Photoshop CS6 Extended. Please contact Customer Support"
    I spent 3 hours on the phone with Adobe Support and they were unable to solve and gave me a case number. Was hoping someone on the forum would have better ideas.
    Seth

    I am up to 6 hours of support calls and 2 escalated case numbers and no one can seem to help me. Does anyone have a suggestion for me?

  • After I have put in the serial number for Premiere Elements 9, how do I install it?

    Greetings,
    Recently I used a serial number for Adobe Premiere Elements 9 on the website, But I have no idea how to download or install it. Can anyone tell me how to, or if I can?
    By the way, I have a 32bit installation of Windows 8.1
    Thank you.

    Deadawesome
    If you purchased the Photoshop Elements 9 Premiere Elements 9 bundle, then you should have 4 discs
    Mac Disc 1
    Mac Disc 2
    Windows Disc 1
    Windows Disc 2
    The Mac Disc 1 and Windows Disc 1 are for installing the program with your purchased serial number which should be on the labels of the plastic box that houses the discs.
    The Mac Disc 2 and Mac Disc 2 are the disc for installing Content (DVD Template, Movie Themes, Title Templates.....).
    If for some reason you do not have the disc 2, you can download the Premiere Elements 9 Content (at no charge) from Adobe. It is a longer process than using the disc for installing Content. So best find and use your Content disc. But the following is the link if you need to download that Content
    http://www.adobe.com/special/premiereel/downloads/
    Please explain what you meant when you wrote
    when I use the disc, it says "Install Premiere Content" which doesn't seem to work
    How doesn't it work...does it go through the process, it look complete, but you do not see the Content, or something else?
    Above all, do not forget to install the 9.0.1 Update after you have successfully installed the program without or without Content.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4929
    Please update us on your progress.
    Thank you.
    ATR

  • Where is my serial number for Photoshop elements I just bought?

    Where is my serisl number for photoshop elements 12 I just bought?

    Gomarkc please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html for information on how to locate your serial number.

  • New serial number for photoshop elements 9

    I have photoshop elements 9, my computer has ceased working and need to reinstall on my new computer.  How do i deactivate or get a new serial number for my programme.  I am desperately trying to use the programme.

    You shouldn't need a new serial, just use your present serial for pse 9 and if you have trouble activating pse 9 on your new computer or want to get back the activation you lost, use the
    Chat now button at the bottom of the following link.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

  • Cannot submit serial number for iwork 06

    Inactive submit button for serial number for iwork 06. the button is "ghosted" grey and does not respond

    larry,
    There's really only one reason the button would stay
    gray, and that's if the serial number you've entered
    is invalid. Most of the serial number-entering
    problems were with iWork '05, so I'm surprised to
    hear of a problem with '06. My suggestion:
    carefully reenter the number, making sure you don't
    confuse zeros with capital ohs- or the number 1 with
    a small L. If you're absolutely certain you've
    entered the number correctly, and it still won't
    cooperate, you may need to call Apple tech support.
    We've heard of cases where the serial number was
    just plain defective. Sorry I can't be more help.
    -Dennis
    Thanks. I've re-entered the number many times and the problem persists. I think the problem is the button window itself . Normally the submit button is active but since I upgraded my operating system to Tiger I have notice a similar problem in Quicken download. Is it a glitch in the upgrade?
    Larry

  • Cannot find serial number for existing LR 5 in order to install LR 6. where can I find it?

    where can I find the serial number for an existing installed version of LR 5?

    Trials do not have serial numbers, so if you have a serial number you oughta try it and see.  If you use a serial number on a trial version it will activate it to full version status.

  • Cannot find serial number for PSE 10 for new computer

    Hi,
    My laptop had water spilled on it and I was able to save the hard drive.  I have the setup file for re-installing my PSE 10 software onto my new laptop, but can't find my serial number.  In my order history, PSE 9 is the latest one on the list, so I can't find my serial number for PSE10. 
    Where can I find it?  Is it in a file somewhere in my hard drive because I can't find it there either.  If anyone can help I would sure appreciate it!
    Thanks,
    Wendy

    Welcome to our community, Wendy
    Unfortunately, although this forum name is Installation/Licensing, it's really for these issues as related to Adobe Captivate. Not just any Adobe product.
    I do understand Adobe has created a new forum for general issues related to installing and whatnot. It may be found here:
    http://forums.adobe.com/community/download_install_setup
    So you might try clicking that link above and posting your issue there.
    Sorry we couldn't help you here, but best of luck to you with solving your issue! Rick

  • Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy

    I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
    Thanks!

    Either wait a while and try the site again, or contact Adobe:
    http://helpx.adobe.com/contact/
    Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
    You should be able to use PSE10 as a trial version until you get a serial number.
    Ken

Maybe you are looking for

  • I am getting build error while using weblogic.appc

    Hi All, I am using weblogic 10 server and ejb 3.0 code . While ejb-complisation i am getting the class not found error. Please help me in resolving the below issue. ejb-compile: [echo] E:\workspace\OMGAdmin\OMGADMIN/omgAdminBuild/omgAdminEAR [java] E

  • Win XP Conversion to Win 7 Pro

    Have several networked Dell desktops I need to upgrade to Win 7 Pro. I've run update advisory on several PC's and every time it tells me I need to do a custom install, which requires me to reload all my programs--what a bummer. Given that why is ther

  • Linking button to PDF file with published Windows Executable

    Hello all, I've been using Captivate 1 for years. I have always linked buttons to PDF files. The only thing I really ever had to remember was to take away the local directory address so where as only the filename was left. When I burned to CD I would

  • Dual 2GHz G5 Firewire failure

    So, last night I get home and try to boot up my external HD only to have it not show up in the OS. After about 30 panick-ridden minutes of cable and port swapping, I have come to the conclusion that the Firewire 400 has completely failed. Neither the

  • [oracle@localhost database]$ Exception in thread "main" java.lang.Unsatisfi

    hi, i am trying to install oracle 10 g in my redhat 4 machine 32 bit. i have created all the required users and directories. but when i run the rininstaller i get following error( i believe possible i have to install some package which i don't know):