Captivate 5.5 PDFs not working in Acrobat 9.5.1

After updating Adobe Acrobat to v.9.5.1, the PDF files that we create with Captivate 5.5 no longer work. Instead, only two pink rectangles without content are shown (see attached screenshot).
The PDF files work fine in Adobe Reader X. The content is also displayed correctly when I remove the table of contents from the Captivate file, but this is not something we want to do.
Is there a solution for this?

Hello There,
There is no issue as such with Captivate generated PDF opening in the reader version 9 and above. Can you please email me and I can check from my end. My mail is [email protected]
Thanks,
Vish

Similar Messages

  • Captivate 5.5 PDF not opening in Acrobat Reader 9.4.5 - why?

    Why won't a PDF created in Adobe Captivate 5.5 open in Acrobat Reader 9.4.5? I keep getting an error at work. I am not able to upgrade my adobe reader at work and am wondering if I NEED Acrobat Reader 10 in order to view these PDFs.
    Message was edited by: intj57

    Update:
    My stupidity.  Changed a path and still had the old folder on development computers so all appeared fine.  That was the issue.

  • Exporting from PDF to Word 2010 is not working in Acrobat 8

    Exporting from PDF to Word 2010 is not working in Acrobat 8.  I'm getting the following errors/messages.  Any suggestions?
    The instruction at “0x29034c05” referenced memory at “0x0000030”. The memory could not be “written”.
    Click OK to terminate the program 
    Click onCANCEL to debug the program
    Runtime Error!
    Program: C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
    R6025
    -pure virtual function call

    Not supported by Acrobat 8. Supported by Acrobat X.
    Be well...

  • Some PDFs not working in Preview. Mac created PDFS work but windows created PDFS dont

    Some PDFs not working in Preview. I installed adobe reader and then deleted it because the software was aweful and PDFs have been haveing issues ever since. I can open up PDFs created on my Mac in preview just fine...
    But when I try and open a PDF created on a windows computer it says:
    "Please wait...
    If this message is not eventually replaced by the proper contents of the document, your PDF viewer may not be able to display this type of document.
    You can upgrade to the latest version of Adobe Reader for Windows®, Mac, or Linux® by visiting http://www.adobe.com/products/acrobat/readstep2.html.
    For more assistance with Adobe Reader visit http://www.adobe.com/support/products/ acrreader.html.
    Windows is either a registered trademark or a trademark of Microsoft Corporation in the United States and/or other countries. Mac is a trademark of Apple Inc., registered in the United States and other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. "
    I am not sure why where the PDF was created would make a difference but couldnt help but notice that was the difference between the PDF files that work and the ones that give that message. I can view the PDFs on a windows computer just fine and never had issues untill adobe, it seems to have messed up PDFs on my Mac and I am so frustrated with them. I have searched my computer for any remaining adobe files, deleted them and restarted my computer but I am still getting this message.

    Uninstall Adobe Reader's plug-in.
    Remove the following two files from  /Library/Internet Plug-Ins/:
    AdobePDFViewer.plugin
    AdobePDFViewerNPAPI.plugin
    Open Safari Preferences > Extensions. Do you see AdobePDFViewer? If yes. disable.
    Log out/in and test.
    Another option is to download and install this plugin. Schubert|it PDF Browser Plugin . PDF Browser Plugin 2 is free for not-for-profit activities if used at home or at educational institutions.
    http://www.schubert-it.com/pluginpdf/

  • Hyperlink that contains backslash is not working in Acrobat Reader 8 and 9

    Hi,
    Does anyone know why a hyperlink that contains backslash is not working in Acrobat reader 8 and 9?
    I created a document in Indesign CS and it contains hyperlinks that open up files from network drive so they contain backslash (for example: c:\foder\forder\filename.jpg). All the hyperlinks work in Acrobat Reader 6 but not in Acrobat Reader 8 or 9.
    Anybody could share the solution would be very much appreciated. Thanks!

    Did you ever figure this out? I am also having problems with the "No Hand" javascript which turns off the (not very helpful) page-forward hand icon (a hand symbol with a down arrow) which confuses our users when in fullscreen mode. We create interactive PDFs and everything worked fine up to Acrobat X/Reader X. Now in XI it doesn't allow the internal link icon (pointing finger) nor weblink icon (pointing finger with W) to appear. It just remains a plain o’ hand icon no matter what you mouse over even though there are links present.

  • Reverse Printing Does not work in acrobat 9 pro

    Can anyone help with this? any suggestions?  I am trying to print a PDF portfolio. I need them to print in the reverse order they are currently printing in and checking the box Reverse pages does nothing??

    This does not work in Acrobat XI either for Office 64bit (Office 2013 64 bit)
    Does anybody know the fix for this?
    I called tech support today but they dont seem to know anything about the error although its a known issue with all previous versions of Acrobat for serveral years now.
    I really need to make this work, there is a random google post where I have ot make some regedits, but why can't Adobe fix this known issue since it is nothing new?
    My basic understanding at this point is that even Acrobat XI is a 32 bit app and the programmers at Adobe still dont know how to write the API to talk to a 64bit mail client?
    I really need some help on this if anybody has a real solution.
    Thanks!

  • CS4 "Save as Adobe PDF" not working in Mountain Lion

    CS4 Save as Adobe PDF not working in Mountain Lion
    Just bought a new Mac with mountain lion, installed CS4 design premium twice trying to fix this. When you go to "print" then "Save as Adobe PDF" the process fails with a pop-up saying "An error occurred while saving the PDF file". I can still do the standard "Save as PDF" - but that usually results in a file size 10x larger than Save as Adobe PDF so it won't work for me; I need the small file sizes of Save as Adobe PDF.
    When I go to Help > Repair Acrobat Installation it seems to be recognizing a repair needed with Adobe PDF Printer (see screenshot below); but when I go through the repair nothing changes it still won't work.
    Any help is much appreciated!

    "Save As Adobe PDF" works fine in Snow Leopard.
    Thanks for the link, but this is no help - I already have "Save As Adobe PDF" on the menu - the problem is when I click that it errors out...
    I just think its sad that Adobe charges people $2000 and provides zero support for future updates; when I buy an iMac for half that amount of money or an iPhone I get operating system support and bug fix downloads to deal with the latest internet advances for years to come - but Adobe apparently takes your money and says sayonara! Is it really that hard to provide updates on $2000 worth of software for say 24 months??

  • Why is exporting to PDF not working?

    Why is exporting to PDF not working?

    Dear Claudio,
    I know it wasn't much to go on but I got your attention!
    I work for a charity and use a program called "Donor Perfect".
    It has a feature that when you generate a report it gives you the option to export to MSWord, Excel, and PDF.
    Below is the step by step description of what happens.
     After log on ......
         1. Click on Reports
         2. Listings
         3. Report Category(any)
         4. Select Record type(any)
         5. Select report options (any selection filter that fits or Build a filter) and sort order(any)
         6. Enter title (accordingly)
         7. Click on Preview
         8. When next screen opens with report visible - in "Report Print preview" line above report choose PDF icon
         9. Export to PDF window opens
         10. click on Page range-ALL
         11. What to print-All pages in Range
         12. Save as C:\DPW32\dpsumm.pdf
         13. collate
         14. number of copies(1)
         15. Click on "Screen" 
         16. Click on "Display Conversion Status"
         17. Then "OK"
         18. After conversion status reaches "100%" nothing happens -screen does not change!
    Then I minimize DP screen and I go to Start menu 
         1. Click on Start
         2. Then "My Computer"
         3. Local Disk "C"
         4. Dpw32
         5. Look for "dpsumm" file with today's date
         6. Size of file says 0 KB and that's it!!!!
    In previous versions of DP (8 and 9)
    the PDF would open on the screen as soon as the Step 18 was finished, then I could save it with an identifying name to a different folder and use it as an attachment that a Donor could receive by e-mail.
    I hope I can get back to that because now I have to convert to "Word" (Which takes a long time)then from that I have to create PDF from Acrobat. too many steps ..... if I have 20-30 reports it's too cumbersome.
    Waiting for your suggestions,

  • Adobe PDF not working in N95

    in my nokia N95 i m not able to open pdf files last 20 days i think adobe PDF not working properly i want to repair it but how i donn know? can anybody help me to get rid of this prob

    I do not think that PDF Maker has been updated for IE9 yet. IE9 is a recent release and Adobe does not generally work on the final software until the release. They also have to be sure it still works with other products. In the meantime, try just printing to the Adobe PDF printer or opening the URL in Acrobat directly.

  • SDK not work in Acrobat X

    I was using AcroAVDoc::FindText to find particular text and in Acrobat 9. The SDK work fine and will be scrolled and highlight the text. However, the same code not work in Acrobat X. Anywork have any idea how to make it work. Thanks.
    The code as below:
    Dim pdAVDoc as AcroAVDoc
    pdAVDoc.FindText("End Of Statement")

    So you're also implying that my code is fine and should work as far as you know?

  • Sendmail does not work in Acrobat 9.5.1.

    Acrobat 9.5.1
    OS 10.6.8
    The Sendmail feature does not work - when I try to attach mail, I get a warning:
    "The SendMail doesn't know how to talk to your default mail client.  Please select a different mail application to use."
    1.     Surely this should work?
    2.     How do I select a different mail application?

    This does not work in Acrobat XI either for Office 64bit (Office 2013 64 bit)
    Does anybody know the fix for this?
    I called tech support today but they dont seem to know anything about the error although its a known issue with all previous versions of Acrobat for serveral years now.
    I really need to make this work, there is a random google post where I have ot make some regedits, but why can't Adobe fix this known issue since it is nothing new?
    My basic understanding at this point is that even Acrobat XI is a 32 bit app and the programmers at Adobe still dont know how to write the API to talk to a 64bit mail client?
    I really need some help on this if anybody has a real solution.
    Thanks!

  • Acrobat 7 plugin not working in Acrobat 8

    Hi,
    I have developped a plugin that run correctly in Acrobat 7.
    But if I use it in Acrobat 8 some fucntions are not working.
    Are there incompatibilities between versions ?
    Thanks

    Yes I have just tryed recompiling with SDK 8 Headers fles but it is worst. I have more functions that don't work.
    Functionnalities not working in Acrobat 8 :
    - Creating toolbars described in an xml file
    - When cliking a toolbar button updating a toolbar menu (the anchor button is well created but the menu is not attached to it)
    Thanks guys for your help

  • ALT+TAB key not working in Acrobat CC

    In PC, ALT+TAB key not working in Acrobat CC version...PLs. suggest your best ASAP

    How does this connect to the Acrobat SDK? Are you a programmer?

  • Acrobat 11 Standard Office 2010 Pro Convert Word documents to PDF not working

    Adobe community,
    I can create PDF's inside Word 2010 using the Acrobat Add-in but right clicking a Word document or dragging a Word document into Adobe Acrobat 11 Standard does not work. I have updated both Acrobat 11 and Office 2010 with the latest updates available. Any suggestions would be greatly appreciated.

    Hi markl16215442,
    In order to convert word document to PDF by right-clicking or dragging the file, you must have Adobe PDF printer installed.
    For Windows, please check that Adobe PDF is set as default printer under "Start > Devices and Printers"
    While for MAC, Adobe PDF printer option is no more available and as it was removed with some changes in Apple's policy regarding virtual printers.
    So, check with your OS and then let me know.
    Regards,
    Anubha

  • PDF to Word Exporter not working in Acrobat 9 Pro

    On an iMAC
    1) Open a PDF file in Abobe Acrobat 9 pro
    2) File>Export>Word Document
    3) The resulting Word document contains two blank pages, no text
    What am I doing wrong?
    Thank you!

    Hi ,
    Is the problem specific to a particular PDF you are using or it occurs for ANY PDF you try to export. Please let me know your response to let me help you out.
    Thanks,
    Apoorv

Maybe you are looking for

  • Nokia 6630 - Nokia PC Suite Support Update

    Hi to everyone out there to help me, Few weeks ago, I updated my phone software and after that, I found out that I could view old messages and send new ones from my pc. I loved that feature, but didn't use it often. As I wanted to use it again today,

  • Read Value from Document Property

    Hi, I am looking for Function module, to read Value/Content from Document Property. Intial requirement is to capture comments from WAD Output (for Ready-Input Query). The user is going to Update Budget/Actual values in WAD Output. While changing the

  • Tween fade animation with buttons

    Hi, can anyone help me! I have four movie clips with instance names of "purple_ob", "green_ob", "orange_ob" and "blue_ob" and four buttons "purple_but", "green_but", "orange_but" and "blue_but" I want to have the movie clips automatically fade from o

  • Creating developer users in SOA

    Hello Can someone please reference me to a good link, book or whatever that discusses security in SOA? We are using SOA 11.1.1.7 with BPM, BPEL, BAM and OSB. I am having a hard time finding information on this topic and I don't want to give out the W

  • 13' MacBook Pro i5 dual core(non retina) vs 15' MacBook Pro i7 quad core(non retina)

    I'm looking to buy a laptop, I'm going to use it for some photoshop, and daily use of excel,iTunes,web browsing, watch videos. The following laptops are which I'm looking at: 13' MacBook Pro i5 dual core(non retina) and 15' MacBook Pro i7 quad core(n