[Captivate 8] HTML5 Publishing - First Slide shows locally but not on test server
Hi all,
The Question
Has anyone run into this issue of the first slide not showing on HTML5 (and/or SWF) until you open up the TOC and select the recalcitrant slide and then it shows (and operates) just fine? Not on project load, just when it is selected.
The Description
I've only been using Captivate 8 for a short period of time, and I've run face first into a little bit of a bigger hurdle than I expected. At present, I have a simple, linear Captivate project that in essence replicates a Powerpoint (client specified). Everything was working just fine until I tried a HTML 5 Preview from Captivate 8 and first slide did not show. After some research my solutions to the problems I encountered was to:
Local preview occasionally causes a glitch. Solution: Publish locally and (pre)view the result. This didn't work.
Group all objects on the first slide and then attach the action Show to that group. This fixed the problem.
Following that I published it to a host server (test server at the moment, but ultimately it will the live dev server). I encountered the same problem, so:
Tried the group trick, above. No joy.
Opened up the TOC and navigated to the other slides. None of the buttons (previous slide, next slide) worked.
Renamed the "Mouse.mp3" to remove that annoying click. Result: All project buttons worked, but the first slide was not showing (grouped or otherwise).
Removed all master slide objects from the slide. No joy.
Removed the button (action: Next Slide) and reduced the play time of the slide to 5 seconds so that the slide would play upon loading, then just move to the next slide. No joy.
Tried all of the above with SWF and HTML 5 publication.
Tried all of the above with SWF only.
Once again, when I open up the TOC and navigate to the first slide ("Title Page") the blank slide that is populated only by the lonesome borders becomes the Title slide, as it should. Also, local preview from the file (\project\index.htm) works just fine.
Obviously I'm missing something. It's probably something incredibly obvious, so I thank you for your patience.
The Technical
Captivate 8.0.0.145
OS: Maverick OSX and Windows XP Pro SP1
Other: Adobe CS (up-to-date install)
First, apologies--I didn't see the "Getting Started" sub-community so if this thread can be moved there then thank you. Second, I missed some important details.
Project Details
Captivate 8, blank project*. Content at the moment is only text captions, media resources (pictures, two web objects [to Vimeo]), and transparent buttons. The project is stripped of the play bar as it is a self-paced lesson/module.
* I don't have the lead time to make this a responsive design, though that is the ultimate goal once the one-size-fits-all version (1024x627) has been released.
Testing Hardware Details
The following are the machines and browsers I've tested the HTML5 output on.
Mac (10.9.4) -- Chrome 36.0.1985.125 (hangs; need to open the TOC and click on "Title Page"), Firefox 30 (works fine), Safari 7.0.5 (9537.77.4) (works fine)
Windows 7 Pro SP1 -- IE 11 (works straight away! *shock*), Chrome 35.0.1916.153 m (hung, but on refresh worked fine), Firefox 31.0 (throws out unsupported error [known feature] but then loads up just fine).
Chromebook -- Chrome OS 35.0.1916.155 (worked straight off).
Smartphones -- Not supported, but iPhone 4S (iOS 7.1.2) (works fine, but not designed); Galaxy S5 Chrome (broken).
Tablets -- iPad2 (iOS 7.1.2) (play button loads partial content, on refresh works fine); Galaxy Note 10.1 2014 Chrome (broken), Android Browser (works fine).
I'm more than willing to share a link to the project and the Captivate 8 file, but just thought that I would see if this gets any traction/recognition before going deeper.
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