Carry DVD-RW media inside Best Buy stores.

Currently Best Buy has a limited selection of CDRW Media , CDR Media and DVDR media inside its stores. However I don't see any love for DVDRW discs. Could you guys put in a word with the buying managers to possibly carry these in stores? I work with virtual ISO images and I love the ability to erase discs and using them again for the stuff I work with.

I also gave up on RW disks years ago when USB drives started getting so large and inexpensive.
If are using disks over and over you should also consider a USB drive. Not only are the are they more portable they are a lot faster.
I used to burn all our photos to DVD. I even got my wife a nice case to hold them all. So for Chirstmas 2 years ago I got her a 64 GB Jump drive and transferred thousands of photos to a single little device that can be searched a lot faster.

Similar Messages

Do you have Sharknado 2 in the Greensboro North Carolina Best Buy Store?

Do you have Sharknado 2 in the Greensboro North Carolina Best Buy Store?

Hey ElizabethStanley!
I think we talked on Facebook today! For information on on whether Sharknado 2 is available on DVD or Blu-ray at your local store, please click the previous link and then on "Check Shipping & Availability." I hope this helps!
Regards,

Confirm extra Meta Knight Amiibo at Best Buy Stores?

Can any Best Buy support person here confirm that Meta Knight Amiibo SKU 1375009 will have extra stock besides the pre-orders? I don't want to drive to the store to find out there is none. Any other information would be great.
Thank you.

Hello Dxtra30,
Unfortunately, this is an incredibly popular item and we would advise you to reach out to your local store on release day for its availability. Please continue to check here for online updates as well.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Can I use two rewards certificates in one transaction at a Best Buy store?

Since you have to spend at least the value of the My Best Buy reward certificates before tax and shipping, I thought it would be best to issue the certificates in smaller amounts (maybe $5 instead of $15). If I do that, and I have multiple certificates of $5, can I redeem them all toward a single purchase? For example, if I want to buy a video game, can I apply multiple $5 reward certificates toward that purchase?
Also, can My Best Buy reward certificates be used toward a pre-order of a game?
Are there any restrictions on what they can be used for, other than not being able to be used for Best Buy gift cards or e-gift cards?
Thanks for answering my three questions about My Best Buy Rewards

Hello kre1997,
Those are three great questions! Let me see if I can help provide answers.
As long as the certificates are valid, you can apply two to a single purchase.
A certificate can be applied to a pre-order, but only on BestBuy.com.
The main exclusion is the purchase of gift card, but there are a couple others and you can those here.
Thank you for posting to the forum, and please let me know if you have any other questions.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Seekonk Mass Best Buy Store

So, I have a Pioneer receiver that stopped producing audio, and I updated the firmware as the support forums suggested, and this solved the problem for a bit, and then about a month later it failed completely. I decided to go to the Best Buy store in which the receiver was purchased to see if it was still under warranty. I was promplty greeted by a visiting Best Buy employee. He informed me that the unit was still covered and that I should just bring it in, to be exchanged under the warranty. I did this, only to be informed by a Geek Squad employee that that wasnt the policy no matter what anyone said, and that they would send the product out for service. I asked to speak to a manager at this point to clarify the situation to which he said that the employee should have known better than to say something like that, and that I was out of luck. I was also able to speak to the general manager of the store, who basically insulted me. After explaining the situation to her, she basically said to me, "That employee that told you that information does not work for me, and I do not need to listen to what he says. This is my store and it is my word that matters, and we do what I say here." I then told her I was going to call Customer Relations, to which she replied "Go ahead and do that. That way they will call me, and I can tell them the truth about what is happening here." They ended up sending out my receiver for service, and at this point no one knows where it is.
The customer service in this store is truly unbelievable. This is not the first time there have been issues like this at the store, and I urge anyone considering making a purchase at a best buy to look at any other store. I have spent thousands of dollars at this store, and it is amazing the level of disrespect that is showed to the customers.

StephenH83 wrote:
I understand policy but I don't take well to verbal abuse by not only the general manager but also the geek squad employee and assistant manager.
You stated earlier that the Geek Squad Employee simply informed you that exchanging wasn't the policy regardless of what you were told before, then you asked to speak with a manager. Were you not telling the whole story before, or were you using hyperbole in your last post about "verbal abuse?"
I DO NOT work for Best Buy. I used to be a Geek Squad Agent for 2 years and this is why I am well versed on their policies and procedures, but I do not work for them anymore. My posts are my own opinions and do not represent any opinions of Best Buy. If you do not like my posts, and want to report me, you can do so by clicking this link and reporting me to the moderators.
---Nearly all virus infections are a result of a problem between chair and keyboard---

Please, help to find laptop in Best Buy stores

HP - 17.3" Pavilion Laptop - 4GB Memory - 500GB Hard Drive - Pewter
Model: g7-1338dx
i can't find where is available this model in ALBUQUERQUE NM,
is it possible without ordering?

Nyolls,
Im In alabama and we have received them in our store. Your store may be waiting to receive shipment from apple.
Yes, I am a Geek Squad Agent, however my opinions are my own.
"I don't get paid to press buttons, I get paid to know which buttons to press"
*Please mark your questions solved and click the star to give me kudos to show your thanks!*

When is the iPad Mini going to be available in Best Buy stores?

I live in the Boston area and it appears right now that the only place to get the Mini is through Apple's website for in-Apple Store pickup the next day. I have called a few BB's in the area and not only don't they have any, they have no clue when they are getting any. Any info wo uld be great. Thanks

Nyolls,
Im In alabama and we have received them in our store. Your store may be waiting to receive shipment from apple.
Yes, I am a Geek Squad Agent, however my opinions are my own.
"I don't get paid to press buttons, I get paid to know which buttons to press"
*Please mark your questions solved and click the star to give me kudos to show your thanks!*

Best Buy Willowbrook Store 214

I purchased a 13" Macbook Pro from this store on January 26, 2013. The explained to the best buy employee that I wanted the 2 year warranty with the accidental damage protection, as this is the plan we get with all of our laptops. He agreed and I checked out. Upon leaving, I noticed the employee charged me for the 3 year plan, so I immediately went back to him and told him. He apologized and refunded me the cost for the 3 year plan and added the 2 year plan, and I assumed it was the same plan with the accidental damage protection except 1 year less. I never had to use my warranty until yesterday, after my laptop accidentally fell and shattered the screen and bent the shell. I went to the Best Buy in Humble, as it is the closest. They were very friendly and helpful, but at the end, the computer system asked for a payment. He took a look at my receipt and saw the plan was only the protection plan and not that ADH plan. He saw I originally was charged for the 3 year ADH, but then only given 2 year protection. He spoke to his manager and they told me to go to the store I originally purchased my laptop at and because they believe it was an employee error, the store should fix my laptop under their store warranty and cover my costs.
I then left the store and called the willowbrook store, as it is a drive and I didn't want to waste time driving there. I spoke to Bethany whom I explained my situation to and she then placed me on a few brief holds. She then told me that because my warranty was expiring in a 10 days, there was nothing they could do except charge me to fix my laptop. I asked why they could not fix my laptop under the store's warranty. She told me they could, but the charges incurred would be charged to me. I asked to speak to a manager and she told me she already spoke to 2 managers and that is what they told her. I again requested to speak to a manager. I was transferred to Spencer. Upon explaining the situation again, he told me there was nothing they could do. He said it could not be proven that the employee made a mistake, all he could go by is the receipt which says I purchased the 3 year ADH plan and then returned it and got the 2 year protection plan. I asked him if he discussed the plan he wanted with a sales rep and then saw he got something more and went back and got it exchanged, would he not assume he was getting the same plan but just one year less? He said yes he would, but as what is given to him, he can only see what I purchased and that his employee did not make a mistake. He told me he could not even prorate a refund because my warranty was expiring soon. I told him I was not looking for a refund and I was only trying to get my laptop repaired as I was told by the other store, could be done here. He told me that I signed off on the warranty and had the terms and conditions emailed to me so there was nothing more possible. I told him I did sign the warranty, which was for the 3 year plan, but when exchanging it, nothing was explained, nor was I asked for another signature. He said yes but again, you were given the terms and conditions. He also asked me why I did not question the big price difference between the two plans with only a year difference. I told him I was never given the prices or information, I only asked for what I wanted and when charged for something more, I went back and got it fixed (or so I assumed). I also told him I do not know what the prices are so I am not going to question the costs. He then told me that was all, he was not going to fix my laptop for me and with it only being 10 days away from expiring, there was nothing he was willing to do for me.
I was really upset by his service, he did not do anything to make the customer happy. I asked if there was a supervisor above him I could speak to and he said no they do not exist. I assured him that there had to be a district or regional manager I could speak to, if not then there was corporate as well. He said no there was not, nor was there a phone number or contact information he could give me. He told me he would give me corporate's number, but they did not handle these issues. I took the number any way and told him I'd give it a shot. That number was only the main number to set up appointments or purchase by phone. I still tried to reach a supervisor. I was transferred to different departments and call centers, but I patiently waited. Each person did not understand what I was trying to do, I only wanted to speak to a supervisor about my experience and how little help I was offered for a mistake by an employee. Each time, the agent on the phone went through my information and told me what kind of warranty I had. The second to last person I spoke to, Janelle, told me she would transfer me with the case ID number of {removed per forum guidelines}. She told me I did have ADH plan. I asked to confirm if it was the 2 year plan. She said yes it is the 2 year plan with ADH and expires on 01/31/2015 because I am given a grace period. She then transferred me to someone who asked for all the information again and put me on hold while he read the notes. He did not do anything with the case number. He then came back on the line and told me I was transferred to the wrong department and he would transfer me accordingly. I waited on the line for 10 minutes until the system told me the call could not be completed and to hang up. That was a total of 45 minutes to an hour gone to waste. I then tried to call the geek squad number to try to get a supervisor through them. I told the agent what I was calling for who then looked up my information and told me what plan I had. I told him that many people have told me that, I just want to speak to a supervisor. He said he would transfer me. He place the phone down, but did not put it on hold as I could hear other people talking. He then picked up and said the supervisor would get my call in a few minutes. He put the phone back down and I could hear people talking still. Finally he transferred me to where the call just kept ringing with no answer. I held on the phone for 5 more minutes as I was desperate to get this handled. Finally, after no one would pick up the other end, I hung up.
I am very frustrated and tired of going through different routes to get someone to help me. I am very upset and disappointed with the quality of service I was provided by the store and via the call centers. I would appreciate it greatly if someone could help me in my situation and contact me.

Hi Tbpatel,
This sound like a terrible experience with us, and for that I truly am sorry. The Willowbrook store is correct that the damage to your MacBook is not covered unless your Geek Squad Protection (GSP) had Accidental Damage from Handling (ADH) coverage. Given these plans are underwritten by an insurance company we adhere strictly to the terms of the plan in question.
I do have to be honest with you that going by your description of this the repair of this MacBook will most likely be at cost to you. I would like to look into this further into this and would truly appreciate it if you could send me a private message with your phone number, and your GSP number. To send me a private message click on the link in my signature.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Will best buy carry Tales of Xillia 2 and the collector's edition?

Hello, I just learned that the new Tales of Xillia 2 coming to ps3 in august will also have a collector's edition. I know Best Buy carried the first game and am hoping to use my GCU on the collectors if you guys will carry and be taking preorders on this. Thanks!

Hey MuricanDavester,
We have no word on Tales of Xillia 2 at this time, but as we carried the original it does seem a good bet that we will have the sequel. As always, please keep an eye on www.BestBuy.com for any updates, and we will also try to post back here if we get any information for you.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Received Damaged Collectors' Edition item (damaged in-store by Best Buy staff)

Order Date: 03/19/2014
Product: South Park The Stick of Truth Grand Wizard Edition Windows
Order Total: $87.19
Dear Best Buy,
My name is Arthur. I am a frequent, loyal/long-time customer, and Best Buy Elite Member. I recently placed an online order for a Windows/PC game, “South Park Stick of Truth: Grand Wizard Edition (Collectors’ Edition).” The game has been sold out since its release, early this month, but I excitedly managed to order a copy online from your website and had high expectations/anticipation to be receiving a new/flawless copy, since this is a collectors’ edition.
After waiting about 1 week for its arrival, after I ordered, I received an e-mail notification that my item was ‘ready for pickup.’ I rushed over to Best Buy in Glendora, CA to pickup my item, but to my disappointment, when the Best Buy customer service employee had pulled out my item from under the counter cabinet, I noticed my item had been placed under heavy items at the store location, which resulted in the collectors' edition box of my item being heavily damaged. I brought up the matter to the attention of the customer service person that was assisting me. She offered to try to find a new item in stock to replace the box; unfortunately, she was unable to locate another new item. She said she was sorry and that 'there was nothing else she could do to help me, being the item was essentially “out of stock” everywhere at Best Buy.'
I hate to sound like a complainer, but I paid nearly $90.00 for a collectors’ edition product. For a 'collectors’ edition product', I would have loved to/expected to receive a ‘mint/brand new’ product (including the box) to keep for as long as I own it. However, this item, sadly, is very damaged and I’m highly disappointed that I spent so much money on what looks like a “used box, damaged item.” If I had known I was going to receive a damaged product by Best Buy, I would have purchased it on Ebay, Amazon, or somewhere else, with the assurance that I would be receiving a “new, mint condition” product.
If there is any possible way you can assist me to remedy this situation, I would greatly appreciate it. At this point, I just feel very disappointed, and a bit cheated. I have photos of the damaged box if you need to see substantiation. Not sure I will be ordering such items online from Best Buy again, after today.
Thank you,
Arthur.
Solved!
Go to Solution.

Dear Arthur,
I know the excitement and anticipation that builds leading up to picking up a new video game! I am sorry if this feeling had to switch to disappointment and frustration when you received your game damaged.
Normally stores only receive enough stock to fulfill the amount of collector’s edition preorders that customers placed for that store. This could explain the stores inability to replace it. The store associates should have been more careful with the products that were waiting for In-Store Pickup.
I would like to get some more information about your store visit via private message so I can reach out to them with this feedback. To check your private messages, click on the envelope in the upper right-hand corner while you are logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy has Zero iPhone4s but the AT&T store NEXT DOOR has 80 (with more arriving!)

Best Buy in Mount Laurel, NJ (1400 Nixon Drive) has ZERO iPhone 4s as of 6 PM on 6/28. Despite preordering on the 15th and I am still waiting with no word on when my phone will be in.
So I call the AT&T store that is located NEXT DOOR @ 1420 Nixon Drive. I mean it is literally right next door in the strip mall. I'm told that they received 80 phones today and are expecting a shipment of 60 to 80 MORE phones tomorrow. The rep told me that they will have extra phone for walk-ins, but it's going to be first come-first served, etc.
I mean, C'MON! It's like a bad joke.
I've heard the arguement "it's not us, it's Apple" from Best Buy, but I guess I'm not clear on why Best Buy seems to have no leverage to get their pre-orders expedited.
Heck, I don't understand why Best Buy can't, at minimum, get a straight answer from Apple about where/when Best Buy will be getting replenishment stock.
As a customer, I don't care who's "fault" it is - in my opinion, it's Best Buy's fault. Obviously, there's no universal shortage of iPhone 4s when the AT&T store is getting extras and Best Buy can't fullfill it's preorders from the 15th.
IMO, the problem is that Best Buy must have a pretty weak relationship with Apple to be treated this way. As a small business owner, if one of my suppliers was jerking me around like this, I'd sever the relationship. (Sure, I know this is more complex, but the principle is that Best Buy has a bunch of angry customers due to Apple's lack of support. That's a BAD business relationship, when your partners force you to lose crediblilty with customers).
I'll never pre-order from Best Buy again. But you can blame Apple for that ...

It simply amazes me that Best Buy continues to point fingers away from themselves. I understand the RS situation. They've never been what I'd consider an outlet for this type of situation. While sad, RS's ineptitude doesn't surprise me. Best Buy's does.
That tells me there are more fundamental problems with Best Buy. They either don't have a good relationship with their vendors (in this case, Apple). Or, they really don't have a handle on inventory and shipping basics. Maybe, as has been suggested, there's something amiss with employees taking the customer pre-orders and putting their family and friends in front of them. Still, this has happened at seemingly every Best Buy store. That tells me the problems with Best Buy are very widespread.
As I posted before, I just walked into an AT&T store yesterday and bought a 32GB iPhone 4, no reservations. Others have reported doing the same. AT&T probably has fewer stores than Best Buy. And, from what I can tell, have smaller iPhone stock than Best Buy. Yet, they handled it much better.
All pre-orders were filled first. Then, walk-ups were allowed to buy. No employees were allowed to buy them, under any circumstance, for anyone, until the customers were taken care of first. Simple concept. Apparently, too simple for Best Buy to understand.

Best Buy manager escorted me out of the store after refusing to price match

Let me start by saying that I have never been escorted out of ANY retail store or business. It was appalling and embarassing and I left so angry that I might never return to Best Buy again. The store in question is:
SAN RAFAEL CA (Store 1021)
700 Du Bois St
San Rafael, CA 94901-3905
Manager - Earl
The Story:
Yesterday, Fry's Electronics started an online/storewide sale on one of their LG LED HDTV's which I'm assuming was to clear out inventory. It was a great sale and I was hoping Best Buy would have one in stock because the nearest Fry's location was several cities away--while there were at least three or four Best Buy's on the way. And having used Best Buy's price matching system before, I was confident that everything would go well if I decided to drop by.
I walk in, immediately go to the TV department at the above mentioned Best Buy location and I asked one of the employee's to run the SKU number to see if he had one in stock. He had 1 left. I told him I'd take it and I also asked him if he would price match it to Fry's. He said no problem as long as I showed him the link or advertisement, step-by-step. So I took my phone out (also purchased at Best Buy...) and went through the Fry's website. All good.
He kept staring at his computer and after a while, said, "Sir... I can't give the TV away at that price ($349). It's too low--however, I can go down to $399 for you". I was a bit confused and eventually asked him why my price matching request all of a sudden became an auction or barter for pricing. He said something along the lines of "Well, it's case by case really, and under these circumstances and considering we only have one unit left, I cannot let it go for such a steep price cut". I was starting to get frustrated so instead of taking the conversation any further, I simply asked him if I could speak to his manager. He pointed towards the front of the store and told me to look for a guy named Earl. I actually asked him if he could just intercom the manager to come over to the TV department and he said "No, he's right in front over there".
So I walk over to the register area and of course, the manager is NOT there. So I asked one of the guys in front to grab Earl for me and a few minutes later he showed up. Now at this point, I wasn't looking to fight or argue with anyone. I know people who scream for the manager every time something trivial happens and I'm just not that type. I just wanted someone with authority to explain in better detail and I have never even talked to a Best Buy manager before. Earl came up to me and I introduced myself and shook his hand.
I started out by asking him about the Price Match policy and he immediately said "Yes, we price match but we don't do it for 1 day sales and stuff--you're the one talking about that TV right?" I explained that I had no idea whether or not that particular sale was for exactly a day but asked him why it mattered in the first place. I proceeded to tell him that it's not some kind of special "holiday" event and that it was probably just for clearing inventory purposes--which also explains why Best Buy only had ONE left.
He paused for a second and said "Well, you know even if that were true, we couldn't price match it because technically it's not a local retailer... it only applies to brick and mortar stores that are within 25 miles from our location here and I know for a fact that the nearest Fry's is farther than 25 miles from here". I was a bit stumped at his response but eventually asked him whether or not that part of the policy was referring to independent, local businesses in the area that also sold similar items--and not referring to MEGA RETAILERS like Fry's that has an online shopping and ordering system (because Best Buy had no problems price matching to Amazon or Newegg in my experience).
I actually said "You would give me the TV if Fry's was 24 miles away, but somehow won't if it turned out to be 26? Do you see how strange that sounds?" He said that if I wanted I should look it up on the map to verify for sure. I looked and indeed it was 34 miles away. While I was looking, I also noticed that there were 2 Best Buy locations that were closer and within that "25 mile radius". So I asked again "Sir, you're not making much sense. There's no reason why THOSE Best Buy locations would price match but you won't. I REALLY don't think that the 25 mile radius rule was made for this kind of scenario...not to mention that the sale that I found was on Fry's website...".
I could tell that he was getting frustrated at this point but seemed pretty stubborn. He asked me if I wanted a printed copy of their Price Matching guidelines. I said "Absolutely... go for it. I'd love to see what you're talking about". This guy took 3 steps towards the counter before turning around and said "You know what, I'm not going to do that for you--and as a matter of fact, I think it's time for you to leave". THIS made me furious--but I took a step back and asked him why? Sure, we were having a bit of an arguement over Price Matching but I wasn't yelling or screaming or causing any sort of public disturbance. There weren't even any customers nearby--the only people who might have overheard us was a few of the Geeksquad technicians since we were standing next to their booth.
I told him again, that I just wanted to know why he seemed so adamant about not price matching the TV set. He said that he tried explaining to me but that I wasn't "getting it" so it was time for me to leave. I said "You know what, all you keep doing is pulling excuses everytime I ask a question. What if I walked in here tonight and told you the sale was from Amazon or something? How is this different..?"
At this point he pointed to his employees as if they were security guards or something and they ESCORTED me out of the (removed per forum guidelines) store! Like I was a thief that just got caught stealing something! At this point I was mortified because now there WERE people who were looking and I had to do the walk of shame back to my car as if I were some second rate citizen.
As absolutely embarassing as that was--I still wanted to purchase the TV. So I called another store that was much farther away from me but I figured it would play into that 25 mile radius quib--not that it should matter:
EMERYVILLE CA (Store 499)
3700 Mandela Pkwy
Oakland, CA 94608-3566
Spoke to a very nice lady at their location and she checked to see if they had any in inventory. I was on hold for a while but she physically went around the store to see if they had one. Again, they had ONE. This time, it was an open-box unit. Because I didn't want to waste any more time, I immediately asked her if they would be willing to Price Match to Fry's. She said of course--and that so long as the sale was visible online and that I could show her, that would be no problem. She also said that if I decided to take advantage of Price Matching, I would not receive their open-box discount (the discounts don't "stack"). I said that's fine and asked her if she could do her best to hold it for me as I was on the way and slightly stuck in traffic.
She spoke to the TV department folks and they said they would hold it no problem til the end of the night (it was already 7pm when I called). She took my name and number and I told her I would be there in about an hour.
Lo and behold I arrive and the TV is gone. I couldn't track down the girl who spoke to me over the phone, and the TV department guy that I spoke to said he had no knowledge of them holding any sort of TV for anyone (he wasn't lying--he really didn't seem to know). Awesome.
Best Buy - 2 / Me - 0
Thanks for the most horrific retail experience ever, Best Buy. You win.

They do not match online prices for Fry's under their new policy. Hence it would only be if there was a Fry's within 25 miles of the said store
"The Details:
At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.com.
We match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchases.
If we lower our price during the return and exchange period, we will match our lower price, upon request.
Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.
Our Price Match Guarantee does not cover:
The online prices of retailers not listed.
Contract mobile phones sold by any online retailer.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Competitors' service prices, Best Buy For Business transactions and BestBuy.com Clearance & More and Marketplace items.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, deal of the day, daily deals, special hour sale event items, credit card offers, gift card offers, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving, whether offered by Best Buy or a competitor."
"What is considered a local retail competitor?
A local retail competitor for retail store purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) of your local Best Buy store. A local retail competitor for BestBuy.com purchases is a retail store authorized by a vendor to sell a new, factory-sealed product with a warranty and is located in the same market area (within a 25 mile radius) as either the billing address or the shipping address on record for the purchase."
http://www.bestbuy.com/m/e/promotion.jsp?id=pcmcat296900050018

Best brand of DVD-DL media to use?

My MacBook Pro has a model MATSHITA UJ-868 burner in it. When using Toast, I keep getting errors burning DL DVDs. I believe the problem may be the generic media I am using. What brand of DVD-DL media works best or successful with a MATSHITA UJ-868 burner?

Hello there,
I have yet to burn a coaster with the Imation brand. All of the family use them and pretty much all my customers too - Not one single failure so far ( 1000's of burns )
Regards.
Ian.
http://www.imation.com/en-us/Imation-Products/

Best Buy Damaged Tv

I recieved a Samsung 50 inch tv from my mother and father for christmas. The box was unopened and untouched until me and my husband moved into our new place in March. When we opened the box the tv screen was cracked under the styroform. No damage to the outside of the box, or inside but somehow it was cracked. When we took it to the bestbuy store in Simi Valley CA, they at first said no problem we will return it for you. Waited 20 minutes and then was told that no it had to be shipped to the manufacturer. Which was fine. Another 20 minutes later and they took 35$ from us for shipping and then we left the tv with them. 3 hours later they call up and say, oh no actually we can't ship the tv out its too big, and in fact you have to come pick it up TONIGHT BEFORE CLOSING. The actual nerve of them to say that is a complete joke. So we had to come back before closing and pick the tv up. The one that THEY delivered damage and now will do nothing about. The manufacturer wont do anything either because its cracked and it was delievered cracked. So now we are out 600$ and I feel terrible my parents spent that amount of money to be completely wasted. Someone please tell me how you can have damaged goods delievered and not be held responsible. The customer service at Bestbuy is appaling and my family and I will not be buying anything from there again.

Hello kklein23,
I can imagine little that would be more frustrating than receiving such a fabulous gift as a big, new TV only to find upon unpacking it that it was damaged. It is regrettable that your visit to the Simi Valley store did not result in the action you expected and, instead, added more aggravation to the situation. I apologize for your having to endure such an experience.
Our friends jxs2 and autotech796 are largely correct in their conclusions: our Return & Exchange Promise allows for the return of a product, defective or otherwise, only within 15 days of the date of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside of that time frame, Best Buy is unable to offer a return or exchange. With that said, I'd like to look into your particular situation in more depth, but will need more information to begin. Please watch for a private message from me with that request. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I look forward to working with you and I am grateful that you took the time to write to us with your concerns.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy is my Nightmare

I am going to preface this post by stating that I am an elite plus member. If I could take everything I ever purchased at best buy and trade it for a bucket of peanuts, I would. If that meant they would not get any of my money.
A month ago, I purchased a Samsung Steam Washer and Dryer. We had it scheduled to be installed and delivered on me and my girlfriend's off day. Awesome!!! We actually even moved in our move in date up, so we could have the washer and dryer delivered and installed. Yay!
Oh no, wait....some dumb best buy employee decided to cancel the order, and nobody ever even called us. There we are twiddling our thumbs waiting for a call to tell us that they are delivering our W&D I paid almost $1000 for! Nothing, crickets, silence. We called your wonderful customer service team in India to find out that, as I stated previously, our order was cancelled for no reason and we would have to take time off of work in order to be there for the rescheduled delivery on Friday. You put a bandaid on our severed limb by giving us a gift card. Awesome, no seriously, awesome, who would ever think, a gift card that is supposed to make something right would lead to more headache and turmoil.
Took said giftcard to best buy to buy my girlfriend a phone case, and myself one too! However the selection was so limited, I decided to not get one of the beautiful pink cases you offered. Girlfriend happy though, minor victory.
A few days later I discovered that roku now carried showtime. Hooray I thought, I can now use the remainder of my gift card and the paypal balance that has been sitting there for a while to get this majestic streaming device. In stock at my local store? Say no more, I was on my way. I get to the store, ask the nice security camera man standing at the frony where the roku players are. He kindly replies "in the back". After a brief hunt through the back of the store I finally find it. Go to one of your local terminals, add to my cart for store pickup, enter gift card number and code....click on checkout with paypal, and voila! ERROR ERROR ERROR!! Uable to go to the paypal page.
This has to be some mistake. I go to the front to speak with a manager to see if there is something he can do. I explain the situation and he tells me. "yeah lots of retailers use paypal now" Well no shat sherlock, I try to explain again and he just tells me to try a different computer.
A bit dramatic of a post, absolutely, I am just so livid and fed up with your company that I just refuse to do business there anymore. I cannot wait for the day that all shopping is done online so amazon can finally put your butt out of business.

Dear rmpagejr3,
Thank you so much for being an Elite Plus member and I’m sorry the poor experiences you have had recently have left you questioning your future business with us! I can understand why you would be upset after having an ideal situation for the initial delivery of your new Samsung washer/dryer set.
I am glad to hear that you were given a gift card for the confusion with your order cancellation. We try to offer as many choices for customers as possible, between our store and online assortment through BestBuy.com. We even carry stuff on BestBuy.com that is provided by our Marketplace vendors to expand your options when shopping on our site. It is definitely true, however, that there are many more cases for some phones than others.
I apologize that you weren’t offered further assistance when you were trying to order your Roku in store. Did you ever end up successfully placing an order for it? If not, I would be more than happy to help you get that so you can enjoy your Showtime shows! Also, I’ve never tried using PayPal in our stores, but I will inquire on whether or not this was an isolated issue for you.
I’m currently looking into why your order was cancelled and I will be following up with the store to ensure that we are properly communicating any changes being made in these situations! Were you able to get the order rescheduled and delivered without any further issues? Please let me know if anything is still unresolved as I am here to help!
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Carry DVD-RW media inside Best Buy stores.

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