Categorize and count each using Formula Workshop
Hi, I am trying to categorize all records like this
Formula name is called SLA
IF {F_TASKS.TA_STATUS}in["ACTIVE","ASSIGNED"]
AND {SLA_Task_Performance.TaskPerfSLAFixDate} > CurrentDateTime
THEN 'SAFE OPEN'
ELSE
IF {F_TASKS.TA_STATUS}in["ACTIVE","ASSIGNED"]
AND {SLA_Task_Performance.TaskPerfSLAFixDate} <= CurrentDateTime
THEN 'FAILED OPEN'
ELSE
IF {F_TASKS.TA_STATUS}IN["COMPLETE","HISTORY","CANCELLED"]
AND ({SLA_Task_Performance.TaskPerfFixDate} <=
{SLA_Task_Performance.TaskPerfSLAFixDate})
OR ISNULL({SLA_Task_Performance.TaskPerfFixDate})
THEN 'SAFE CLOSED'
ELSE
'FAILED CLOSED'
After putting SLA to crosstab header, counts for each categories are shown depending on what category it is. However, I only want to show SAFE CLOSED.
I did try to use specified SAFE CLOSED from the grouping option and disregard others, to get its percentage. However it doesn't get the exact percentage of only SAFE CLOSED. as it only gets the 100%.
Can anyone help me to get the exact percentage of only SAFE CLOSED?
Many Thanks
Hi Abilash,
Please check the screenshot below.
this shows when I remove the FAILED CLOSED,SAFE OPEN and FAILED OPEN in the grouping.
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