CC keeps showing INSTALL instead of UPDATE - Mac

I need to know why Creative Suite CC Adobe Download Manager says 'install' for apps that are already installed instead of 'update'.
I have all the programs I need installed in my Adobe CC folder and have been using them for a couple of weeks. But the CC Manager says to 'install' instead of 'update'. I have searched forums for ages and not found an answer. Does anyone know? Thank you.
(I have tried waiting over an hour on Live Chat but constantly get 'your estimated wait time is 2 minutes and 19 seconds or longer.)

I ended up clicking the INSTALL on each and they re-installed. Have no idea why. But they are now all up-to-date.

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    You are now chatting with 'Fazal'
    Fazal: Hello! Welcome to Adobe Customer Service.
    Fazal: Hi Jaco.
    jaco: hi
    Fazal: Could you please elaborate the issue?
    jaco: accc (adobe creative cloud console) wanted to update today - once it updated most of my CC2014 apps showed an INSTALL button instead of an UPDATE button next to them
    jaco: which means I won't be able to update until I press the INSTALL button - which re-downloads and re-installs all those apps
    Fazal: Just to confirm may I know if you are unable to locate the Update button next to the applications ?
    jaco: I should have downloaded my Installs and installed manually as I did with CC2013/CC01 - because now I have to download 8GB+ of data
    jaco: what do you mean not locate - it is not a messy room
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    jaco: the button said INSTALL when CC2014 became available and after I installed the softw. it showed UPDATE if an update was available or up to date with a green arrow
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    Fazal: I am sorry Jaco, I request you to please contact us via Phone support.
    Fazal: I will provide the phone number to contact our technical team.
    jaco: Thanks
    Fazal: You're welcome.
    Fazal: Here is the Phone support number in Australia : XXXXXXXXX
    jaco: thanks Fazal
    Fazal: You're welcome.
    Fazal: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    This chat session has ended.
    Thank you for contacting Adobe.

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