CCX9 - webchat Service - Unavaiable

Hi All,
I´m doing a test with CCX version 9 and trying to use webchat feature on that but when I try to logon onto chat session I´m getting back a message saying "Service Unavaiable. Try logging in again".
I been reading on some documentation Cisco Social Miner is required but I´m not sure if this is the reason for that error message. I´m acctually don´t the cisco social miner deployed.
Could someone assist on this ?
p.s. :  screen capture is attached

You cannot just query the URL. Because it is proxied, the system does not provide you the correct one:
'http://pkg.oracle.com/solaris/support/solaris/file/1/b6968d77cb4a7d135900755e694be78974d6a88d'
It should be https://pkg.oracle.com/solaris/support/solaris/file/1/b6968d77cb4a7d13see5900755e694be78974d6a88d
(it should work assuming you have configured your browser with the certificates to access the web site - for more details, see Solaris 11 Express and Solaris 11 Support Repositories Explained (Doc ID 1021281.1))
With the correct URL, I'm able to access the file.
Can you share the output of
svcprop -p config/http_proxy system-repository
svcprop -p config/https_proxy system-repository

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    I have no problem with item :P15_EV_LCL this is having a value my probem here is i am using java script to display the value in different color based on the condtion case
    eg:
    select
    case
    TRUNC((
    ( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
    ),2)
    = :P15_EV_LCL
    then
    span style="background-color:lightgreen"
    || TRUNC((
    ( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
    ),2) || '%' || /span
    else
    span style="background-color:yellow"
    || TRUNC(
    ( (NVL(Z."AEWP",0) - NVL(Z."BEWP_Final",0) ) / DECODE(Z."BEWP_Final",0,NULL,Z."BEWP_Final") ) * 100
    ),2) || '%' || /span
    end "Effort"
    from actuals Z
    If i dont use this <Span style="Background-color:color"> i am able to generate data in excel sheet if i use this color coding i am not able to get data in spread sheet.
    Please suggest
    Thanks
    Sudhir
    Edited by: Sudhir_N on Mar 23, 2009 10:00 PM

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