CD doesn't appear on desktop, can't eject from drive

Hi All,
I just got my new iMac today, love it! But when I inserted a CD into the drive, it won't appear on the desktop, and I can't eject it. I've tried these things:
-Restarting
-Restarting after pulling the power plug for 20 seconds
-Restart while holding down the mouse button
-Restart while pressing down the command-option-F-O keys
-Opening Disk Utility and selecting File > Eject (it's dimmed)
These are suggestions I found from other Discussion posts. Do you have any other suggestions? The last suggestion I read was to take it to the Apple store, I hope I don't have to do that.
From the number of posts I've seen on this problem, it seems to be common!
Thanks,
Lizzy

Restaart your Mac while holding down the trackpad or an the button on an external mouse

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CD doesn't appear on desktop, can't eject from drive

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