Change Mifi Data Plan

After moving to a rural area in Iowa, I purchased a Verizon mifi in August 2010. The store employees, as well as the manager I confirmed this with, said the 3g mifi I was purchasing will be compatible with the soon to be offered 4g service. This turned out to be false information and I am now stuck in my 2 year contract. Now I am trying to change my plan and unable because "I need to upgrade my device" in order to use any other plan. Therefore I am stuck. I need to change my plan. Will someone please let me know how?

As a VZW customer, you can change your calling plan at any time (even if you're changing from a Mifi device to basic or smartphone). What plan did you want to change to?

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I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the ch

I changed my data plan from 6g to 8g while my daughter who attends college outside of the US at Toronto Canada (and we have on a international calling and international data plan) was on spring break at her grandparents house here in the US. I made the change online since I had been waiting on the phone for over 10 minutes for a customer service rep to come available. Well when I made the change online since that seems to be the thing that Verizon wants it's customers to do and I didn't see all the different plans available and just did the upgrade to 8g. Next bill had over $900 in roaming charges on her phone line. I called the 1-800 number and waiting for a service rep and after 20 minutes of waiting and being put on hold was told it was the customers mistake and there was nothing they could do.Thanks for nothing. I called back after thinking about it and wondered why changing a data plan for the phones in the US would change a international call plan. Waiting over 10 minutes again between waiting for a service rep and hold for one to answer the call. Gave her all the information about it and she said she would call back. Well, 4 days later over the weekend she had nevered called back. So on the phone again for the third time and after 20 plus minutes again was told that when I did it online I click the plan that didn't include international call only the data plan. Explained that I never saw the difference in the plan packages so put on hold again and was told that they could credit $100 to my bill. Wow, thanks alot !!! We have been Verizon customers for probably atleast 12 years and this is how you treat your long term customers?

Verizon Wireless Customer Support wrote:
AHARDY454,
We definitely want to review options on what has happened. We are now connection, so you can hover over my username and send me a Direct Meesage so we can review your account information. We look forward to reviewing.
Thank you,
TonyG_VZW
Follow us on Twitter @VZWSupport
TonyG_VZW they can't exactly hover over your username unless you actually link it in your post. The generic username for all the reps just doesn't fly.

How can I change my data plan and backdate to beginning of this billing cycle

How can I change my data plan and backdate to beginning of this billing cycle

That's a great question GregTho! If you change your plan online, you can select the option to backdate, future date or on demand, (meaning, today). Please let us know if this works.
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

I changed my data plan yesterday. I should have set it to change at the new month which is tomorrow. can i fix this?

I changed my data plan yesterday. I should have set it to change at the new month which is tomorrow. can i fix this?

I don't know if they'll be able to change it or not, but it's worth calling Customer Service ASAP (since you indicate your billing cycle starts tomorrow, so that would be midnight tonight) and asking.
Customer Service
Dial *611 from a cell phone
(800) 922-0204
Monday - Sunday 6 am - 11 pm

Unlimited MiFi Data Plan not "compatible" with 4G MiFi

I currently have a family plan that includes 2 Droid X’s, 2 non data cell phones and a 3g MiFi Card.
I pay $30 for each Droid data plans and $53 for my unlimited data MiFi plan. I recently decided to try and cut
my Verizon plan payments down to a reasonable amount. I decided to give up one of the Droid X phones that I was
using and switch back to a non-data cell phone. I can't see why I should pay for a $30 Droid data plan and $50 for MiFi.
I wanted to upgrade to 4G MiFi and use it with my IPod Touch and laptop. To save $30, but when I went to
upgrade the MiFi, I was told my unlimited data plan would not work with the 4G MiFi plan and if I wanted to upgrade,
I would have to change to the 5G or 10G plan.
I have had the unlimited data plan since 2006. I started out with the V640 Express card then in 2008 upgraded to
the Verizon USB760 EVDO Rev A modem and in 2010 the MiFi 2200. Nothing has ever been said about my unlimited
plan until this upgrade.
The nice Verizon rep told me that the unlimited data plan is not “compatible” with the 4G data plan.
Is that their way of saying “we are really trying to force you out of your grandfathered unlimited data plan”?
I have been so happy with Verizon all these years. But, if the only way I can have unlimited data with Verizon is
to stay with 3G, should I maybe start looking into the Sprint unlimited data plan?

I'm having the same problems. Sounds like they want more money to me. I started out with the usb thing several years ago.
Data is data. They should have to accept our plans.

Be careful if you change your Data Plan mid month to save money.

I have been contacted two times now by phone by Verizon representatives that were overwhelmingly concerned about the amount of money I was spending on my monthly cell phone bill. Their solution, both times, was for me to switch to a different data plan for the month if I see that I am going to run over my allowance. For the past few months, I had switched my account to the 6 GB plan because I knew that there was a potential for me to run over because of some work that I was doing. On the 14th of February I looked at my usage and we had only used 2 GB of data for the month and only had 6 days left in my cycle so I decided to switch back to the 4 GB plan to save money. Remember, this methodology was recommended by Verizon themselves to save money.
Lets do some math. I have used ~2 GB of data on a 6 GB plan. I switched back to the 4 GB plan with only 6 days left in my cycle. Anyone with any math skills at all would see that I should have ~2 GB of data to use. This is not the case with Verizon. AFTER SWITCHING, I was informed that I only had 0.9 GB of data left because they had prorated my data plan. It is pertinent to mention at this point that you can only switch one time in a month. Guess what? I ran over. Now it is going to cost me more than it would have because I followed their suggestion. The worst part is, I will be paying more for the 4 GB plan (with the overrun) than I would have had I left it at the 6 GB plan and for the cycle I will only have used ~ 3 GB of data. Somehow it almost seems illegal to sell someone 4 GB of data and charge them an overage fee for using 3 GB.
I called Verizon about this and was very politely told, "So what? and is there anything else I can help you with?" If this isn't a rouse to make money, there has never been one.
If a Verizon rep reads this and would like to assist, I would be grateful, but I doubt anyone even cares. Hank Williams said it best, "I was gettin' s******, but I wasn't gettin' kissed."
Benny

BigRedGonzo wrote:
It asked if I wanted to make the change retroactive to the beginning of the cycle. I told it I did. What since would it make to not do so?
Not sure. The only thing I can think of is if you changed it after the billing cycle closed on the time period where you had the overages.

I changed my data plan but AT$T Billing doesn't reflect c price

I had to upgrade data plan from 3gb to 10gb. Plan changed on the AT&T mobile App. Last month I made this change.
Now they show and are billing at the previous amount. How do you get AT&T to see the mistake and reduce the bill?

Your line fees went down from $25 to $15 a month. Your data plan went up from $40 to $100. If you have 6 lines or more you make out well.
I'm not sure what other change you expected.

MiFi Data Plan bill

I just purchased a Verizon WiFi device on 7/27/11 for $108.30 and signed up for a 5G plan that I was told would be $50/mo.
So, I was surprised to get a bill yesterday for $101.82 which included $64.52 for monthly service (which I assume is the $50/mo plus taxes) and $37.13 for other charges with a vague description.
Can anyone explain this to me? I will only be using this device a few times a month and there is no way that it's worth $100/mo to me so I want to get on top of this right away. Thanks for the help-

Verizon, like most other utilities, bills one month in advance. This means that your first bill will include a pro-rated charge for the portion of your current billing cycle the device was active, a full charge for the following month, taxes and fees for those charges, as well as any activation fees you may have been charged.
Next month, your bill should be just $50 + taxes/fees.

I have a mifi 2200 that runs 3g. My data plan is unlimited. I've had the plan for years. The problem is my device is damaged and wont charge correctly. I wanted to just outright buy a newer device to replace it with but verizon tells me I cant do that bec

g

If you purchase any of the 4G LTE capable mobile broadband device (USB modem, mifi, Jetpack, etc), you will be forced to change your data plan to a tiered data plan. The unlimited mobile broadband data was not allowed to be grandfathered in when activating a 4G LTE device. If you really want to keep that plan for the time being, you have to purchase another Mifi2200 from a third party site/seller.

Changing To New AT&T Data Plan, Breaks Voice Mail

Sorry, but I'm posting this in several iPhone Hardware Discussions, since I think it applies to all versions of iPhones.
I'm also sorry if this has been posted before, but I'm not looking for help or answers, I'm providing them.
I have been on the $30 per month unlimited data plan with AT&T. Today I decided to change to one of the lower cost, lower monthly data rate plans. I called up AT&T and they made the change.
What I didn't realize is that making this change broke my voice mail. Well, more specifically, it broke the voice mail on all 5 phones in our Family Plan.
By breaking voice mail I mean that people can no longer leave you voice mail messages. If they call you, they will get the standard message that this person does not have a voice mail box and you cannot leave them a message.
Unfortunately, you don't realize it's broke. Since no one can leave you a voice mail, you don't get any voice mail notifications. AT&T doesn't send you a message stating that they just broke your voice mail. Your voice mail is broke and you don't know it.
It was my wife who figured it out. She had several missed call notifications, but no voice mail notifications, which seemed odd. When she clicked on the voice mail icon, she was prompted to Set Up Your Voice Mail. There was no list of her existing voice mail messages. Just a button to click to start the set up process. Which she did. She was asked to enter her PIN and record an outgoing message, even though she had done this the first time she set up her voice mail. She entered both her PIN and outgoing prompt. But when she clicked Save she got an error message stating that she could not set up voice mail. Her voice mail needed to be set up, but it wouldn't let her. There was no suggestion in the prompt telling her what to do or why it was suddenly broken.
So, I called AT&T. The person I spoke said I needed to power down the phone, which I did. After powering the phone back up, voice mail was still broke. I was then transferred to AT&T tech support. That person told me power down the phone. Which I did, but with some skepticism. After powering the phone back up I was told to go back into voice mail, which was still asking me to set up my voice mail. I followed the prompts and entered my PIN and recorded my greeting. This time it worked. Not only did I get voice working again, but I could see all the old voice mails I had. Unfortunately, I cannot get any voice mail messages during the several hours it was broken because none could be recorded.
Technical support person did fix the problem. However, I had to contact all family members and we had to go through this same procedure (power off, wait, power on, re-enter a new PIN and greeting) for each and every phone. This took somewhere close to an hour of my time.
The AT&T technical support person explained to me that since I changed my data plan (from unlimited to 200 MB) new "configuration" data needed to be sent to the phone. To get this data to your phone, you have to turn the phone off so they can send the data. Then you have to renter all your voice mail data.
Incredible.
So, as I said, I'm not looking for help or answers. But I thought posting what I went through might be helpful to anyone else who might change their data plan.
Changing data plans = Broken voice mail .... Which requires a long phone call to technical support and reentering your voice mail data.
Sheesh.

I've been a cell phone user since the early days of analog cellular. Back in the days of brick phones, of which I was a user.
I've been a customer of of Cellular One, Ameritech, Verizon, T Mobile, Cingular and AT&T.
I've never experienced loosing my voice mail as I did today.
I considered my voice mail broken since I could not access my visual voice mail on my phone, I could not reset my voice mail on my phone (following the prompts on my phone) and no one could leave me a voice mail message if they called me. I called AT&T customer support and they could not get my voice mail working. I'm not sure what more could be broken, but I would classify my voice mail as broken.
You may find it acceptable to have your voice mail broken (or perhaps cut off) if you change your data plan, but I don't think that's acceptable.
I don't see how I made a major change to my account. I didn't make any changes to the types of data I can send or receive. The only change I made was to opt for a lower cost plan that delivers all the same data. That change resulted in all 5 members of my family plan to loose their voice mail.
You may be correct that all this needed was for it to be reset. But, I can't reset it. The customer service person could not reset it. It took the tech support person to be able to reset it. All of which was about an hour on the phone.
I don't think this experience should be typical. Maybe it isn't. Maybe for some strange reason, in my circumstance something more went wrong. But, that's not what AT&T told me. They told me what I experienced is typical.
So, I thought I would post this for people that might experience this issue, or think about changing their data plan so that they would know what to do.
But, perhaps I was wrong in using this Discussion site to post what I thought might be helpful.
I'm sorry. I will (as I told a previous poster) delete this post. As soon I as I figure out how.

Where can I find the option to backdate my data plan change online?

I am trying to backdate my data plan change, as suggested by an email from Verizon to avoid overage charges. My billing cycle ends in a few days. I went through the online process of changing the data plan, up to the point before clicking on "confirm", and I still don't see the option to backdate it. Where is it?

There should have been a screen that asked when you wanted to apply the change, and it would have given you three options - Right now (it may have said immediately) with a warning about pro-rated charges, backdate to the beginning of the current cycle, or start with the next billing cycle.
When I went in and upped my data to the next tier, I got this screen - what do you see on the confirmation screen?

Y is my data plan changed we did not change it

You DO realize this is only a customer to customer forum, and not an att customer request forum, right?You have to contact ATT to adress that.. all we can do is steal your personal inforation ad talk. (ie, don't post personal info in here.. ever.)

I never changed my data plan we had the 30 g data plan for the price of a 15 g plan and now it's saying we only have 10 and it keeps going over I need this rememdied. Like yesterday if there are any questions please feel free to contact me via text email or phone call my number is 313-354-5938 we are still paying the same amount and would like our data back

Macbook using up data plan

Ever since getting a Macbook Pro, I have been using up over 13GB of my Verizon MIFI data plan. I was at 6 or 7 GB before with my PC. What gives?

There's no easy way to monitor bandwidth usage per process using built-in tools. The third-party utilities Rubbernet and Little Snitch are supposed to do it, though I can't vouch for either. Both were available as free trials, the last time I checked. I suggest you uninstall whichever you use when the question has been answered.

What is the best data plan overall. I can't decide how many GB of data to get...

I can't decide how many GB of data to get...

You can change the data plan on a monthly basis. So as a start, choose one of the smaller amounts, use it for a month or two. Then look at your account and see how much data you are using on a regular basis. If you use a lot of data and need a bigger plan, choose that for next month. However, if you use less data, move to a smaller plan. I did this, and since I'm on WiFi most of the time at home and at work, I migrated to the smallest 3G data plan.

Unhappy with expensive data plans, considering dropping service

I must say that after being a long time customer for almost 8 years, I am sadly considering leaving verizon wls over the incredibly expensive data plans. I have a 3 yr old phone that I had been eligible to upgrade for 2 years (I dont buy 2yr agreements b/c they are ripoffs), but when I look at anything better than a basic phone, suddenly I have to change my unlimited VPAK package, for one that I have already been told (with my usage) will cost me $29/month. The $10 data package doesnt allow enough usage, and the $29 plan is frankly SHOCKING and OUTRAGEOUS!
I am not even going to consider getting an "advanced phone", even though I use to try to get a "better than average" mobile web capable phone, simply because of your outrageous monthly price.
I am not willing to pay $100/month for a line of service that I use less than 400 minutes a month, but mostly use it for txt messaging, mobile web, vcast, and mobile to mobile.
Hope Verizon realizes its mistake soon and corrects it with more sensible, and AFFORDABLE plans. Thanks.. jacob.

I wasnt asking to upgrade to a "smart phone". I was asking to upgrade my MID LEVEL PHONE to another MIDLEVEL PHONE, which by verizon's own choosing, they have labeled "3G phones". I wont buy a smartphone because of the ridiculous $30/month rates! I have been eligible for over 2 years to upgrade, but refused to replace my phone because I was being forced to change my data plan!
My $15 VCAST data plan is an UNLIMITED plan, and even the customer service reps I have talked to in the Verizon stores have told me "no wonder you dont want to change your plan, if I had your data plan, I wouldnt want to either!" I use more than the 25mb limit of the new $10 plan, and there is no way in heck I am paying $30 for "unlimited" when I already got it for $15!
I am not only going to continue my FCC complaint until I get satisfaction, I have also started writing my congressmen to see what laws need to be changed to stop this gouging of customers with these high $ per MB rates. To say that I am upset with Verizon, and the wireless industry as a whole, is not a understatement!
Furthermore, why should my parents, who prefer the abilities of the 3G phones, but who never use mobile web, but have the text/pix message bundles, have to pay $9.95 more a month for internet that they will never use? That is a decision by Verizon to make money, and hurt customers who will never use the internet!
Please dont take me as not wanting companies to make money. I am very pro-business, but I am also very PRO-BUSINESS RESPONSIBILITY TO CUSTOMERS TO NOT GOUGE THEM! Especially in Wireless service where there is limited competition, and in my area, NO reliable service competiton. Verizon is really the only option I have where I live, and as far as I am concerned, is a monoply. Which means it deserves stronger government oversight!

Change Mifi Data Plan

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