Y is my data plan changed we did not change it

You DO realize this is only a customer to customer forum, and not an att customer request forum, right?You have to contact ATT to adress that.. all we can do is steal your personal inforation ad talk. (ie, don't post personal info in here.. ever.)

I never changed my data plan we had the 30 g data plan for the price of a 15 g plan and now it's saying we only have 10 and it keeps going over I need this rememdied. Like yesterday if there are any questions please feel free to contact me via text email or phone call my number is 313-354-5938 we are still paying the same amount and would like our data back

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Where can I find the option to backdate my data plan change online?

I am trying to backdate my data plan change, as suggested by an email from Verizon to avoid overage charges. My billing cycle ends in a few days. I went through the online process of changing the data plan, up to the point before clicking on "confirm", and I still don't see the option to backdate it. Where is it?

There should have been a screen that asked when you wanted to apply the change, and it would have given you three options - Right now (it may have said immediately) with a warning about pro-rated charges, backdate to the beginning of the current cycle, or start with the next billing cycle.
When I went in and upped my data to the next tier, I got this screen - what do you see on the confirmation screen?

I've lost my iPhone5 like 40 hours ago. I already turned the Lost mode on with Find my iphone app. But my phone has no data plan so it could not connect to the internet at all. I reported to the police, too. What else can I do? Can anybody advise?

I've lost my iPhone5 like 40 hours ago. I already turned the Lost mode on with Find my iphone app. But my phone has no data plan so it could not connect to the internet at all. I reported to the police, too. What else can I do? Can anybody advise?

No...see the link I posted:
If you did not enable Find My iPhone on your missing device
If you did not enable Find My iPhone before it was lost or stolen, you can't use it to locate or protect your device, but you can still follow these steps:
Change your iCloud password to ensure that no one else can use your device to delete or make changes to your iCloud data.
Report your lost or stolen device to local law enforcement and your wireless carrier. Apple doesn't track or flag lost or stolen products, but you can use My Support Profile (supportprofile.apple.com) to find a list of serial numbers for products that you've purchased or registered with your Apple ID.

I paid for the monthly plan but I did not receive the serial number to register the software.

I paid for the monthly plan but I did not receive the serial number to register the software.

there is no serial number used with a cc subscription. you use your adobe id.
go here, Adobe: Creative, marketing, and document management solutions
sign in with the same adobe id used to subscribe. start the download of one of your programs.
that will install the cc desktop app which is used to manage your cc apps,

Will data plan change

Hi all !!..i have both a black berry bold and an iphone 4 which im currently using.i want to switch and use my blackberry for a while but im alittle concern
if my data plan will change after i switch phones?

Technically it will change but price wise is the same. Be aware that the voicemail is different on the iPhone so switching you will lose any voicemail, both ways I believe. If yo have unlimited data now, you won't lose it if you switch between the iPhone and the BB.,

Data Plan Change

My husband is thinking of getting an Iphone and will have to get the data package, if he does not like the phone and wants to go back to his old phone can we cancel the data package and hook up his old phone again?

Correction: You'll still have the restocking fee. The 3 days you're referring to is the activation fee on a new line of service, which is totally separate and not really applicable to this situation.

Cellular Data Plan, email address does not accept .mobi

I signed up for a data plan on my IPad and I am forced to use an old email address that ends in .net. in order to sign up. The signup process for a Cellular Data plan will not accept an email address that ends in .mobi. The error that appears is "Email address must be valid." The email is valid, but the IPad will not accept it.
So the question is how do we get Apple to change the log in process to allow for valid email addresses ending in .mobi (or other new types that may be out there)? This has been a problem since my first IPad with OS 4.
I have spoken with Apple support, my impression is that they listened, but it won't go anywhere.
thanks,
mike

Thanks for the replies, I just had the same problem yesterday and it was a misspelled e-mail address, BUT, it did take me three calls to AT&T and more than two and a half hours. The first person didn't even know what I was talking about and gave me a number for iPad support which turned out to be Apple's, so... no help. The second person told me they were there only to solve iPhone problems until I read her your posts, then she tried and tried until the call was cut off (this is AT&T after all). But the third person finally understood, even though it took her almost an hour to get to their iPad support department (she told me it was busy all the time) not before trying with their "technical department" also. I just can't believe that Apple sells millions of these things and AT&T can't supply a direct phone number for this department, or doesn't even train their personnel.

HT201299 I have a data plan, still I'm not able to rent a film with it, it tells me that I got to do it over a wifi connection, what is the purpose to have data plan it you can't use it?

I already enabled data plan to be used with iTunes, but it still tells me that it can only be used on a wifi connection

All iOS devices have a limit on the size of files they can download over cellular: 50 megs. Anything larger must be done over WiFi. This does not prevent you from using your cellar service for many other things (email, streaming music, downloading smaller files, web browsing) so, it's hardly useless.

8820 used to work in France with data plan and in China not working!

Hi,
I have a data plan associated with my new 8820 in China (China Mobile) and I am using a SIM card that used to be working just fine with my old 8700! I used the 8820 in France during a couple of weeks and it was working fine but when moved to China I am unable to use it! My provider can not explain why except that I have a buy a new one! I am wondering if it is because the SW ver supported by my provider is not the one I have installed in my 8820 or is it FW issue and this case how to solve it or jsut give up and buy another 87K? Please help I do not what to do!
Thanks.

See http://www.caminova.net/en/support/snow_leopard_err.aspx
There are a couple of DjVu applications out there that might be useful for viewing the documents outside of the browser. I have something called DjView on my iMac, and there's another named MacDjView listed at MacUpdate. (I haven't messed with DjVu in over a year, and I'm foggy here.)

HT6162 Hi i tride to up date my phone and did not work can i get some help to try again please and thank you, Debra Walker

Hi I tride to up dat my phone did not work.

Hello Litlemelt,
Thank you for the details of the issue you are experiencing when trying to update your iPhone. I recommend reviewing the following article:
Resolve iOS update and restore errors in iTunes
http://support.apple.com/kb/ts1275
Thank you for using Apple Support Communities.
Best,
Sheila M.

Data Plan on iPad 3 Not Working

I have a Data Plan but don't know how it works, or why I can't make it work on latest, updated ipad 3. Yesterday Verizon stopped working on my iPad. I also have ATT200, and have had it for years, but it also stopped working. Getting Verizon help always starts with my phone number, but I don't have a Verizon phone, so I'm locked out of help. Is there any english speaker in the world who can help me? The people in the stores are flummoxed.

For the ipdad I would just visit an Apple Store if you have one near you.
http://www.apple.com/support
There is a help forum there that may have a solution as well.
I am not familiar with the other device. Sorry.
Good Luck

Why do i have a family plan when i did not sign up for a family plan i feel like what ever walmart employee helped me should have showrd more concern and information to show me of and espically explained nmy plan

Mad customer

You would have to be more specific. You though you were getting only one phone and you somehow have MORE than one phone???? If you only have one phone, you are not on a Family plan. You may be on the More Everything plan, but you can only have one phone and still be on the More Everything plan. You do not have to have multiple phones to be on the More Everything plan. It all depends on how you want to use the phone.
Yes, Verizon has single line plans, but they do not have all of the same features as the More Everything plan. Single line plans are not the best solution for all customers who only want one phone.

Was not informed of new policy when signing up for service and charged for services I did not knowingly agree to.

I’m writing to contest a $29.99 monthly charge, which is contracted for 24 months amounting to $720 in total. The charge is for a data plan which I did not knowingly agree to, and verizon is unwilling to remove from the account even though the phone on the line does NOT use data.
The backstory of the issue:
On September 19, 2014 I waited in line at an Apple store to purchase a new iPhone on launch day. I opened a new basic line of service for $9.99 a month on my account so I could purchase a discounted phone from Verizon. When purchasing the phone, the representative explained that he was going to have to put a basic data package on the line for $15 a month, but that it would be removed once I transferred the phone to an existing line on the account. After the purchase was complete, we transferred the phone to an exisitng line, and the represented confirmed that the data package would not be charged to my account and therefore I would only have to pay $9.99 a month for the basic line of service for two years. A couple weeks pass and I receive my bill, I notice that the data plan is still listed on my account and has also increased to $29.99 a month! I call Verizon to see what is going on, they tell me that they have just implemented a new policy that states if I purchased a smart phone on a basic account and then transfer the phone to a differnt line that I will have to pay $29.99 a month for data even if the new phone that is currently on the line does not use data! I told them I was not informed of this, and was actually told the complete opposite when signing up for service. They refuse to remove the data package, and will not let me cancel the account without charging me $350. The representative on the phone said that the representative in the store was a sales person and most likely did not have the training to inform them of the new policy change, and that they could not honor what he told me.
I should be able to rely on and trust what a Verizon wireless representative is telling me, I was not aware of the new policy and did not knowingly agree to this policy. And in that case, I would like to point out that I have been a loyal Verizon customer for over 15 years humbly request that you clear this $29.99 monthly charge from my account as a gesture of good faith.
I have spent over 7 hours on the phone with verizon trying to get this resolved to no avail. I have also filed a complaint with the attorney generals office, and plan to persue this until it is fully resolved.

Customer Agreement | Verizon Wireless
This agreement and the documents it incorporates form the entire agreement between us. You can't rely on any other documents, or on what's said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement.
They gotcha! And that policy change was listed here and other places on the net.
Its either pay that or the early termination fees.
Verizon will not grant you a mistake forgiveness clause.
If they do it for you they would have to do it for everyone.
Good Luck

AT&T Changed My Plan without my consent, took away my Unlimited Data Plan and 7500 rollover min

I have been a loyal customer since 2007. I have had AT&T's unlimited data plan on my iPhones since 2007. Well that all changed in May of 2013, unbeknownst to me! In May, AT&T took away my FamilyTalk Nation 1400 with Rollover minutes plan and arbitrarily enrolled my family in their 10GB shared data plan. We were not notified and we were not asked if we approved the change. We had about 7,500 banked rollover minutes. My phone is 1 of 4 on the family account. I had the original iphone in 2007 and have been with AT&T ever since because of the awesome $30 a month grandfathered unlimited data plan. To save money on minutes and texting, I moved my phone over to my family's shared plan about 2 years ago. I was able to keep my $30 a month unlimited data. Well in May, AT&T changed our plans and we didn't know. Had I been monitoring the bill, I would have likely caught this change. However, my parents were the ones paying the bill, and I would just send them my share every month. I received some weird text messages in the last few weeks saying I was getting close to my data limit. Hmmm, data limit? But I have unlimited data? That's when I went online, checked the bill, and saw what happened. I called AT&T, asked why the plan was changed. They claimed my sister made the change....I spoke to my family, including my sister, and no one had authorized the change. And since the monthly bill only increased by about $30 a month, my parents didnt bat an eyelash or ask questions when the plan changed. But we had a GREAT plan that was right for us, 7500 banked rollover minutes, and unlimited data for me. All that was taken away. AT&T says that since we didn't speak up within 90 days of the change, they cannot change it back. This is RIDICULOUS AT&T and I cannot believe this is how you treat loyal customers. Now we have an unlimited talk and text plan (which we don't need at all... we don't use that many phone minutes or texts... that's why we had banked 7500 rollover minutes you genuises!!) and a data plan with a cap at 10GB when before, I had UNLIMITED data. I am extremely mad that this happened. My family feels like we were slapped in the face. We want our old plan back. We want what we had on May 1 2013: our FamilyTalk Nation 1400 Rollover plan with our 7500 banked rollover minutes that we are entitled to, and my unlimited data plan for $30... because it was taken from us without our consent. If we cannot get our old plan back, the first chance we get once we are off contract for all of our phones, we are leaving AT&T and taking our business elsewhere. Has anyone had their plan taken from them without their knowledge? Lost rollover minutes? Been stripped of their unlimited data plan?

Hey JDom2, That really sounds like an rough situation.You're right, it doesn't make sense for AT&T to spontaneously change plans. Unless your account gets flagged for unusual usage, or needing help with billing reminders, a representative doesnt even open your account. It takes a representative to manually make some of the changes to your account, or of course of could do it yourself by logging into the webite. So ultimately a representative, either in store, or on the phone had to do it, while talking to someone. I personally can't remember a specific day or call 8 months ago, and it doesnt surprise me that your sister might not either. The new plan comes with unlimited Talk and Text. Rollover minutes are temporary minutes that fall off after a year and only get used if you go over your US voice usage. With unlimited, that's a moot point. AT&T starts sending text messages when you hit 65%. If this is the first time in months, you've used more than 6.5 gb, then this plan would've sounded amazing at the time. No conscientious rep would have reccomended make a change like that, unless your usage showed your usage showed you would have fit pretty comfortabled under 10gb. I might reccomend you check more what's changed in the last 8 months that your usage has been escalated. The sad thing is, customers who aren't used to paying a care to what they do on the phone, often leaves apps open unecasserily long period, or won't connect to wifi despite the faster speeds, or other things that are just generally a good idea for not just data, but general battery life and system speed. It's more just unfortuanate, whoever, perhaps your sister who was on the call when the change happened hadn't told you. Even if there was a misunderstanding, maybe she didn't understanding unlimited Talk/Text 10gb meant that was going to be the new data plan, instead of in addition to, if she mentioned it, then maybe you could've checked on it sooner. Reps usually are able to go back 60 days to fix bill issues, without clear documenatation. An overide from a supervisor, might let them go back an extra month, Sounds likes the representatives already engaged to see what's available, to just make sure you were getting all the support possible. If you really want to triple check if there' something someone can do, then of course feel free to contactATTCustomerCare to send a private message. I imagine, the rep who was originally involved in the conversation would have made explicitly clear that the old plans would not be available, and since your sister was authorized to make changes, (by virtue of being able to verify your account information). I'm sure it seemed like a good idea at the time though -Alex

My bill, my data plan

I currently have 3 phones on my account, 2 of which are smartphones. One has unlimited data (yay) and the other has a 2 Gb cap. The issue is this: the phone with unlimited data belongs to my wife. She usually connects to our WiFi and uses a smidgeon of that unlimited data. I, on the the other hand, spend most of my time at work and am limited by the 2Gb cap. I called Verizon to ask them to just port her number over to mine and mine to hers so that I can take advantage of the unlimited data that I am already paying for (I was told that unlimited data is associated with the number). I'm not asking for anything more or anything less. I just want to make more efficient use of my data plan. My wife has YET to reach the 2Gb in billing cycle, while I, in just 1 day, did so and pretty much had to not use data for the rest of the month. I was told that it is IMPOSSIBLE to change it over. IMPOSSIBLE? No. It's not impossible. They have the computers, they have the access, not me. How difficult is it to edit the database at a users request for something they are already paying for? Perhaps it is an oversimplification but it's a computer people. Stuff can be changed and adjusted. Like I said in the title, it's my bill, my data plan. I'm not trying to get unlimited data for both phones or bring Verizon to it's knees. I just want an appeal to reason and a SIMPLE customer request to make the most of a great network. I find it difficult to believe that there isn't one person who can help me. Is the information store with account information locked down? Did Skynet come online and not allow anyone to make changes? If so, tell me now because if that's the case, then I've got bigger problems than worrying about data plans and more to worry about in the form of Terminators and self-aware machines.
Seriously guys. There's SOMEONE who can do it. I'm not asking for the impossible. I just want to make better use of the unlimited data that I'm already paying for anyway. What do I need to do to make this happen?

demmo86rt, you have given me a more rational and believable explanation than any Verizon rep so far without patronizing me or pretending I'm some idiot. It makes sense if it does indeed matter between 3G and 4G phones. My wife is on an iPhone 4 (3G) and I'm on an HTC Rezound (4G). Still though, I imagine that since it's a billing thing, they could just move it over, OR, I could go the route of callling Big Red and say, "I would like to change the number on (mywifes-phone) to (myphone-number," and technically, I'm not changing the contract. I'm changing the number. Just seems that no one wants to do that. And I don't see how it's imossible to change numbers on phones that are already on the same network. But like I said, your post has been more informative than what any tier 1 rep or supervisor has given me thus far. I'm just disappointed that I can't make better use of unlimited data when my wife never will.

Y is my data plan changed we did not change it

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