Change timeout session

Hello Guys,
I Have a problem here.
We deploy a citrix, and i need set no timeout for especific traffic.
So, i create this configuration:
show access-list TimeOutCitrix
access-list TimeOutCitrix; 7 elements
access-list TimeOutCitrix line 1 extended permit ip any host 172.17.2.129 log informational interval 300 (hitcnt=0) 0x238cd297
access-list TimeOutCitrix line 2 extended permit ip any host 172.17.2.130 log informational interval 300 (hitcnt=0) 0x80b4c299
access-list TimeOutCitrix line 3 extended permit ip any host 172.17.2.218 log informational interval 300 (hitcnt=0) 0x726d7587
access-list TimeOutCitrix line 4 extended permit ip any host 172.17.2.224 log informational interval 300 (hitcnt=0) 0x6d9499e1
access-list TimeOutCitrix line 5 extended permit ip any host 172.17.2.226 log informational interval 300 (hitcnt=0) 0x95465853
access-list TimeOutCitrix line 6 extended permit ip any host 172.17.2.227 log informational interval 300 (hitcnt=0) 0x76a9ab24
access-list TimeOutCitrix line 7 extended permit ip any host 172.17.2.232 log informational interval 300 (hitcnt=0) 0x3e7867ad
class-map TimeOutCitrix
match access-list TimeOutCitrix
policy-map global_policy
class TimeOutCitrix
  set connection timeout tcp 0:00:00
service-policy global_policy global
But, the session still keep the timeout in 1 hour.
I have this timeout configuration in my firewall(out of the class map).
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
TCP rede_filiais:10.82.16.15/3356 rede_servidores:172.17.2.130/2598,
    flags UIOB, idle 1s, uptime 54m21s, timeout 1h0m, bytes 154204
The question is, why this occurs? What i need do for change this traffic timeout? Why the
hitcnt in the acl is 0?
Tks!

Hi Rafael,
You would see the hitcounts in the ACL, wat you can verify is the output of :show service-policy" this would tell you if the packets are falling under the policy or not.
Although applying it on the interface would take more preference than the global policy, so if it does not work for the global, you can try changing it to interface.
Thanks,
Varun Rao
Security Team,
Cisco TAC

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