Charging for Talk21 email addresses, money grabbin...
How is Talk21 an “out of date” basic email services?
I have been using may Talk21.com for at least the last 12 years+ and therefore my account has become important to me and your decision to charge is extremely disappointing.
I thought BT mail had migrated to Yahoo? The Yahoo mail service is still advertised as free. Please can you tell me what I get over and above the free service from Yahoo for the £1.60 a month (Yahoo provides unlimited storage protection, Powerful spam and virus protection with limitless space) other than just to continued use of my email address?
When I was migrated to Yahoo I was also given a Yahoo email address. Can you confirm that my existing emails will remain and only the talk21 address will stop working?
I could perhaps understand this move if the address contained “BT”. It doesn’t and who now associates Talk 21 with BT?
Giving only one months notice smacks of blackmail and strikes me as a cynical money making exercise or just lazy. Surely to transfer an email address to Yahoo costs little more than a button push and generates goodwill rather than hostility?
Paul
fully appreciate what you are saying gg30340 there are however a couple of points.
talk21 was a service design and supplied by BT to "supply every uk household with an email address for free for life" - i'm still alive, BT's still alive so i just wonder what the definition of life is. If they cannot afford to run a free email service then they should never have offered it nor made such rash promises.
talk21 was of course morphed into the bt-yahoo system. during this time we have been bombarded with advertising and indeed only recently agreed to new TOS to allow contextual advertising based upon the content of our emails. The email service is free for us but along the lines this advertising is either making money or helping to subsidise the service being offered.
so, why should they offer free email to non-BT customers - well i think the point here is maybe they shouldnt for all new registrations however they HAVE offered it in the past and they do really have a moral (at least) duty to serve these customers until such time they leave or pass them across to a.n.other supplier. If they want to reverse out of this agreement so much simple a) come with us for £1.60 and enjoy x, y, z or b) transfer to yahoo and enjoy the following services for free. Holding an email address to ransom and stating pay £1.60 a month or we will delete not only your address but every email you have stored is not really the way to go about things.
you are quite correct there are plenty of free email providers out there and as the UKs leading name in communications you would expect you could trust BT but the trust that talk21 email account holders in particular have placed in them is misplaced as we have all now been stabbed in the back.
irony is, i havent even received an email from them mentioning this new business model, i do wonder when they will get around to it as leaving a month to sort things out is pretty poor but as we have seen from the UK's leading communications provider, unfortunately communication is not their strong point - and yes having tried three different ways to speak to someone regarding this last night chat, phone and email i can confirm that no-one has a clue what is going on or who to talk to if you are a basic email customer.
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5.1.1
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