Charter cable internet + Airport Express = frequently offline

Hi -
I've had trouble keeping multiple computers online wirelessly at the same time. Seems that initially the Charter cable worked flawlessly (10+ Mbps down, 1+ up), but when I added a Linksys router to it, only one of our Mac laptops seemed to be able to connect at a time, and even that was spotty.
Just bought an Airport Express, hoping that eliminating the other router would be an easy fix. The MBP that I set it up with seems to be the happiest with it - being online most of the time. But when we add another computer to the network, we start to have issues - stall outs, BBoD, offline, etc - where generally the answer is repeatedly turning off and back on the airport on each computer until we notice that we're back online.
Has anyone else experienced this, and if so, what did you do to fix it? Thanks in advance - and I'll post any solutions that work in case they'll help someone else in the future...

I just got charter cable and experiencing problems also! Connected direct to the cable modem it's fast at 10mbps down and 1mbps up. I then connected a DLink 624 wireless router that I had been using at my old place and the signal range is very weak, even right next to the router. This was very strange as I had been using this router with Comcast and SBC DSL with excellent results before. So I then hooked up my airport express and it works but my speeds went to 2.5mbps down and .1mbps up. this is horrible. And in addition my airport express will stop connecting to the internet sometimes even when it's green and the modem is lit up green. Rebooting multiple times does nothing. Now 3 hours later it's working again. Called charter but they say it's my router's problem. I'm about to try my 3rd router, but I think this has something to do with Charter. Is anyone else having problems with Charter?

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My airport express frequently drops the internet connection. Once I unplug it and re-plug it in, everything is fine until it drops the signal again. This happens on a regular basis. Is there anything I can do ensure it maintains the internet connection?

My airport express frequently drops the internet connection. Once I unplug it, and re-plug it in, my Macbook Pro17,IMac 24, iPad air and my wife's Acer 15 works fine until it drops the signal again. This happens on a regular basis. Is there anything I can do ensure it maintains the internet connection?

It is tricky..
But yes it can be done as long as you use a different IP subnet to what is being used for the internet..
So I need to know what modem router you have?? Does it have wireless as that would make it very easy?
What IP is the computer getting?
Then I can give you the details to setup wireless statically on a different subnet.

No Lights On My Airport Express/Printer offline

Hey all - quick question...
No Light - The light on my Airport Express does not light-up. It is just dark. The manual says that means it is off but it works fine when connecting to the internet.
No printer - Also, I am trying to add a USB printer to the AE to create wireless print capability and I can't get it to work. The printer shows "offline" in the utility. The printer is an HP Photosmart C3180 which will print if plugged into my laptop via USB.
Any suggestions on these two problems?
Thanks!

Hello ChicagoMacNovice. Welcome to the Apple Discussions!
No Light - The light on my Airport Express does not light-up. It is just dark. The manual says that means it is off but it works fine when connecting to the internet.
There isn't a setting within the AirPort Utility for status light off, so it may be possible that the LED has just failed.
No printer - Also, I am trying to add a USB printer to the AE to create wireless print capability and I can't get it to work. The printer shows "offline" in the utility. The printer is an HP Photosmart C3180 which will print if plugged into my laptop via USB.
Unfortunately, not all USB printers are compatible with AirPort base stations. In addition, the AirPort's USB port does not support the "advanced" printer functions, like scanning, copying or faxing, of multi-function printers.
To see if your printer is compatible, take a look at this iFelix Unofficial AirPort Printer Compatibility link.
If your printer isn't listed, it doesn't necessarily mean it won't work, but simply that it has not been verified. iFelix also provides the following workaround for printers not on the list that would certainly be worth a try.
Also you can try this Apple Tech Support article to see if it will help:
o Printer troubleshooting for AirPort Base Stations and Time Capsule
Finally, check out this IBM support article to see if the printer you are interested in is listed as having a Postscript or PCL3 interface. If it does, then it will most likely work with the AirPort's USB port. Printers that use the "HP LIDIL" interface must be connected to a computer directly and will not work.

PC - Cable Modem - AirPort Express

Please excuse my ignorance, I’m new to apple. At home I have a PC with a cable modem. I know that I can connect the Ethernet to Airport Express but will I still be able to have to have access to the internet via my PC (my PC is not wireless capable)??
Thanks

Simple answer - no.
If your cable modem is connected to the Airport Express ethernet port, all your computers must have wireless interface adapters in order to access the shared internet connection.
A few alternative solutions:
- forget about the Airport Express. Buy a wireless router at your local computer shop (costs under $50) and use it to share your cable internet connection. All wireless routers provide ethernet ports to allow sharing with non-wireless computers.
- buy a wireless network adapter for your PC. These are dirt cheap these days - $20 to $50.
- (expensive) buy an Apple Airport Extreme Base Station. Unlike the Airport Express, it provides an ethernet LAN port for sharing with non-wireless computers.

Resetting Network of multiple base stations on Charter Cable Internet

Resetting a cable connected airport network seems like a black art. In this site I see constant recommendations for "perhaps" solutions, but no certain procedures.
Does any Charter Cable subscriber have a proven suggestion for how to reset the Cable<>Airport network to the saved profile when it goes on the blink? Particularly what the sweep time is for the modem and Apple
Our network has one main 802.11n Extreme base station with two ethernet lines of two 802.11n Express remote base stations each. The latest firmware upgrade and Airport Utilities software is version 5.5.3.

Yeah, it is not explained as clearly as it could be, but I hope I can clarify, I’m sure there are those who read this forum who are more knowledgeable, but here goes.
The way I understand this document is:
The settings in step 3,
The first figure is for the base station that is connected to your cable modem.
The second figure is for your remote base stations connected via the Ethernet cable from the main base station.
Step 4 is for all base stations connected via the WAN connecter (all base stations connected via cable should be set up like in the figure in step 4. All base stations connected via a cable are being use to “Create a Wireless Network” and if you leave the “Radio Mode:” and “Radio Channel Selection:” set to automatic they should choose WIFi channels that will be optimal for your network.
If someone else know better or can explain better feel free to jump in, but I will continue to do what I can.
I'm still working on my network as well. It is a little more complex, and enough of it is working now, so I'm going to give it a rest for a day or two, then jump back into it.
Andy

Streaming music over old airport express frequently hangs

Ever since i upgraded to IT8 i keep having frequent interruption when i stream my music to my airport express whether they are tracks in my library or internet radio station.
I have never had this problem prior to upgrading. has anyone encountered or witnessed this annoying behavior ?

Lots of people are seeing it unfortunately.
http://discussions.apple.com/thread.jspa?threadID=1715679&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1704022&tstart=0
http://discussions.apple.com/thread.jspa?threadID=1702916&tstart=0

Connecting iMac to Network via Ethernet Cable and Airport Express

I've tried reading through the various posts to solve this and haven't had any luck. Any help is deeply appreciated.
I have an Airport Extreme as my main 'base' for our wireless network. I purchased an Airport Express today with the notion of using it to extend my network in the following way: I want to connect an iMac and a printer to the Express (using Ethernet and USB cables respectively) and have the Express serve as a remote for the Extreme base. I have found a number of websites saying this is possible, but none explain how to. I tried the WDS option, which failed to work. I later saw posts here saying that was not the optimal scenario. I'm afraid the 5Ghz/2.4Ghz settings combined with Airport ID addresses has pushed me past my competency!
Thanks in advance for your help and a festive St. Patrick's Day!

Temporarily, power down the AirPort Express and concentrate on the AirPort Extreme to make sure that it is functioning correctly, can get an Internet connection, etc.
A complete power cycle of the network is often useful when you have been making changes. Power everything off, order is not important.
Wait a moment, (or wait 5-10 minutes if you have cable modem), then power up the modem first and let it run a moment by itself. Then power up the AirPort Extreme the same way.
Check your settings using AirPort Utility - Manual Setup
Click the Wireless tab just below the row of icons
If the Wireless Mode setting is "Create a wireless network", make sure there is a check mark next to "Allow this network to be extended"
Note the exact setting for Security that is being used
Update to save any changes
Post back when the AirPort Extreme is functioning correctly as above and we'll tackle the AirPort Express

Digital or analogue cable from Airport Express?

Getting my hi-fi tomorrow and trying to find a toslink cable with 3.5 mm /minijack in both ends to connect with my Airport Express. They are quite hard to find and I wonder if the sound quality really gets THAT much better with the digital cable?

Thanks for the input, but I'm not clear on this toslink adapter and I hope you can clarify.
I assume the adapter is connected to the line out of a dock station, since an iPod only has headphone out. Does that mean that the dock station line out is outputing digital or analogue? If it is outputing analogue, the signal has gone through the iPod DAC which has already converted the digital to analogue. (Which I guess that's a dumb observation since it must be outputing digital unless the adapter has an ADC).
If the dock station input is better then the headphone then I assume the dock station is streaming a digital output which is being converted to analogue by the HiFi's DAC.
So the conclusion must be that the line out and the dock station outputs are both streaming digital, bypassing the iPod DAC, but, for some reason the line out is not getting as much distortion in it's route to the output as the dock station output is.
Thanks for any help
Thanks

Ethernet Internet & Airport Express Printing at the same time

Ok Guys:
My 18 year old cousin is going off to University this fall, and she will be taking her iMac G5 and a new Macbook with her. She wants to set up her canon printer wirelessly by using an Airport Express. Assuming her Internet access is by ethernet, provided in each residence room by the university, can she also setup an Airport Express to use for wireless printing at the same time? In other words will the following scenario work?
Network 1: Ethernet Internet (provided by the University)
AND (at the same time)
Network 2 : Wireless printing network by Airport Export Express.
Thanks.
-Robert
--Please Include As Detailed System Info As You Can With Your Questions!-- Mac OS X (10.4.9) PM Quad 8.5GB 7800GT 30"; MBP 17 2.33 C2D 3GB My 1st Computer was an Apple IIc!

She can configure the AirPort Express (AX) with the option to distribute IP addresses DISABLED.
Then she can connect the AX directly to the Ethernet connection in the room.

I can´t connect the internet - airport express + windows xp pack3

I have a problem to connect the internet in my computer (system Windows XP Pack 3) using Air Port Express. My roommate has a mac pc and everything was easy, but in my case it was not. I tried to use the “Airport setup assistant for windows” and nothing, I tried to update my wireless drivers and nothing. I tried to configure the wireless by hand, because it was not able to find automatically the airport base station. But, maybe I´m using incorrect IP and gateway values. I don´t know what else I can do to solve my problem. Sometimes, the internet symbol is on (when I configure ip value by hand), but when I open firefox or internet explorer … it is not connected.
Oh… please, help-me!
Thanks.
p.s. PC = Acer Aspire 5315, 802.11b/g wlan

I have the same problem. My iMac talks to the Airport Express with no problem, but my PC Laptop (running Windows 7) appears to connect but I can't use the internet - same issue as the first post in this discussion. I'd love to hear from someone who can help. Apple doesn't seem to be able to provide support on this one...

Arris Cable Modem + Airport Express = double NAT = weird resolution

I have a cable modem (Arris TM402P/110), which (theoretically) is a modem only, to which I have connected Airport Express. I was getting a yellow light and a double NAT signal from Airport. And, my daughter's PC was getting bumped off the connection intermittently. When switching to "bridge" mode on Airport, the problem is resolved, and we are all accessing the Wi-Fi (iMac, 3 iphones, and 2 androids), and the light is now green on the router. How is this happening, if there's no router in my cable modem? Does this make sense to anyone?
Doesn't airport express "bridge" mean that the Airport Express router function is nullified?
Is there something connected to my system functioning as a router otherwise, and I don't know it?! Nothing else is plugged into the modem except the Airport!

If your client devices are all able to connect, it would appear the Arris TM402P/110 is in fact functioning as a router.
The documentation seems to imply as much, in that it states you can connect two or more computers directly to its LAN port:
To connect two or more computers to the Ethernet port, you will need a hub or broadband router
If it were strictly a modem, connecting a hub to it would not work.
Wittymermaid wrote:
Doesn't airport express "bridge" mean that the Airport Express router function is nullified?
Yes. The documentation does not describe how to disable the Arris's router.
This is an old modem. While searching for your answer I determined that it does not support IPv6, which could be a problem in the future.

Airport Express Frequent Music Drop-out

Looks like this is a standard, mostly unfixable feature with this. Great.
Anyway - laptop inside on wireless, hooked via AUX to stereo receiver, sending to AE outside hooked to other receiver.
Music plays, but drops out (volume down) frequently. We have cordless phones, no base stations that near. Microwave wasn't on.
Any ideas for troubleshooting?
DC

Ok, thanks for clarifying your current network configuration for me. What is important is to understand the path the audio stream must take to get to the AirPort Express.
Basically, it will be: Laptop >>> AirPort Extreme >>> AirPort Express > Audio Receiver, where ">>>" represents a wireless connection, and ">" represents a wired one.
For the wireless connections, distance, other (non-audio streaming) network traffic, & Wi-Fi interference (cordless phones, walls, other Wi-Fis broadcasting nearby, etc.) will play a toll on the overall bandwidth available left for streaming.
I would suspect the bandwidth will be the least between the two AirPorts. One simple test would be to calculate the Signal-to-Noise Ratio (SNR) at the location of the Express. SNR (in dB) = Signal (in dBm) - Noise (in dBm). You will want SNR to be 25+ dB. You will want to take the measurements with the Express powered-off so that you will be calculating the SNR for the Extreme only at this location.
You can easily obtain the Signal & Noise values (if your laptop is a Mac) from System Profiler.
Click the Apple icon in the menubar
About This Mac
More Info ...
Contents > Network > AirPort > Interfaces > en1 > Current Network Information > Choose your Wi-Fi network > Signal / Noise
While your here, note the following values as well:
PHY Mode
Security
Transmit Rate
Please post back your results.

2011 mbp and charter cable internet

i just got charter high speed cable internet installed. i was with U-verse. So i thought going from 18 mb download to 30 mb download for less money was good. but now my mbp freezes up when loading pages. wife's imac no issues. ipads no issues. iphone no issues. just the mac book pro.
it slows down connected by ethernet or wirelss. i also have a time capsule and tried to go through that and that also slows down.
but speed tests show 30-50 mb down load and when it works, it flies but more often than not, it freezes. 10-15 seconds to load a page. to get to these forums, it was slow.
i got 8mb ram on mbp. bought it in july 2011.
i did not have these issues with u-verse. so it has to be something between the charter set up on the modem but i don't know what to look for.
thanks

Can you login into the modem configuration and change the lease times of the IP address ?
Vista Ultimate 32 Bit
AMD 64 X2 6400+ Black Edition
4BG RAM
1.18 Terabytes Of Hard Drive Space
Acer 22inch Widescreen LCD
Nvidia 8600 GT PCI E 512 DDR3
WRT54G Router
Netgear Gigabit Switch
Motorola 2210 Modem

Hi Everyone, I am Sreedhar , I need to extend the Wireless Network which is connected through cable in Airport Express, Without Airport Extreme Base Station is there any way to extend my WIFI

Need Help

Let's see if I can get this straight.
You have an Airport Extreme base station that is set to "Create a wireless network" and you have the box checked for "allow this network to be extended"....
Then you have an Airport Express that is set to "Extend a wireless network" which you selected the name of your network in the box...
Correct?
See this Apple document:
http://support.apple.com/kb/HT4259?viewlocale=en_US&locale=en_US
The wireless unit on the right of the diagram can be either of the newer Apple base stations.
Extreme, Express, Time Capsule

Trouble getting internet through Airport Express

I am trying to set up the most basic wireless network with a cable modem, Airport Express and G4 Powerbook running 10.4.6. I have went through all the steps of setting up the modem then the Airport Express and configuring it with Airport Admin. and all that. I get perfect signal from the express but when I open Safari it doesn't do anything. It doesn't come up with the network diagnostic "Not Connected to the Internet" screen or anything. When I plug my modem directly into the Powerbook through ethernet it works fine.
It seems as though I am just missing a step or an option or something like that.
I have also tried to use my roomates old Motorola WA480G wireless router with similar results. I can get Wi-Fi signal through the Airport card but Safari brings up the network diagnostic screen.
G4 Powerbook Mac OS X (10.4.6)
G4 Powerbook

I am having this exact same problem, only using a Dell laptop with Windows XP instead of a Mac. I had my Airport Express set up on a LAN at work a couple of months ago and it worked perfectly. It's been in storage for a couple of months, and now that I am trying to set it up at home with my cable modem, I can't get it to connect to the internet.
When I plug the modem in with an ethernet cable everything works perfectly. But when I plug it into the airport (after doing the power down/power up process) the LED goes solid green, but nothing will load in my browser. I can use other wireless networks without problem.
I also can't get it to print anymore. When I plug the printer directly into my computer it prints just fine. But when I plug it into the airport, it won't print. I've set the printer up using Bonjour, and the Airport Admin utility detects the printer. But when I print I get an error message saying that the printer failed to print the document.
Any ideas?

Charter cable internet + Airport Express = frequently offline

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