Cisco SPA-504G: Retrieving Broadsoft Personal directory does not display first and last name

Question

Hi,
We are using the Cisco SPA-504G on BroadWorks Release 17.sp3. We are using the feature to lookup the different BroadWorks directories through the 'dir' button on the Cisco phone. For configuration you have three choices for telling the phone which directory it needs to retrieve:
- Personal
- Group
- Enterprise
This can be found by going to Voice -> Phone -> Broadsoft Settings in the web GUI of the phone (admin & advanced mode).
When retrieving the Enterprise or Group directory everything is working OK. I can see the names and the corresponding phonenumbers of the users.
When retrieving the Personal directory I only see the phonenumbers and not the names of the entries. This is probably due to the fact that the XML output of the Personal directory is different compared to the Enterprise/Group directory. Personal directory is like:
<Personal><startIndex>1</startIndex><numberOfRecords>2</numberOfRecords><totalAvailableRecords>2</totalAvailableRecords><entry><name>Name X</name><number>0123456789</number></entry><entry><name>Name Y</name><number>0987654321</number></entry></Personal>
Result of requesting: http://xsp.domain.tld/com.broadsoft.xsi-actions/v2.0/user/[email protected]/directories/Personal
Group directory is like:
<Group><startIndex>1</startIndex><numberOfRecords>1</numberOfRecords><totalAvailableRecords>1</totalAvailableRecords><groupDirectory><directoryDetails><userId>[email protected]</userId><firstName>FirstName</firstName><lastName>LastName</lastName><hiranganaLastName>LastName</hiranganaLastName><hiranganaFirstName>FirstName</hiranganaFirstName><groupId>BroadWorksGroupID</groupId><extension>9999</extension></directoryDetails></groupDirectory></Group>
Result of requesting: http://xsp.domain.tld/com.broadsoft.xsi-actions/v2.0/user/[email protected]/directories/Group
As you can see the name of a user in the Personal directory is defined by <name></name> and the name of a user in the Group directory is defined by <firstName></firstName> <lastName></lastName>.
So it looks like the phone is not capable of parsing the XML output of the Personal directory request. And to me that looks like a bug.
Anyone that can acknowledge?
Kind regards,
Bart Derks
RoutIT B.V.
edit: We are running firmware 7.4.9c.
Message was edited by: Bart Derks

Answer 1

Our upcoming release scheduled for the end of this month should resolve this issue.  There were a number of fixes in this particular area that were made.