Client unable to check-in

Hi all!
My client is unable to check-in:
- the About dialog box of the ZENworks Security Client says that "check-in status: check-in incomplete"
- the log file says that
<Entry Stamp='2008-04-10 15:21:48:0843' Level='Warning' Category='Check In' Event='Failed to download credential'><![CDATA[
MS URL: https://myserver/authenticationserver/userservice.asmx
Error: 0x00000005: Access denied.]]>
</Entry>
I suspect I have a certification problem though
- before the client installation, I copied the certification file ESM-MS.cer into the same folder containing SETUP.EXE (as recommended by the installation guide at page 58)
- I imported ESM-MS.cer (and ESM-DS.cer, too) into Internet Explorer and therefore it can display the page https://fules/authenticationserver/userservice.asmx without any certificate warnings
Any ideas?
Cheers,
Robert

Originally Posted by zesm
We request that you open a support ticket with us. This will allow us to get more diagnostics from your machine setup.
Hi,
I have the same problem with the only difference I can't get over the "0x00000005: access denied" error
Thanks,
Jan

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    Level:         Error
    Keywords:      
    User:          <SP SERVICE ACCOUNT>
    Computer:      <SHAREPOINTSERVER>
    Description:
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    CERT THUMBPRINT>\n\nErrors:\n\n RevocationStatusUnknown: The revocation function was unable to check revocation for the certificate.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-SharePoint Products-SharePoint Foundation" Guid="{6FB7E0CD-52E7-47DD-997A-241563931FC2}" />
        <EventID>8311</EventID>
        <Version>14</Version>
        <Level>2</Level>
        <Task>13</Task>
        <Opcode>0</Opcode>
        <Keywords>0x4000000000000000</Keywords>
        <TimeCreated SystemTime="2015-02-20T17:19:41.213852500Z" />
        <EventRecordID>1611121</EventRecordID>
        <Correlation />
        <Execution ProcessID="10212" ThreadID="10328" />
        <Channel>Application</Channel>
        <Computer><SHAREPOINTSERVER></Computer>
        <Security UserID="<SP SERVICE ACCOUNT>" />
      </System>
      <EventData>
        <Data Name="string0">CN=SharePoint Security Token Service, OU=SharePoint, O=Microsoft, C=US</Data>
        <Data Name="string1">CN=SharePoint Root Authority, OU=SharePoint, O=Microsoft, C=US</Data>
        <Data Name="string2"><STS CERT THUMBPRINT></Data>
        <Data Name="string3">RevocationStatusUnknown: The revocation function was unable to check revocation for the certificate.
    </Data>
      </EventData>
    </Event>

    Hi Darren,
    This problem seems to occur when an administrator deletes the local trust relationship of the farm from the Security section of the Central Administration website
    In order to resolve this problem, the local trust relationship has to be created. This can be done by running the following PowerShell commands
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    After running the above commands, perform an IISReset on all servers in the farm.
    More information:
    http://support.microsoft.com/kb/2545744
    Best Regards,
    Wendy
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Wendy Li
    TechNet Community Support

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    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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