Closing the IC web without first hitting the "END CONTACT" button

Hi ,
I am working on CRM 2007. We have a tricky problem with call detail records left in an inconsistent state (CRMD_TM_IACT-LOCK_STATE = E) when closing the IC web  without first hitting the "END CONTACT" button .
any one face this kind of problem ? and what kind of solution we can implement .
is there any event which trigger when we click on IC WEB CLOSE button . because if we have any event triggered at that time then we can remove this lock ...
Thanks,
Jack

Thanks for your suggestion! Creating a new profile and adding everything step by step was my last resort but I wasn't that desperate yet
Anyway, just if people would encounter the same problem, I solved the problem by changing the javascript ic_base_contextarea_scripts.js and cleared myself the contact information box variables when the end contact button was clicked.
I added following lines to the function wsb_handler(event) at the context
if(value=="End"){
  closeLTXFrames();
  forwardCall(cAppEventCode,cAppEvtReqEndInt,"","","","","","","","","");
  contextArea.ContactDisplay.setContactName( '' );
  contextArea.ContactDisplay.setCompanyName( '' );
  contextArea.ContactDisplay.setContactType( '' ,  '' );
Kind regards,
Joost

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