Closing the Report Viewer causes the application to hang

Hi,
Since a few days we are experiencing some problems with the Crystal Reports viewer. When closing a report viewer in our application, the application hangs for a few minutes. The strange thing is, that it only seems to happen on Windows 7 and Windows 2008 R2 Server.
Our application with the integrated Crystal Report Viewer is running on 2 application servers :
- Windows 2008 Server, versie 6.0 Build 6002, Service Pack 2
- Windows 2008 R2 Server versie 6.1, Build 7600
Crystal Reports version installed on both servers : 12.01.0007.1144
On the 2008 Server, the application works correctly.
On the 2008 R2 server, the application hangs for about 5 minutes while closing the report preview window.
Both server have exactly the same version of Crystal Reports and the same application version.
I'm having the same issue on a Windows 7 x64 (6.1 Build 7600).
I've installed all updates and hotfixes up to SP3 Fix Pack (12.3.3.812 / 12.3.2003.812) but I'm still having the same problem.
We didn't have this problem until a few days ago, so I assume it has something to do with a windows update which only affects Windows 7 and Windows 2008 R2.
Please advice us with a possible workaround, because our application is distributed to a few thousand users ...
Some more debug info :
This is the call of from the main thread when the application hangs :
     [Managed to Native Transition]
>     mscorlib.dll!System.__ComObject.ReleaseSelf() + 0x5 bytes
     mscorlib.dll!System.Runtime.InteropServices.Marshal.ReleaseComObject(object o) + 0x8b bytes
     CrystalDecisions.Shared.dll!CrystalDecisions.Shared.SharedUtils.ReleaseComObject(object obj = {CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass}) + 0x75 bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.ReportAppServer.ISCDClientDocumentEvents_EventProvider.Dispose(bool bDisposeManaged = true) + 0x1a2 bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.ReportAppServer.ISCDClientDocumentEvents_EventProvider.Dispose() + 0x32 bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.DisconnectEventRelay() + 0xfc bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.InternalClose(bool bSetupForNextReport = false, bool bAutoClose = true) + 0x10e bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Dispose(bool bDisposeManaged = true) + 0xad bytes
     System.dll!System.ComponentModel.Component.Dispose() + 0x12 bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.CrystalReports.Engine.ReportDocument.ClearCache(bool clearDocument = true) + 0x9d bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.CrystalReports.Engine.ReportDocument.InternalClose(bool bSetupForNextReport = true) + 0x81 bytes
     CrystalDecisions.CrystalReports.Engine.dll!CrystalDecisions.CrystalReports.Engine.ReportDocument.Close() + 0x3f bytes
     SyDelSoftControlLibCrystalReports.dll!SyDelSoft.ControlLib.CrystalReports.cReportForm.Dispose(bool disposing = true) + 0x55 bytes
     SDProjects.exe!SDProjects.GUI.ReportForm.Dispose(bool disposing) + 0x38 bytes
SharedUtils.ReleaseComObject
Kind regards,
Frederic Hoornaert

CrystalReportsDisposeIssue.crpe.Diagnostics.0.log
--> Form3 closed
..\..\src\print\datasource\datasrc2.cpp:535,Releasing subreport data sources,Start Time,"17:39:17"
N/A:-1,Releasing subreport data sources,Elapsed Time,"1"
..\..\src\crpe\crpe.cpp:791,Closing engine,Start Time,"17:39:17"
..\..\src\crpe\crpe.cpp:833,Closing engine,Before close engine use count,"7"
..\..\src\crpe\crpe.cpp:858,Closing engine,After close engine use count,"6"
N/A:-1,Closing engine,Elapsed Time,"2"
..\..\src\crpe\crpe.cpp:791,Closing engine,Start Time,"17:39:17"
..\..\src\crpe\crpe.cpp:833,Closing engine,Before close engine use count,"6"
..\..\src\crpe\crpe.cpp:858,Closing engine,After close engine use count,"5"
N/A:-1,Closing engine,Elapsed Time,"2"
--> Form2 closed
..\..\src\print\datasource\datasrc2.cpp:535,Releasing subreport data sources,Start Time,"17:39:52"
N/A:-1,Releasing subreport data sources,Elapsed Time,"1"
..\..\src\crpe\crpe.cpp:791,Closing engine,Start Time,"17:39:52"
..\..\src\crpe\crpe.cpp:833,Closing engine,Before close engine use count,"4"
..\..\src\crpe\crpe.cpp:858,Closing engine,After close engine use count,"3"
N/A:-1,Closing engine,Elapsed Time,"2"
--> Form1 closed..\..\src\print\datasource\datasrc2.cpp:535,Releasing subreport data sources,Start Time,"17:40:29"
N/A:-1,Releasing subreport data sources,Elapsed Time,"1"
..\..\src\crpe\crpe.cpp:791,Closing engine,Start Time,"17:40:29"
..\..\src\crpe\crpe.cpp:833,Closing engine,Before close engine use count,"2"
..\..\src\crpe\crpe.cpp:858,Closing engine,After close engine use count,"1"
N/A:-1,Closing engine,Elapsed Time,"2"
..\..\src\crpe\crpe.cpp:791,Closing engine,Start Time,"17:40:29"
..\..\src\crpe\crpe.cpp:833,Closing engine,Before close engine use count,"1"
..\..\src\crpe\crpe.cpp:858,Closing engine,After close engine use count,"0"
N/A:-1,Closing engine,Elapsed Time,"100017"
CrystalReportsDisposeIssue.crpe.functions.0.log
0xfb8     17:39:17.871          0     PESetUserSessionInfo               0     PEUserSessionInfoW:<StructSize:262><userName:><requestID:22>     IN          21     <==
0xfb8     17:39:17.871     0     0     PESetUserSessionInfo               0     OUT     PEUserSessionInfoW:<StructSize:262><userName:><requestID:22>          21     <==
0xfb8     17:39:17.874          3     PEClosePrintJob     report {657D0ECA-BC6A-4EC6-9476-02B77376E07C}.rpt          0     jobN:3     IN          22     <==
0xfb8     17:39:17.874     36     3     PEClosePrintJob     report {657D0ECA-BC6A-4EC6-9476-02B77376E07C}.rpt          0     OUT     jobN:3          22     <==
0xfb8     17:39:17.913          0     PECloseEngine               0     void     IN          22     <==
0xfb8     17:39:17.913     3     0     PECloseEngine               0     OUT     void          22     <==
0xfb8     17:39:17.923          0     PECloseEngine               0     void     IN          0     <==
0xfb8     17:39:17.923     3     0     PECloseEngine               0     OUT     void          0     <==
0xfb8     17:39:52.421          0     PESetUserSessionInfo               0     PEUserSessionInfoW:<StructSize:262><userName:><requestID:23>     IN          0     <==
0xfb8     17:39:52.421     0     0     PESetUserSessionInfo               1032     OUT     PEUserSessionInfoW:<StructSize:262><userName:><requestID:23>          0     <==
0xfb8     17:39:52.423          1     PEClosePrintJob     report {F2574C5C-00BC-4627-9A05-B8133D6E6F7D}.rpt          0     jobN:1     IN          0     <==
0xfb8     17:39:52.423     15     1     PEClosePrintJob     report {F2574C5C-00BC-4627-9A05-B8133D6E6F7D}.rpt          0     OUT     jobN:1          0     <==
0xfb8     17:39:52.441          0     PECloseEngine               0     void     IN          0     <==
0xfb8     17:39:52.441     3     0     PECloseEngine               1032     OUT     void          0     <==
0xfb8     17:40:29.281          0     PESetUserSessionInfo               0     PEUserSessionInfoW:<StructSize:262><userName:><requestID:24>     IN          0     <==
0xfb8     17:40:29.281     0     0     PESetUserSessionInfo               1032     OUT     PEUserSessionInfoW:<StructSize:262><userName:><requestID:24>          0     <==
0xfb8     17:40:29.283          2     PEClosePrintJob     report {C78FE11F-6465-478F-83AB-49D8F0C6D64A}.rpt          0     jobN:2     IN          0     <==
0xfb8     17:40:29.283     24     2     PEClosePrintJob     report {C78FE11F-6465-478F-83AB-49D8F0C6D64A}.rpt          0     OUT     jobN:2          0     <==
0xfb8     17:40:29.310          0     PECloseEngine               0     void     IN          0     <==
0xfb8     17:40:29.310     2     0     PECloseEngine               1032     OUT     void          0     <==
0x1568     17:40:29.315          0     PECloseEngine               0     void     IN          0     <==
0x1568     17:40:29.315     100018     0     PECloseEngine               0     OUT     void          0     <==

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And when i click on this nothing opens up.
Thx
Edited by: Phantasm on Jun 22, 2010 3:05 AM

When send the report directly to the printer from Oracle IDS 9i

Hi.....
I m using Oracle IDS 9i, Oracle AS 9i and Database 9i for my new project.But i m facing a problem when i m trying to show a report from oracle IDS 9i.When i send the report directly to the printer without showing it,then the printer connected to the application server is working.But the printer connected to with PC(From where a send the command) is not working but printer connected with AS is working,but not that one which one i m wanting.....Why this problem is happening?Can anyone help me?
KSI

Note:It is always better to have network based printers rather then PC shared printers. What that means is your printer is not connected to a PC. It has a direct connection to the network via NIC. You would then setup the printer on your AS in the printers setup. If the AS is rebooted you do not need to authenticate the printer shares again with a network based printer.
If I understand you correctly, you have a printer connected to your AS(application server) and a printer connected to your PC. You can submit a report direct to the printer connected to the AS but cannot send a report direct to your printer connected to your PC.
From the symptoms you described, the problem is usually associated with the AS not being able to see the printer shared on your PC. You either have the address to your printer address defined wrong or your AS is trying to direct a job to your printer but doesn't have rights to do it.
First, Try to print a notepad job to your printer attached to your PC from the AS. This will tell you if you have access to do so or not.
- If it can't, you need to figure out why? This has nothing to do with oracle.
Second, thing to check is your Oracle "Report Queue Manager" on the AS. Make sure that you can submit a report manually from the Report Queue Manager. If it fails the "Report Queue Manager" will give you useful errors as to why it failed. This will help you isolate the problem.
Third, Once you can submit a job from the reports queue manager manually to your shared printer you should be able to submit from your application direct. If it still does not work your address to the printer is incorrect. Try submitting manually through the reports queue manager again. When selecting printer you will be given a list of accessible printers from the AS. Select the one connected to your PC. Once selected the full network address will appear. Copy and use this as the printer location in your job submission through your application.
That's it... Where using this right now and it works great. Hope this helps.
Eric.

Unable to filter the report by clicking the last column's name

Hi,
I have interactive report page having lots of column. All columns were not fitting in the screen so I added a code in the region--- header and footer section---
<div style="overflow: auto; width: 1220px; height: 700px;">
I got a scroll bar at the bottom. But a new problem arised. When I am trying to filter the report by clicking the column name in the report page , a popup is opening for the first column but the pop up is not opening for the last column. For the middle columns, the popup is opening but not below its name. This pop is for filtering the report based on that columns.
Please give some idea to fix this bug.
Thanks,
Chandra Bhanu

You could try to display as many columns as fit your screen, and put the rest of your columns as form fields in a detail view, somewhat like this:
http://apex.oracle.com/pls/apex/f?p=vincentdeelen:report_details_in_iframe_v1
Please tell the steps how to do it.
Thanks,
Chandra Bhanu

Closing the Report Viewer causes the application to hang

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