CM5.1 - No Save/Update button in CCMuser page

I have a user that doesn't have any Save/Update button when he logs in the CCMuser page to update his speed dial. The Update button somehow is missing.
Tested with other users and they do not have such problem. This is only affecting one user. Also tested logging in using other PCs, but still the Update button is missing.
Any advice is appreciated.
Thanks.

Hi Esther,
It sounds alot like this bug;
CSCsl28451 Bug Details
adding user to more groups breaks 'save' function on CCMUser
Symptom:
CallManager 5.1.2.3000-2.
When end user is in Standard CCM End User group. He can save the configuration changes he made on CCMUser page (e.g. fast dial, etc.).
After adding him to 'Standard CCM Gateway Administration' group, he no long has the 'save' option on CCMUser page.
Conditions:
Workaround:
remove user from 'gateway admin' group.
Further Problem Description:
Status
Fixed
Severity
3 - moderate
Last Modified
In Last Year
Product
Cisco Unified Communications Manager (CallManager)
Technology
1st Found-In
5.1(2)
Hope this helps!
Rob

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After that when I close the error window, I get the following error:
ERROR: The BEx Web application does not exist; the error that occurred has been logged with ID "02000000000400660000005A00005CCA0004585F74E62B4F".
I cant even get back to the report.
Has anyone faced this problem before? Please suggest what needs to be configured.
Thans
SB

Hi Kamaljeet,
Yes I can see the "Favourite" option but when I fill up the value and click on Save As, it throws me this error:
The initial exception that caused the request to fail was:
java.lang.NullPointerException
java.lang.NullPointerException
at com.sap.ip.bi.service.portal.objectservices.nodes.km.PortalOsProviderKMNode.createPortalObject(PortalOsProviderKMNode.java:223)
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Terence Devlin wrote:
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Thanks and Regards,
Vadivel.

Pass A to I_SAVE parameter. That will give the options to the user to save the layout outs.
I_SAVE = SPACE
Layouts cannot be saved.
I_SAVE = 'U'
Only user-defined layouts can be saved.
I_SAVE = 'X'
Only global layouts can be saved.
I_SAVE = 'A'
Both user-defined and global layouts can be saved.
Regards,
Ravi
Note : Please mark all the helpful answers
Message was edited by: Ravikumar Allampallam

CM5.1 - No Save/Update button in CCMuser page

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