Color cast on prints after upgrade

We had an established balance between Elements and our HP 7000 Office jet printer. We got a new computer running Win.8.1 and upgraded from Elements 10 to E. 13 ( for RAW support)  We've also been trying to find a replacement paper for  Ilford Pearl and have found that the prints are much more Magenta from original files) than the originals with this new set up.
Have tried adjusting the Printer preferences as well as the Hue to no avail. Have also tried to calibrate the monitor, with no luck. I'm at a loss. The Internets has let me down.
Help!

As far as I know when you insert a jpg into crystal it converts it to a bitmap.
Now for your issue
Open you report and then go to Report Option.
Once the Report Option window appears check on 'Retain Original Image Color depth' and see if that helps

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Your Customer Service Number is: 129800224 
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