Com.sap.portal.connectivity.destinations.PortalDestinationsServiceException

Question

Hi
I am getting this error for some users in the portal.
com.sap.portal.connectivity.destinations.PortalDestinationsServiceException:User is missing credentials for connecting to alias SAP_R3_humanResources.
This is only happenning for some of the users at the moment and I cannot figure out what is causing it.
We have:
EP7 for Online Expenses
ECC6
I have re-registered the WebFlowConnector just to see if thats the problem.
I have checked the users portal roles and his backend roles and all are OK
I have also checked the Web Dynpro connector for SAP_R3_HumanResources.
Can anybody help me out on this please.
Many Thanks
Steve

Answer 1

Got this from SAP
1st reply
The UWL_service was introduced in NW 700. So, 1133821 will not be relavant for NW 6.40. However, in 640 system we use Basis plugins.
So, to check that please provide me the complete backend system version. The UWL uses functions from the Basis plug in instead of the Enterprise Portal plug in (WP-PI 6.0) for back end systems using Release 640. Support Package 12 makes the necessary functions available in the Basis. You can make the necessary changes in the Basis plug in (PI_BASIS) using notes or Support Packages.
Could you please check which release are you on? Remember after you applies this (SP12), you will need to reregister the UWL system in the system admin on the portal. *This is not only for substitution, but for other functionality as well* We recommend this for 640 systems in general that the PI_BASIS is maintained at the highest level.
This warning message will occur for users that do not have access to the systems that are configured in the UWL UI. For example, if we have 1. BW system 2. SRM system, and you 'steve', are able and have access to the BW system, but do not have a Userid in SRM backend, you will receive this msg. This is normal behaviour for the Universal worklist. So your option there would be to create a dummy id for you on the backend system so that your id can connect but that you don't have auth to.
2nd reply
You seems to be on lower version for Basis Plug-ins. The basis plug in should be at version 12 or higher and is at version 9. You will need to ensure that the users exist in both systems to get rid of the warning messages. Details for the Basis Plug-ins can be found on Note:883558.
3rd reply
If I am right then you are talking about the solution provided to get rid of the warning message.
So, in this regard as Steve already mentoned The Portal is an EP7 portal running on NW 7.0 SP20. It has to connect to {2 different R3 backends}.
1. ECC 6 running on NW 7.0 and UWL is configured with a SAP_ECC_TRAVEL WebFlow Connector (this works perfectly)
2. ECC 5 running on NW 6.40 and UWL is configured with a SAP_R3_HumanResources WebFlowConnector (please see attachment for error)
So, In reply to this I mentioned that to get rid of the warning message you have create users in both the systems. May be you do not grant authorization as per your requirement.
because these warning message are been displayed because the UWL UI havebeen configured to pull tasks from 2 backends. and User logging in mighthave access to only one backend system so, that's the reason for other R3 system they get the warning message.
Or if there is a concern with basis Plug-ins then it will be adviced to refer to the Notes, as those are system requirement.