Complaint re: repair. I have emailed my complaint ...

this is a reiteration of the complaint I emailed to BT. I haven't had so much as an acknowledgement!
We had ongoing issues with our youview box for weeks, we tried unsuccessfully to resolve them so I resigned myself to contacting BT. I arranged an appointment via web chat. I should explain at this point that I specifically booked the time so that I'd be at home; my wife is disabled and also has a mental health condition that would not allow her to deal effectively with a visit by a stranger. I explained all this on web chat when booking.
So, I arrived home to find that the engineer had already been and gone - over an hour before the appointment time. I was not notified of this by BT.
That's the first point.
Next, the engineer simply breezed in and without even asking or discussing anything with my wife he immediately went to the box and selected factory reset with delete everything!
All our recordings, some of which were of great sentimental value, were gone!! One of the recorded sets was of the 2013 Glastonbury Festival that we attended, there was even an identifiable shot of us in the crowd.
My wife saw what he was doing seconds too late to stop him at which point she had a dicky fit at him. He merely shrugged and said that was all he could do to fix it. He was extremely rude and insensitive.
Had we been told that this was his intended course of action we wouldn't have allowed it. We'd have preferred to have bought a new box outright.. The box was perfectly usable but would sometimes freeze so that we'd have to power cycle it to get it to turn on. We'd have put up with this to preserve the recordings. Had I been there as arranged I'd have been watching him like a hawk to ensure he didn't do what he did.
I sent a strong complaint to BT by email from my BT account asking what they intended to do about this, I've heard nothing, not even an acknowledgement!
I have also subsequently spoken to BT by phone and was assured by the lady I spoke to that it would be chased up. - nothing!
So, let's see if this post gets any response from BT???

Ectophile & jam2000, you are both entirely missing the point and effectively being apologists for BT.
Whether or not it is technically unlawful to keep recordings beyond a certain time frame is totally and utterly irrelevant!
1. It is not for BT / BT's agents to decide what I can and cannot keep.
2. It is not for a BT agent to unilaterally decide to totally ignore my request for a specific appointment time for valid reasons that were explained when I booked the appointment.
3. It is totally out of order to ignore the appointment time without even having the courtesy to contact be beforehand to *ASK* me if I'd be ok with that.
4. Before irrevocably deleting my personal data (irrespective of whether I hold a lawful right of ownership), even if, which I don't believe, it was the only way to fix the problem I (the account holder) who actually pays this excuse of a company good money should have been *ASKED*! There are potential legal ramifications against BT for destroying personal property.
5 to then be rude and discourteous to a disabled and Ill person is completely and utterly beyond the pale.
I am an IT professional, a manager, I have reset the you view box on several previous occasions *WITHOUT* deleting any recordings and this has always caused the box to behave for a limited period of time. I am now waiting for the box to fall over again so that I can further demonstrate the futility of this "repair".
6. Then for BT to totally ignore my complaint, not even issuing an acknowledgement, only further compounds the situation.
I fully intend to pursue this matter as far as possible.
As an aside, and this is simply retribution on my part, I freely admit, today I had two guys from BT in the conference room at work today. They're trying to sell me many, many thousands of pounds worth of goods and services relating to my company's major expansion plans. They think they left with a good shout of getting the business; they couldn't be more wrong. BT has precisely zero chance of ever getting any more business from my company whilst I'm working there. Petty I know but there we are. What's good for the goose...

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There is no way to know what they know.
I have not seen this problem on these forums.

I have filed a complaint with FCC

(removed)
I have filed a complaint against your fraudulent business practice and non-existent customer services. Wait till your butts get whipped.
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Message was edited by: Admin Moderator

In NY verizon is a little afraid
New Yorks Attorney Generals have nailed them for millions. Additionally the States Consumer Protection Board has authority over them, as well I have read in addition to the NYS Public Service Commission. But by different actions of authority.
So sometimes a local complaint is far superior to Federal complaints. There is always a private right of action and verizon wireless does lose quite a few of those actions. The NYS Register can attest to that.
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Now, to share apps, music and books you need to have the same Apple ID:
iPad's Settings > iTunes & App Stores > Apple ID > Your purchasing Apple ID.
For the other service, your wife should have her own Apple ID.
All she needs is a valid e-mail address, apply Apple ID below:
https://appleid.apple.com
Here's a limk with useful tips: Note: It's also valid in IOS 6
iOS 5 & iCloud Tips: Sharing an Apple ID With Your Family

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If my answers help you, give me a Kudos. Its like a pat on the back.

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