Concurrent Manager cannot find information for your conc req in FND_USER

Dear All,
Our customer is facing this issue while submitting conc requests. The requests end up in a Error with the following message in the Diagnostics.
Concurrent Manager cannot find information for your concurrent request from FND_USER
Cause: Concurrent Manager found no rows while selecting information for your concurrent request from FND_USER .
Sometimes it does not happen. It happens only for HRMS users. We are not sure what is causing this issue.
Anyone has faced this already? Highly appreciate your suggestions / pointers towards solving this issue.
Thanks in advance!
Hem

Hem,
Not sure if this is relevant here, but you may try to submit the following concurrent programs and see if it helps.
- "Sync responsibility role data into the WF table."
- "Synchronize WF LOCAL tables"
- "Workflow Directory Services User/Role Validation"
If the above does not help, enable trace/debug on any of those concurrent programs, and submit it again, check the concurrent request log file contents then (you do not have to generate TKPROF file, so skip this step).
Note: 453527.1 - How To Trace a Concurrent Request And Generate TKPROF File
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=453527.1
Regards,
Hussein

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