Concurrent sessions not being released in CRS2008

Question

We have a servlet trying to connect to Crystal Reports Server 2008 using RAS Java API to open unmanaged reports.
We have 5 CALs and the connection type of the Guest user is configured to use the Concurrent User in the Crystal Reports Server.  We run the reports from our web application with a same user logged on.  We were able to get about 2-3 reports successfully.  After the total sessions reached 5, it fails at the very
beginning of ReportAppSession.initialize()  The logged error message in the Crystal Reports Server is:
ErrorLog 2010  1  7 16:29:25.187 5164 3432 (:46) (..\cdtsagent.cpp:3303): CDTSagent::doOneRequest reqId=154:CSResultException thrown.   ErrorSrc:"Analysis Server" FileName:"..\cdtsagent2.cpp" LineNum:448 ErrorCode:-2147217397 ErrorMsg:"" DetailedErrorMsg:""     ErrorSrc:"COM" FileName:"..\cdtsagent2.cpp" LineNum:443 ErrorCode:-2147210992 ErrorMsg:"All of your system's 5 Concurrent Access Licenses are in use at this time or your system's license key has expired. Try again later or contact your administrator to obtain additional licenses. (FWB 00014)" DetailedErrorMsg:""
We are using Tomcat and have tried the configuration in web.xml of infoviewapp and cmcapp but have no luck -
(1) Locate the pattern "logontoken.enabled" and change the value from the existing 'true' to 'false' :
<context-param>
<param-name>logontoken.enabled</param-name>
<param-value>false</param-value>
</context-param>
(2) Make sure these lines are uncommented:
<listener>
<listener-class>com.businessobjects.sdk.ceutils.SessionCleanupListener
</listener-class>
In a past thread, it mentioned that we may try to use various SDK code offerings to manage sessions.  Could you provide some sample codes using CRS SDK or CMS configuration to release the sessions.
Here is the codes:
try
ReportAppSession reportAppSession = new ReportAppSession();
reportAppSession.createService("com.crystaldecisions.sdk.occa.report.application.ReportClientDocument");
reportAppSession.setReportAppServer("myCRServer");
// This is where the exception is thrown.
reportAppSession.initialize();
ReportClientDocument lo_ReportClientDoc = new ReportClientDocument();
lo_ReportClientDoc.setReportAppServer(reportAppSession.getReportAppServer());
lo_ReportClientDoc.open(asReportName,OpenReportOptions._openAsReadOnly);
ReportServerControl control = new ReportServerControl();
control.setReportSource(lo_ReportClientDoc.getReportSource());
catch(Exception exc)
System.out.println( exc);
Edited by: Bonita Diemoz on Jan 12, 2010 8:17 PM

Answer 1

Recommendation is to publish the report to the Server, and use managed reporting.
You'd have more control over the EnterpriseSession that way.
Unmanaged RAS does use the Guest account for logon, and you don't have any control over the EnterpriseSession at all.
It would be better to upgrade the CAL licensing, if you require additional users.
Sincerely,
Ted Ueda