Configuration Manager services stoping on regular basis.

we have installed and configured WebCenter Interaction 10.3 on Windows 2003 (x86) and using JVM 1.5.0_09.
Running all the component as windows services. Today our Configuration Manager services is stopping on regular basis.
Error:
================================================================================================
STATUS | wrapper | 2009/08/06 06:14:48 | --> Wrapper Started as Service
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.2', '%JVM_2%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.3', '%JVM_3%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.4', '%JVM_4%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.5', '%JVM_5%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.6', '%JVM_6%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.7', '%JVM_7%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.8', '%JVM_8%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.9', '%JVM_9%' is not a valid argument to the jvm. Skipping.
WARN | wrapper | 2009/08/06 06:14:48 | The value of property 'wrapper.java.additional.10', '%BIT_MODE%' is not a valid argument to the jvm. Skipping.
STATUS | wrapper | 2009/08/06 06:14:48 | Launching a JVM...
INFO | jvm 1 | 2009/08/06 06:14:50 | Wrapper (Version 3.2.3) http://wrapper.tanukisoftware.org
INFO | jvm 1 | 2009/08/06 06:14:50 | Copyright 1999-2006 Tanuki Software, Inc. All Rights Reserved.
INFO | jvm 1 | 2009/08/06 06:14:50 |
INFO | jvm 1 | 2009/08/06 06:14:50 |
INFO | jvm 1 | 2009/08/06 06:14:50 | WARNING - Unable to load the Wrapper's native library 'wrapper.dll'.
INFO | jvm 1 | 2009/08/06 06:14:50 | The file is located on the path at the following location but
INFO | jvm 1 | 2009/08/06 06:14:50 | could not be loaded:
INFO | jvm 1 | 2009/08/06 06:14:50 | C:\bea\alui\configmgr\2.0\bin\..\..\..\common\wrapper\3.2.3\lib\native\win32\wrapper.dll
INFO | jvm 1 | 2009/08/06 06:14:50 | Please verify that the file is readable by the current user
INFO | jvm 1 | 2009/08/06 06:14:50 | and that the file has not been corrupted in any way.
INFO | jvm 1 | 2009/08/06 06:14:50 | One common cause of this problem is running a 32-bit version
INFO | jvm 1 | 2009/08/06 06:14:50 | of the Wrapper with a 64-bit version of Java, or vica versa.
INFO | jvm 1 | 2009/08/06 06:14:50 | This is a 64-bit JVM.
INFO | jvm 1 | 2009/08/06 06:14:50 | Reported cause:
INFO | jvm 1 | 2009/08/06 06:14:50 | no wrapper in java.library.path
INFO | jvm 1 | 2009/08/06 06:14:50 | System signals will not be handled correctly.
INFO | jvm 1 | 2009/08/06 06:14:50 |
INFO | jvm 1 | 2009/08/06 06:14:50 | OpenLog: verbosity level = 2
INFO | jvm 1 | 2009/08/06 06:14:50 | bid.bootstrap.loglevel=info+
INFO | jvm 1 | 2009/08/06 06:14:50 | 8-6-2009     6:14:50.872     Info     OpenKernel.Config     Disabled-1249553690622     WrapperStartStopAppMain     com.plumtree.openkernel.impl.config.providers.ConfigXMLFileProvider     Loading config data from C:\bea\alui\configmgr\2.0\bin\../settings/config
INFO | jvm 1 | 2009/08/06 06:14:51 | 8-6-2009     6:14:51.419     Info     OpenKernel.Config     Disabled-1249553690622     WrapperStartStopAppMain     com.plumtree.openkernel.impl.config.providers.ConfigXMLFileProvider     Setting subscription data.
INFO | jvm 1 | 2009/08/06 06:14:51 | container config context:EAS:configurator
INFO | jvm 1 | 2009/08/06 06:14:51 | OpenLog: Registered application name: ConfigInitialization (local machine only)
INFO | jvm 1 | 2009/08/06 06:14:51 | OpenLog: Configuration component contained no logging settings. Creating disabled log service.
INFO | jvm 1 | 2009/08/06 06:14:53 | Aug 6, 2009 6:14:53 AM org.apache.coyote.http11.Http11Protocol init
INFO | jvm 1 | 2009/08/06 06:14:53 | INFO: Initializing Coyote HTTP/1.1 on http-12345
INFO | jvm 1 | 2009/08/06 06:14:53 | Aug 6, 2009 6:14:53 AM org.apache.catalina.startup.Catalina load
INFO | jvm 1 | 2009/08/06 06:14:53 | INFO: Initialization processed in 1157 ms
INFO | jvm 1 | 2009/08/06 06:14:53 | Aug 6, 2009 6:14:53 AM org.apache.catalina.core.StandardService start
INFO | jvm 1 | 2009/08/06 06:14:53 | INFO: Starting service cm
INFO | jvm 1 | 2009/08/06 06:14:53 | Aug 6, 2009 6:14:53 AM org.apache.catalina.core.StandardEngine start
INFO | jvm 1 | 2009/08/06 06:14:53 | INFO: Starting Servlet Engine: Apache Tomcat/6.0.14
INFO | jvm 1 | 2009/08/06 06:14:53 | Aug 6, 2009 6:14:53 AM org.apache.catalina.startup.HostConfig deployWAR
INFO | jvm 1 | 2009/08/06 06:14:53 | INFO: Deploying web application archive cm.war
INFO | jvm 1 | 2009/08/06 06:14:55 | Aug 6, 2009 6:14:55 AM org.apache.catalina.realm.JAASRealm setContainer
INFO | jvm 1 | 2009/08/06 06:14:55 | INFO: Set JAAS app name cm
INFO | jvm 1 | 2009/08/06 06:14:55 | 06 Aug 2009 06:14:55,810 INFO - Reading standard config org/apache/myfaces/resource/standard-faces-config.xml [FacesConfigurator:151]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,200 INFO - Reading config jar:file:/C:/bea/alui/common/container/tomcat/6.0.14/work/cm/localhost/cm/WEB-INF/lib/jsf-facelets.jar!/META-INF/faces-config.xml [FacesConfigurator:250]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,200 INFO - Reading config jar:file:/C:/bea/alui/common/container/tomcat/6.0.14/work/cm/localhost/cm/WEB-INF/lib/opencontrols-framework.jar!/META-INF/faces-config.xml [FacesConfigurator:250]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,200 INFO - Reading config jar:file:/C:/bea/alui/common/container/tomcat/6.0.14/work/cm/localhost/cm/WEB-INF/lib/opencontrols.jar!/META-INF/faces-config.xml [FacesConfigurator:250]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,294 INFO - Reading config jar:file:/C:/bea/alui/common/container/tomcat/6.0.14/work/cm/localhost/cm/WEB-INF/lib/tomahawk-1.1.3.jar!/META-INF/faces-config.xml [FacesConfigurator:250]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,294 INFO - Reading config /WEB-INF/faces-config.xml [FacesConfigurator:411]
INFO | jvm 1 | 2009/08/06 06:14:56 | 06 Aug 2009 06:14:56,341 WARN - Locale name in faces-config.xml null or empty, setting locale to default locale : en_US [LocaleUtils:52]
INFO | jvm 1 | 2009/08/06 06:14:56 | OpenLog: verbosity level = 2
INFO | jvm 1 | 2009/08/06 06:14:56 | OpenLog: Registered application name: OpenControls.winapaqlog4
INFO | jvm 1 | 2009/08/06 06:14:56 | OpenControls.winapaqlog4
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,154 WARN - Ignored element 'dispatcher' as child of 'filter-mapping'. [WebXmlParser:347]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,154 WARN - Ignored element 'dispatcher' as child of 'filter-mapping'. [WebXmlParser:347]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,169 INFO - ServletContext 'null' initialized. [StartupServletContextListener:99]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,169 INFO - Serialization provider : class org.apache.myfaces.shared_impl.util.serial.DefaultSerialFactory [StartupServletContextListener:140]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,185 INFO - Root WebApplicationContext: initialization started [ContextLoader:174]
INFO | jvm 1 | 2009/08/06 06:14:57 | Aug 6, 2009 6:14:57 AM org.apache.catalina.core.ApplicationContext log
INFO | jvm 1 | 2009/08/06 06:14:57 | INFO: Loading Spring root WebApplicationContext
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,263 INFO - JDK 1.4+ collections available [CollectionFactory:76]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,263 INFO - Commons Collections 3.x available [CollectionFactory:80]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,294 INFO - Loading XML bean definitions from ServletContext resource [WEB-INF/applicationContext-acegi-security.xml] [XmlBeanDefinitionReader:347]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,607 INFO - Bean factory for application context [Root WebApplicationContext]: org.springframework.beans.factory.support.DefaultListableBeanFactory defining beans [acegiFilterChainProxy,httpSessionContextIntegrationFilter,securityRequestFilter,exceptionTranslationFilter,filterSecurityInterceptor,authenticationManager,daoAuthenticationProvider,userDetailsService,authenticationBean]; root of BeanFactory hierarchy [XmlWebApplicationContext:100]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,622 INFO - 9 beans defined in application context [Root WebApplicationContext] [XmlWebApplicationContext:322]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,654 INFO - Unable to locate MessageSource with name 'messageSource': using default [[email protected]9d] [XmlWebApplicationContext:473]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,654 INFO - Unable to locate ApplicationEventMulticaster with name 'applicationEventMulticaster': using default [org.springframework.context.event.SimpleApplicationEventMulticaster@f0f2f1e] [XmlWebApplicationContext:495]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,654 INFO - Unable to locate ThemeSource with name 'themeSource': using default [[email protected]f0fdecd] [UiApplicationContextUtils:83]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,654 INFO - Pre-instantiating singletons in factory [org.springframework.beans.factory.support.DefaultListableBeanFactory defining beans [acegiFilterChainProxy,httpSessionContextIntegrationFilter,securityRequestFilter,exceptionTranslationFilter,filterSecurityInterceptor,authenticationManager,daoAuthenticationProvider,userDetailsService,authenticationBean]; root of BeanFactory hierarchy] [DefaultListableBeanFactory:261]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,888 INFO - Validated configuration attributes [AbstractSecurityInterceptor:220]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,888 INFO - Using context class [org.springframework.web.context.support.XmlWebApplicationContext] for root WebApplicationContext [ContextLoader:189]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,888 INFO - Root WebApplicationContext: initialization completed in 703 ms [ContextLoader:199]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,904 INFO - Initializing filter 'RequestContextFilter' [RequestContextFilter:152]
INFO | jvm 1 | 2009/08/06 06:14:57 | 06 Aug 2009 06:14:57,904 INFO - Filter 'RequestContextFilter' configured successfully [RequestContextFilter:177]
INFO | jvm 1 | 2009/08/06 06:14:58 | Aug 6, 2009 6:14:57 AM org.apache.catalina.startup.HostConfig deployWAR
INFO | jvm 1 | 2009/08/06 06:14:58 | INFO: Deploying web application archive ROOT.war
INFO | jvm 1 | 2009/08/06 06:14:58 | Aug 6, 2009 6:14:58 AM org.apache.coyote.http11.Http11Protocol start
INFO | jvm 1 | 2009/08/06 06:14:58 | INFO: Starting Coyote HTTP/1.1 on http-12345
INFO | jvm 1 | 2009/08/06 06:14:58 | Aug 6, 2009 6:14:58 AM org.apache.catalina.startup.Catalina start
INFO | jvm 1 | 2009/08/06 06:14:58 | INFO: Server startup in 4531 ms
INFO | wrapper | 2009/08/06 07:10:02 | User logged out. Ignored.
INFO | wrapper | 2009/08/06 07:10:03 | User logged out. Ignored.
INFO | jvm 1 | 2009/08/06 07:10:04 | OpenLog: verbosity level = 2
INFO | jvm 1 | 2009/08/06 07:10:04 | bid.bootstrap.loglevel=info+
INFO | jvm 1 | 2009/08/06 07:10:04 | 06 Aug 2009 07:10:04,279 INFO - Closing application context [Root WebApplicationContext] [XmlWebApplicationContext:599]
INFO | jvm 1 | 2009/08/06 07:10:04 | 06 Aug 2009 07:10:04,279 INFO - Destroying singletons in {org.springframework.beans.factory.support.DefaultListableBeanFactory defining beans [acegiFilterChainProxy,httpSessionContextIntegrationFilter,securityRequestFilter,exceptionTranslationFilter,filterSecurityInterceptor,authenticationManager,daoAuthenticationProvider,userDetailsService,authenticationBean]; root of BeanFactory hierarchy} [DefaultListableBeanFactory:272]
INFO | jvm 1 | 2009/08/06 07:10:04 | 8-6-2009     7:10:04.279     Info     OpenKernel.Config     Disabled-1249557004060     Wrapper-Shutdown-Hook     com.plumtree.openkernel.impl.config.providers.ConfigXMLFileProvider     Loading config data from C:\bea\alui\configmgr\2.0\bin\../settings/config
INFO | jvm 1 | 2009/08/06 07:10:04 | OpenControls.winapaqlog4
INFO | jvm 1 | 2009/08/06 07:10:04 | INFO: PmbApplication.run() exiting forcefully... Releasing one worker thread.
INFO | jvm 1 | 2009/08/06 07:10:04 | 8-6-2009     7:10:04.810     Info     OpenKernel.Config     Disabled-1249557004060     Wrapper-Shutdown-Hook     com.plumtree.openkernel.impl.config.providers.ConfigXMLFileProvider     Setting subscription data.
INFO | jvm 1 | 2009/08/06 07:10:04 | container config context:EAS:configurator
INFO | jvm 1 | 2009/08/06 07:10:04 | OpenLog: Registered application name: ConfigInitialization (local machine only)
INFO | jvm 1 | 2009/08/06 07:10:04 | OpenLog: Configuration component contained no logging settings. Creating disabled log service.
STATUS | wrapper | 2009/08/06 07:10:06 | <-- Wrapper Stopped
============================================================================
When we are starting , it stays for couple of mins say 10/15 mins then it stops.
Can any body have any idea what should i do to get it resolved.

The logs look odd to say the least on start up and there are couple items when the service gets the signal to shutdown that are suspicious.
My suggestion is to troubleshoot top down. Clean up the discrepant messages upon startup.
message : INFO
Please verify that the file is readable by the current user
and that the file has not been corrupted in any way.
One common cause of this problem is running a 32-bit version
of the Wrapper with a 64-bit version of Java, or vica versa.
This is a 64-bit JVM.
Are you attempting change the existing out of box JVM?
You know it doesn't use sun jvm anymore. It's JROCKIT.
Make sure your JVM Settings are as follows:
C:\bea\alui\configmgr\2.0\settings\config\wrapper_base.conf
# Java Application
wrapper.java.command=%JRE_PATH%/bin/java
THEN Verify:
CMD
cd C:\bea\alui\common\jre\1.5.0_32\
java -versionYou should get something like.
java version "1.5.0_12"
Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04)
BEA JRockit(R) (build R27.4.0-90-89592-1.5.0_12-20070928-1715-windows-ia32, comp
iled mode)
In any case, your enviroment seems funky. Use the tips above to troubleshoot.
Troubleshoot this error first and find out why it thinks your using a 64 bit JVM versus a 32 bit one.
Last tip: Place Logging into Debug to see whether more logging will give you further insight into the problem.
Hope this helps!
Cheers!!!

Similar Messages

  • Can't connect to Configuration Manager Service manager

    So after a failed upgrade to R2, I've had to restore the database as the R2 upgrade corrupted the DB.
    I am now working though the minefield of component errors. However I can't connect to the configuration manager service manager, I get this error:
    Error communicating with the specified Configuration Manager Site Server
    So I have done a site reset and I still have the same issue.
    I have tried several accounts, all with full permissions on the site server and in configuration manager.  I'm stumped now.
    Anyone experienced this before and found a solution?

    Hi,
    Any useful information in your ConfigMgrSetup.log and windows event log?
    Best Regards,
    Joyce Li
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Packaging Configuration Management Service of the portal

    Hi:
    I am writing a KM namespace filter to be applied to a CM
    repository of news items. There is an 'admin console' for
    this functionality. The 'Admin' in her/his admin console
    iview does some selections regarding no. of items,name of
    categories to display and saves them.
    Since KM filter functionality or CM repository properties
    can't be changed during runtime,ie.,any change of selections
    done by the 'admin' needs restart of the servlet engine,
    which is not an option in a production environment. So, I
    thought of using 'Configuration Management Service' of the
    portal to read from and write to all the selections during
    the runtime.
    <u>Everything is fairly easy regarding writing a configuration
    management service, except packaging it and deploying it.
    The documentation makes no sense if you compare it to the
    example given along with the portal documentation.
    Do we have to use any special plugin to package this
    service ? Or is there any updated documention available ?</u>
    Please help me with this problem,
    Thank you very much,
    Prasad Nutalapati.

    Hi,
    You can access through useradmin.
    example: http://localhost:<port>/useradmin
    Here, log-in to the application as an administrator. You can see the
    "Identity Management".
    Thanks
    R.Murali

  • Unable to Launch URLs in 11.1.2/Configuration Manager service

    Hi All,
    I've installed and configured Hyperion 11.1.2. Whne i'm trying to Launch URLs for Shared services, Admin Console and work space they are not opening. What settings that i've to make after configuration. When i looked at services, the epmsystemconfiguration manager is not started. When i try to start this service, it is giving the message "could not start this service on Local computer". Pls. let me know what changes that i need to do. Once i setup configuration manager (if i give the correct username & pwd for oracle support) can i start this service and Launch the URLs ?

    Hi John,
    The shared services URL and Admin Console URL are working fine. When i try to launch Worksapce URL like http://servername:19000/workspace, it is not opening. When i try to use the URL as http://servername:28080/workspace, the workspace is opening, but giving the error as "Namespace Communication Error". When click Ok here it is giving other message as "Workspace Error". It should run on Port # 19000 right ? I'm not understanding why it is running on Port 28080. In the Configurator, first i did Foundation, Essbase, Planning, Reporting and Analysis, and then Foundation -> Configure web server finally. Is it wrong approach ?
    Also, I've given the user ID as epm_admin during the configuraion, but unable to login with this ID. When i use userID as admin, i'm able to Login to Essbase. Pls. help John

  • EPM 11.1.2 - epmsystem Configuration Manager service fails to start

    OracleEpmSystemc_oracle_middleware_user_projects_epmsystem1ConfigurationManager fails to start. I do not know how I am getting affected because everything else works fine. I have Essbase , Studio, Planning, EAS installed and all of them work fine. Do not know why this service fails. This is a fresh install of EPM 11.1.2 on windows 2003.
    The Event Viewer says "The OracleEpmSystemc_oracle_middleware_user_projects_epmsystem1ConfigurationManager service failed to start due to the following error:
    The service did not respond to the start or control request in a timely fashion. "
    Thanks
    Edited by: 823489 on Dec 24, 2010 6:25 AM

    Hi,
    have you found a fix for this ?
    I'm getting the same error.
    Thanks,
    Cyril

  • Configuration Manager 2012 SP1 updates

    Hi,
    Are there any updates to Config Manager 2012 sp1 other than the Cumulative updates?
    I see there are 3 cumulative updates but each say to not install unless a specific fix is needed.  
    I am not sure if any of the fixes might fix some problem that we might not have today but could later.
    Should we just not upgrade or should we apply the CU1, 2 and 3 even though we dont have any specific problems?
    Thanks Lance

    Lance,
    There are actually 4 Cumulative updates. The patches are cumulative so you only apply the latest. 
    http://sccmentor.wordpress.com/2014/01/29/cumulative-update-4-for-system-center-2012-configuration-manager-service-pack-1-is-now-available/
    As to installing, it depends if you have any currently issues that are addressed by the patches or need to support Windows 8.1 in anyway, in which case you would have to go with CU3 and above.
    Personally I like to keep the system up to date but with any update fix there's always the chance of it introducing a new issue,
    Cheers
    Paul | sccmentor.wordpress.com

  • Non-admin Users SQL Server Configuration Manager

    Hi Everyone,
    I'm wondering if it's possible to grant non-admin users to start/stop SQL services using SQL Server Configuration Manager. Using the sc command, I was able to grant non-admin users access to services applet in Windows.
    However, our DBA said that the best practice to stop/start SQL is via SQL Server Configuration Manager. Based on testing, they are unable to stop/start SQL from SQL Server Configuration
    Manager though they are able to do so (stop/start SQL services) via Services applet.

    Check these links.. Yes you can stop/start SQL is via SQL Server Configuration Manager, services.msc,
    SSMS --> InstanceName-->Stop / Start
    http://support.microsoft.com/kb/325349
    http://social.technet.microsoft.com/Forums/en/w7itprosecurity/thread/8848c72c-37fa-4d7f-90a6-769e4204f2f3
    Raju Rasagounder Sr MSSQL DBA

  • How to configure solution manager service desk knowledge base for customer?

    Hi Expert,
    How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
    Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
    Please advice,
    Thanks
    regards,
    ng chong chuan

    >
    Chong Chuan Ng wrote:
    > How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
    >
    > Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
    Hi,
    It's a good idea, but currently it's not yet supported.
    In Work Center, there is no predefined (nor a hidden) link shipped by SAP to access the Solution Database for key users.
    With a future EhP for Solution Manager, you might get an integration of the Solution Database into the message processing Web UI.
    Best regards,
    Ruediger

  • Configuration guide on Solution Manager Service Desk Scenario

    Hi all,
    I have just setup a Solution Manager 3.2 system and have followed the configuration guide, SP9.pdf which directs me to use SPRO to configure it. However, after going thru the SPRO, it doesn't gives me specific steps to setup the Service Desk scenarios. I could not find any specifc steps on creating a service Desk, business partners or configuration on the satelite system. Please kindly provide me with the relevant guide. Thanks in advance.

    Hi Guan,
    I don't know if my message is being sent too late for you, but only now I read your question..
    You have to go through Customer Relationship Management configuration in order to customize Service Desk and Change Request Management the way you need. Before, I believe you must have in your hands the specification of your Organizational Structure, who will be each business partner in your organization, with the correct responsibilities, then you draw the workflow you want to implement, which is the complete landscape, have your RFC connection to SAP working in order to send support messages to them (this should be ok if you already have SolMan working, it needs the RFC connection in order to update the services..). Once you define your processes, based on the ITIL, then you can start configuring your Service Desk. Inside the IMG of the SolMan->Service Desk you have the CRM steps you need (if you have SP09 or up), and the documentation inside the IMG are really useful. If you are not used to CRM, I suggest you take a look at the CRM Documentation, because most of the things are better explained there. Actions, Conditions for Actions, Business partners, Installed Base with default business partners, Solution Database..
    You may be a little bit confused reading the lots of docs that SAP delivers about SolMan Service Desk regarding using SLF1 or SLFN transaction Type. SLF1 was the old one, used by SolMan 3.1, and it has some differences from SLFN. In fact, SLF1 is more complex. It has items, SLFN does not. It uses a Service Confirmation, SLFN does not.. and so on..
    If you need more information, please let me know. I have been working with Service Desk and Change Request Management for one year, in Scandinavia, maybe we can exchange tips.
    Best regards,
    Raquel Cunha
    São Paulo, Brazil

  • How to configure request manager service for multiple website in one web application

    I have set up sp 2013 as below:
     web application : wa1
    site collection : sc1
    sp site: site1, site2
    I used 2 WFE, 1 APP, how can I use request manager service to control  site1 to wfe1, site2 to wfe2?
    Awen

    That's not what i'd describe as load balancing.
    A better description would be load-isolation. In your description then if the load on site1 was large (and growing) but site2 was quiet then site1 would struggle and eventually become unable to handle the number of users but site2 would still be ok. That's
    fine from a QOS point of view but it's not the norm for load balancing. It would work in simple scenarios but the out of the box load balancing tools are much better suited than that sort of approach.
    This article shows how to configure the RMS and may help show how your request is difficult to configure:
    http://www.harbar.net/articles/sp2013rm2.aspx

  • Solution manager service desk - configuration -pls help

    Hi Forum,
    I have completed basic configuration of service desk (solution manager 7.1) and able to realize things like create/process/confirm message and email notification after automatic support team determination (which works well based on component). However facing below issues and have few requirement.
    1. Once the support team gets determined automaitcally based on component field 'Support Team' gets filled with a predeifined value which is obvious however furhter to that when i wish to change the 'Support Team' manually its grayed out i.e. i am not able to change it as it goes to non-edit mode. how to solve this issue?
    2. In mail notification if message is raised from the satellite system or solution manager itself i am receiving the details of the system e.g. products installed and software components which makes message unneccesarily long. Can i configure system to produce e-mail noification without system info so that a notification can be kept short. (This is required as client needs to use service desk for internal purpose and not happy to see the system information as its increasing the length of the message)
    3. While creating organizational structure in /nppoma_crm . i have created organizational unit/Support team/support employees..now in support team determination e-mail notification goes to the determined supoport team (to bp for which e-mail id is entered) however it doesnt goes to the employees mapped under support team as members (pls note bp for each member is maintained along with the e-mail id)
    4. I would like to know the method used for automatic sold-to-party determination as like support team determination & is it possible to reset the number range as while test plenty of messages got created e.g. 8000000584/8000000585/8000000586 to be reset to 8000000001 again so client can start from 8000000001.
    Please help by sharing your thought on this at earliest.
    Regards,
    Rupesh
    Edited by: rupesh_modi12 on Dec 23, 2011 12:25 PM

    Hi Jitu,
    Thank you very much for sharing the links. However sad to say after succesful configuration still the issues mentioned below remains same :
    1. Once the support team gets determined automaitcally based on component field 'Support Team' gets filled with a predeifined value which is obvious however furhter to that when i wish to change the 'Support Team' manually its grayed out i.e. i am not able to change it as it goes to non-edit mode. how to solve this issue?
    2. In mail notification if message is raised from the satellite system or solution manager itself i am receiving the details of the system e.g. products installed and software components which makes message unneccesarily long. Can i configure system to produce e-mail noification without system info so that a notification can be kept short. (This is required as client needs to use service desk for internal purpose and not happy to see the system information as its increasing the length of the message)
    3. While creating organizational structure in /nppoma_crm . i have created organizational unit/Support team/support employees..now in support team determination e-mail notification goes to the determined supoport team (to bp for which e-mail id is entered) however it doesnt goes to the employees mapped under support team as members (pls note bp for each member is maintained along with the e-mail id)
    4. I would like to know the method used for automatic sold-to-party determination as like support team determination & is it possible to reset the number range as while test plenty of messages got created e.g. 8000000584/8000000585/8000000586 to be reset to 8000000001 again so client can start from 8000000001.
    Regards,
    Rupesh

  • [Forum FAQ] Configuration Manager Console shows nothing if you change SSRS to using SSL after Reporting Service Point is installed

    If the SSRS is changed to SSL mode and http binding is removed after Reporting Service Point is installed. The Configuration Manager Console shows nothing in Reporting Pane. After digging into this problem, the cause is that the SSRS information has not
    been updated in Configuration Manager Database. The following steps are taken for finding the root cause.
    1. After changing to SSL, the Reporting Service Point log shows the error as shown in Figure 1.
    The request failed with HTTP status 404: Not Found.
    (!) SRS not detected as running
    Failures reported during periodic health check by the SRS Server DB2.SCJIZHO.COM.
    Figure 1
    From the error, seems the cause was the Reporting Service Point detected a wrong port. We digged around in Registry and found the information is a Registry key named ReportServerUri at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\SMS\SRSRP. After changing the Report
    Server address to https. The error is gone as shown in Figure 2. But the issue remains, the Console still shows nothing. It is not a right direction.
    Figure 2
    2. Open the Console log file, it also shows some valuable information.
    instance of __ExtendedStatus
                    Operation = "ExecQuery";
                    ParameterInfo = "SELECT * FROM SMS_Site WHERE SiteCode = 'PRI'";
                    ProviderName = "WinMgmt";
    \r\n
    [1, PID:3136][04/24/2014 01:46:00] :Property: 'LastModifiedTime'\r\nSystem.Management.ManagementException\r\nNot found \r\n   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
       at System.Management.PropertyData.RefreshPropertyInfo()
       at System.Management.PropertyDataCollection.get_Item(String propertyName)
       at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlResultObjectBase.get_Item(String name)\r\nManagementException details:
    [52, PID:3136][05/11/2014 20:14:15] :[ReportProxy] - User-specified default Reporting Point [PRI.scjizho.com] could not be found, [DB2.scjizho.com] is now the default Reporting Point (Figure 3).
    Figure 3
    It seems the Console wants to access the old http site and it fails to get into the site for sure. Actually, the Site Configuration information is come from Site Control File and as we all know that ConfigMgr 2012 doesn’t store the Site Control file in the
    file system. However, it’s stored in the SQL database (as XML file). The XML file is stored in a view named vSMS_SC_SiteControlXML. This view is a read-only view. We cannot edit it directly. The related table stored the SSRS information for this view is SC_SysResUse_Property.
    Running the following query will list the SSRS address. We can see the address is still the old one. This is why the Console shows nothing.
    SELECT
    name,
    value2
    FROM dbo.SC_SysResUse_Property
    where name
    ='ReportServerUri'
    or name=
    'ReportManagerUri'
    Remarks:
    This article is just to let you know why the Console cannot show the Reports after changing to SSL mode. We do not intend to make you change the table in Database, if you want to change it, you will be at your own risk. The real solution to this situation
    is to reinstall your Reporting Service Point.
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    Ok, but how do you solve this problem? Does uninstalling the RP and adding it back solve this problem?
    http://www.enhansoft.com/

  • Configuration Manager 2012 R2 - SRS Reporting Services not configuring Report Server

    Hi all,
    I am running stand-alone primary site and remote (shared) SQL 2012 SP1 on Windows 2012 R2 Standard. Remote SQL server is currently hosting multiple instances and Configuratoin Manager is running on a custom instance. SCOM databases also co-exist on the same
    SQL environment (different instance with SSRS installed & running perfectly).
    After setting up the Reporting Services role on Configuration Manager environment,  srsrpsetup.log & srsrpMSI.log states installation is successful. However, when monitoring srsrp.log file, we encounter the below message -
    SMS_EXECUTIVE started SMS_SRS_REPORTING_POINT as thread ID 5232 (0x1470).
    SMS_SRS_REPORTING_POINT 02/12/2014 
    07:44:00 7828 (0x1E94)
    This is a SRS Reporting Point Role as SRSRP registry key exists.
    SMS_SRS_REPORTING_POINT 02/12/2014 07:44:15
    5232 (0x1470)
    Waiting for changes for 0 minutes SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Timed Out... SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Check state SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Check server health. SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Registry change SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Waiting for changes for 1 minutes SMS_SRS_REPORTING_POINT
    02/12/2014 07:44:15 5232 (0x1470)
    Timed Out... SMS_SRS_REPORTING_POINT
    02/12/2014 07:45:15 5232 (0x1470)
    Steps taken so far -
    1. Switched reporting services to run from local system account to domain account. 
    2. Created new Report Server database on our instance and reconfigured Reporting Services to this DB.
    3. Un-installed and re-installed Reporting Services role in Configuration Manager
    4. Un-installed and re-installed SSRS on Configuration Manager (dedicated) SQL instance after removing Reporting Services role in CM12.
    I have referred couple of links on forum and none seem to help resolve this issue.
    Let me know if there is anything specific I missed out from my end. Appreciate any assistance.
    Regards,
    mittu

    It seems that Reporting Services for SCOM and SCCM cannot co-exist on the same server (it sounds like a bad idea anyway)
    http://www.systemcentercentral.com/system-center-2012using-a-common-sql-backend-database-sysctr-scom-scsm/
    https://social.technet.microsoft.com/Forums/en-US/7e6b5ae9-04c8-4c5d-a77f-9f5208d4e65f/is-it-possible-to-deploy-2-scom-2012-r2-reporting-in-a-sql-server-which-already-has-scom-reporting?forum=operationsmanagerreporting
    https://social.technet.microsoft.com/Forums/systemcenter/en-US/0332b156-bc36-4699-8775-a561915f35ab/scom-2012-reporting-components-with-a-shared-sql-cluster?forum=operationsmanagerdeployment
    Gerry Hampson | Blog:
    www.gerryhampsoncm.blogspot.ie | LinkedIn:
    Gerry Hampson | Twitter:
    @gerryhampson

  • Best Practice: Configuring Windows Azure Management Services

    I have a 3 Websites, 1 Blob Storage, and 1 SQL Server that I would like to configure for basic stability and performance monitoring. I know I can set up alerts through Management Services based on various metrics. My question is, can someone give me a recommended
    set of metrics that are good baselines?
    It is nice that Azure is so customizable, but frankly I have no idea how much CPU Time in milliseconds over a given evaluation window is appropriate. Or how many Http Server Errors? More than 0 seems bad, no? Wouldn't I want to know of any/all errors?
    So if anyone has some "best practice" metrics for me, that would be really helpful.
    Thanks.

    Hi,
      >> can someone give me a recommended set of metrics that are good baselines?
    Actually, many metrics depend on your scenario. For instance, if there're a lot of concurrent requests or if a single request is expected to take some heavy computation, then it is expected to have a high CPU usage, thus it is difficult to give
    you a specific number.
    In general, you may want the CPU usage of a web server to be as high as possible (idle CPU costs money but does not provide valuable results), but if it is low enough, if additional concurrent requests are received, they can be served without too much
    delay. In Windows Azure, you may want to setup auto scaling so that if CPU usage is high enough during a period, you create a new instance. If CPU usage is low enough during a period, you remove an instance. You may also want to use response time in addition
    to CPU to monitor whether you need to add/remove an instance.
      >> Or how many Http Server Errors? More than 0 seems bad, no? Wouldn't I want to know of any/all errors?
    As for server error, in general you want to get notified by all errors (> 0), however they're unexpected and need to be investigated. But if in your scenario you expect a certain level of server errors, then it is fine to use a larger number.
    Best Regards,
    Ming Xu
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Trying to make Reporting Services Configuration Manager work. Or, SQL Server Reporting Services.

    Under Start > Programs > Microsoft SQL Server 2008, I have the following:
    SQL Server Management Studio
    Configuration Tools
    Integration Services
    Import and Export Data
    Under Configuration Tools, I have the following:
    SQL Server Installation Center
    SQL Server Configuration Manager
    SQL Server Error and Usage Reporting
    Reporting Services Configuration Manager
    I tried to enable Reporting Services through 'Reporting Services Configuration Manager' but I don't seem to have much control from this view.  I see two boxes, one named Server Name (and it shows my server name) and the other is named Report Servicer Instance (and this is grayed out).  If I click on the Find box next to Server Name, I get this message:
    Report Server WMI Provider Error: Invalid Namespace
    Details
    Invalid Namespace
    To get the Server Name I right-clicked SQL Server > Properties > General
    Any ideas on how to make Reporting Services Configuration Manager work?  Or, can you please give me more details on how to access "System control" => "Services"?  I'm not seeing it anywhere and I'm not seeing any way to find "Sql Server Reporting Services".  Basically, I'm trying to activate my SQL Server Reporting Services.
    I am using SQL Server 2008 Express Management Studio.  Is SQL Server Reporting Services included in Express Management Studio?  I read, online, that it is, but I can't find it anywhere.
    Thanks again!
    Ryan--
    <input id="gwProxy" type="hidden"><!-- Session data--></input> <input id="jsProxy" onclick="jsCall();" type="hidden" />

    Thanks Jerry Nee!!  This may be exactly what I’m looking for!  I went to this link:
    http://www.microsoft.com/downloads/details.aspx?FamilyID=B5D1B8C3-FDA5-4508-B0D0-1311D670E336&displaylang=en#filelist  
    At the top of the page it says, ‘Microsoft® SQL Server® 2008 Express with Advanced Services’, which seems like this is what I’m looking for, so I downloaded the file named ‘SQLEXPRADV_x86_ENU.exe’
    Then, I cut that from my desktop and pasted it in my C-drive and I get a message that says, ‘this folder already contains a file named ‘SQLEXPRADV_x86_ENU.exe’, would you like to replace the existing file?’
    I’m thinking…what the heck?  Do I already have this thing?  If so, why can’t I see SQL Server Reporting Services?  Maybe I have it now, and I just don’t know how to access the reporting Services features…
    Couple quick questions:
    What’s the difference b/w these two files: 
    ‘SQLEXPRADV_x64_ENU.exe’ and ‘SQLEXPRADV_x86_ENU.exe’? 
    Also, my current version of SSMS, Help > About shows this:
    Microsoft SQL Server Management Studio
    10.0.1600.22 ((SQL_PreRelease).080709-1414 )
    Microsoft Data Access Components (MDAC)
      2000.085.1132.00 (xpsp.080413-0852)
    Microsoft MSXML
    2.6 3.0 5.0 6.0
    Microsoft Internet Explorer
    8.0.6001.18702
    Microsoft .NET Framework
    2.0.50727.3603
    Operating System
    5.1.2600
    Should Server Reporting Services be included in this version?  I think so!!!
    Under Start > Programs > Microsoft SQL Server 2008 > Configuration Tools > Reporting Services Configuration Manager, I see this:
    Connect to a report server instance:
    Server Name: 
    Report Server Instance: 
    My server name is ‘'EXCEL-4J2W8KYNP', which I got from Control Panel > System Properties > Computer Name > Full Computer Name;
    However, when I put that server name in the box, and hit ‘Find’ I get this message: ‘Report Server WMI Provider error’ Invalid namespace
    Details: Invalid Namespace.
    I have no idea what this means…
    Thanks for everything!
    Ryan---

Maybe you are looking for

  • Can CC work in two places at once???

    Hey, question about Creative Cloud being installed in more than one location. I often have people I work with come over to use my machines at my home when we are working on big projects. Would CC still work if I am working on my laptop from my accoun

  • Just updated Leopard and now not displaying in HDMI

    Have just updated a load of software and for some reason my mac mini has stopped outputting to my display (Sony TV) in HDMI. Has anyone experienced this before?????? Does anyone have any suggestions how to fix this??? Thanks

  • Creating Asynchronous webservice using Jdeveloper

    Guys,           I want to expose a java class as a Asynchronous web service. The issue is i cannot make it asynchronous. When i deploy it, there is no callback port. Have anybody used Jdeveloper to generate Asynchronous web service from java class? B

  • Lenovo G580

    Couldn't find the right spot to post this question, looks like there's no subforum for G model laptops... I'm in Portugal and a friend of mine gave me a Lenovo laptop he brought from Sth Africa it came with Windows 8 installed in english so I tried i

  • When itunes is clicked, it takes me to the app store?

    recently i've noticed when i click itunes on my ipod touch, it takes me to the app store? any reason why it does this? thanks..