Configurator: Unexpected response

Question

Hello there,
I am trying to roll out our first set of iPads using Apple Configurator but have run into a problem which searching has not been able to get me out of.
I have downloaded free apps (though will be using VPP later for paid ones) and Configurator prompts me for an Apple ID, which I then enter.
Upon trying to OK this prompt with my Apple ID details inside, red writing appears below the text boxes saying "Received an unexpected response from the iTunes store.".
So I look in the system log for a bit more detail and I come across the line
Apple Configurator: ERROR - 32040ms URL does not exist in the URL Bag for key (configurator-authenticate-account). (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-169/Application/Controllers/CDAppStoreController.m:408)
Also:
Apple Configurator: ERROR - 32040ms Unable to construct a request for URL key: configurator-authenticate-account (/SourceCache/AppleConfigurationUtility/AppleConfigurationUtility-169/Application/Controllers/CDAppStoreController.m:201)
I have tried to find an answer on how to fix them or what they even mean, but was unable to do so.
If anyone could help, I would appreciate it.
Thanks.

Answer 1

Hi reynellaec,
I haven't seen these error messages specifically, but often times the errors that I see when trying to install apps are the result of Apple ID mismatches. Since you are just starting out, I would reset everything and start from the beginning to make sure that we are all on the same page.
Start with one iPad. Wipe the iPad clean (Settings -> General -> Reset -> Erase All Conteent and Settings).
Then, go into iTunes and authorize with an Apple ID (iTunes -> Store -> Authroize this computer). It doesn't have to be a VPP Apple ID…just an ordinary Apple ID used to associate with the app. Then download the app(s) in iTunes. They will go to ~/Music/iTunes/Mobile Applications. These apps will be linked to the Apple ID you authorized in iTunes.
Next go into Apple Configurator and add the apps on the Prepare -> Apps screen. When you try to add the app in AC (clicking on the "+" at the bottom of the screen), you should be prompted to enter an Apple ID and password (see screenshot below).
It will say that "This Apple ID will be used to redeem VPP codes…" It is NOT the Apple ID used to purchase the VPP codes… The VPP codes can be redeemed by any Apple ID.
You must enter the same Apple ID and password that you used to download the app in iTunes, and you should be good to go.
Connect the iPad that you reset and try installing the app(s).
Hope this helps!!
~Joe