Connecting to Remote Desktop Published Apps through RD Web Access not working

Hello,
I have configured an RD Gateway server. My scenario is like I have a windows 2012R2 server with all RD components (Gateway, web access, connection broker, session host) configured, since this is for a poc. Externally I can access rd web access portal (https://<servername.domain.com>/rdweb)
and can connect to the target server using "Connect to a remote pc" tab without any issue.
But I can't connect to any published app from "Remote App and Desktop". The error I recieve is "unable to connect to remote pc. please provide the fully-qualified name......."
At the same time I can see below errors in event logs related to connection broker:
Error 802: 
RD Connection Broker failed to process the connection request for user domain\Administrator. 
Error: Element not found. 
Event 1306:
Remote Desktop Connection Broker Client failed to redirect the user domain\Administrator. 
Error: NULL
Error 1296:
Remote Desktop Connection Broker Client failed while getting redirection packet from Connection Broker.
User : domain\Administrator 
Error: Element not found. 
Googling I could see some posts related to these issues, mentioning about to check the network connectivity between RDCB and the target server. I can defenitely say it is fine and already mentioned I can connect to the same server using "connect to
remote pc" tab.
Just FYI, I have this server as Amazon EC2 instance and the domain is configured as Amazon directory service. Can someone please help me at the earliest.. This is pretty urgent as my tasks are pending due to this issue.. 
Vysakh

Hi,
I have seen similar issues with Essential role installed, if it’s installed on the terminal server, please remove it.
Please also ensure involved machines are fully patched and keep port 443 of the TS server open.
When external users connect to the Web Access page, are they able to see remote apps? If not, please check whether user assignment setting is configured correctly for remote apps.
Are users able to open remote apps from internal network?
Here are some related links below for you:
RDWeb URL Access Works Successful but cannot open Apps Externally only Internally
https://social.technet.microsoft.com/Forums/en-US/144a0543-7a7c-4899-a674-0fd29dacab7a/rdweb-url-access-works-successful-but-cannot-open-apps-externally-only-internally?forum=winserverTS
RemoteApp Internet
https://social.technet.microsoft.com/Forums/windowsserver/en-US/70a819de-3338-4427-a1c3-e38ef99dd4b3/remoteapp-internet?forum=winserverTS
Configuring RD web access for public/external access
https://social.technet.microsoft.com/Forums/windowsserver/en-US/4396d3e9-2ac5-4d0b-baba-25471498a349/configuring-rd-web-access-for-publicexternal-access?forum=winserverTS
Best Regards,
Amy
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