"Contacting server for information" when selecting a mail that has already been read

In Outlook 2013 using an Imap/google account I very often the message “Contacting server for information” when selecting a mail that has ALREADY been read. I am not trying to forward or reply just simply selecting the mail. Why is the program trying to get
information from the server that it already did receive once?
How do I get Outlook to stop this ridicules behavior?

Hi,
Does this issue happen on each email you selected?
Outlook displays this message whenever it needs to load content in your email, but the required content is being downloaded slowly or there is a connectivity issue with the content location.
Please try to go to File > Options > Trust Center > Trust Center Settings > Automatic Download and untick the check box labelled "Don’t Download Pictures Automatically in HTML E-mail Messages or RSS Items". Click OK and then test again.
In addition, if the email has a linked image, the image will not be downloaded locally on the system and it will be downloaded every time you open the email.
Besides, some third-party add-in may also cause such issue. Please try to open Outlook in safe mode and check if this issue continues. To do this, exit Outlook, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Similar Messages

  • "contacting server for information" in oulook vba

    Hi I am trying to append email body (It is an HTML body with large images ) to word with outlook vba (Actully number of emails body).
    1st emails body is copied correctly after which pop up of "contacting server for information" which takes the control . After that due to some peoblem empty spaces are copied on to word document after that.
    When I try to run the macro 2-3 time on same set of emails the output created is correct.

    Hello Gautam,
    What code do you use? Could you be more specific?

  • HT5934 With the new ios7 my every time I receive hotmail it shows all mail as unread when it has already been read

    With the new ios7 my every time I receive hotmail it shows all mail as unread when it has already been read

    I have the same issue with a non-hotmail POP3 mail account. Must be a bug in iOS7 as it worked without a problem in iOS6.
    The funny thing is that if you select "Edit (upper right corner of the screen)/Mark All" there is no "Mark as read" choice here, it reads "Mark as unread". So the built-in Mail app knows that the messages has been read. (Note that I use a non-English iOS language setting, so the actual labels may differ).
    And the next funny thing is that only the really unread mails (new ones) are marked with the ussual blue dot.
    I have already sent a feedback to Apple about it.

  • I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    I bought songs on my laptop which synced to my iphone and iPad.  But I can't find them on itunes library on my home computer.  However, when I click download for the same song it says it has already been purchased.  How do I find it on home computer?

    Is your "home computer" the same as your laptop or are these two different machines?

  • How do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?

    how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?

    jen19 wrote:
    how do you pay for apps with credit on your account from an itunes gift card that has already been redreemed and the credit id on the account?
    Just buy something.

  • How do I open a site in Muse that has already been downloaded from our server to my harddrive.

    Ho do I open a site in Muse that has already been downloaded from our server to my hardrive?

    Muse can open .muse files only. Sites downloaded to your hardrive as HTML cannot be imported to Muse. Pages need to be designed in Muse in order to be saved as a Muse project that you can always publish to the web.
    Thanks,
    Vinayak

  • I have been trying to open itunes that has already been installed. But, the thing is it never opens and when i do right click and trouble shoot also, it doesnt open. I dont whats wrong with itunes and my comp is 64 bit windows 7. Can somebody please help

    I have been trying to open itunes that has already been installed. But, the thing is it never opens and when i do right click and trouble shoot also, it doesnt open. I dont whats wrong with itunes and my comp is 64 bit windows 7. Can somebody please help

    no its 64 bit version of itunes. Can you please help me. I am not able to sync my iphone.

  • E Alternative I have locked and I want to change and jealousy, but the mail that has not been added recently activated I want a solution

    E Alternative I have locked and I want to change and jealousy, but the mail that has not been added recently activated I want a solution

    What?????
    No clue what you're talking about. Repost in your native language.

  • How do I get Firefox to prompt me to remember a password for a site that has already been visited?

    How do I get Firefox to prompt me to remember a site password for a site that has already been visited (probably in private mode)?

    Remove site(s) from the Exceptions:
    * Firefox > Preferences > Security: Passwords: Exceptions
    *http://kb.mozillazine.org/Password_Manager
    *http://kb.mozillazine.org/User_name_and_password_not_remembered
    *Saved Password Editor: https://addons.mozilla.org/firefox/addon/saved-password-editor/

  • Outlook 2010 - Contacting server for information

    When attempting to print an email that contains many embedded html links (Avis Rentals, SouthWestern Airlines, etc.), Outlook 2010 has a pop-up that reads "Contacting the server for information" where it sits for at least 15 minutes. (I know this has been
    asked many times, but I've not found a solution.)
    Details:
     - This error occurs when running through my firewall, or having the firewall disabled, or the DMZ, or connected directly to our ISP.
     - The time it takes for the Preview to appear is directly related to the number of links/images the email contains.  The more links I remove from the code, the faster it downloads (by faster, I mean it goes from 15 minutes to 10 minutes.)
     - Packet inspection shows Outlook (and Word, as they share an html engine), downloading the same links over and over.
     - I have tried this on Windows 7 (64 and 32), and Windows XP (64 and 32), running Office 2010 with Exchange 2010.  We did not have this problem until we installed Outlook 2010.
     - Tried Office 2010 SP1, but did not fix the problem.
     - Problem occurs to a lesser extent when tryng to forward the email - it takes about 2 minutes to forward.
     - Word Trust Center logging and Outlook Troubleshoot logging does not show anything.
     - Have tried Exchange Cached mode, disabling add-ins, having Outlook use html to connect to Exchange, Turning off Exchange to Outlook encryption, disabling Outlook Anywhere, removed all Add-ins,  etc.
    Are there any other suggestions?  Is there an official fix? 

    After working with Microsoft on this I am convinced the problem is with the images in the emails that fail.  We ran a trace and found that the images linked to were either
    not available or improperly designed or both and Outlook retries every one.  You can cancel repeatedly (20x for airline itineraries) or block images using the registry kludge.  Ultimately, airlines and othersite using
    imbedded images need to fix their emails and/or their sites.  Here is a trace and Microsoft commentary about a sample itinerary email:
    Email Subject: eTicket Itinerary
    This email is the itinerary and Outlook user is experiencing same issue while printing and forwarding this particular message
    We gathered fiddler trace while reproducing this issue and below is what I found in fiddler trace
    GET
    http://uwebadmin/img/eTicket/Bullets/dot_Small.gif
    502
    Fiddler - DNS Lookup Failed (text/html)
    GET
    http://uwebadmin/img/eTicket/Bullets/dot_Small.gif
    502
    Fiddler - DNS Lookup Failed (text/html)
    GET
    http://uwebadmin/img/eTicket/Bullets/dot_Small.gif
    502
    Fiddler - DNS Lookup Failed (text/html)
    Outlook was trying to connect to the above URL (highlighted in yellow) and was failing. Outlook tried connecting to this 88 times.
    Try to browse the above URL in a browser
    http://uwebadmin/img/eTicket/Bullets/dot_Small.gif  and the DNS will not able to resolve this for you.
    The key factor in the delay we are seeing is a 1x2.gif image.  In your first sample  email labeled “eTicket Itinerary”; this HTML code contains  88 of these images in
    the body.  The original message was designed like a web page, and apparently the web designer felt they couldn’t trust the browser to handle cell spacing and non-breakable spaces, and decided to use a transparent 1x2 pixel GIF image instead.  So
    any place in the message they wanted to enforce a space, they used an image.  This is very bad for Office 2010, since each of these will require an Office Art (OART) shape and an explicit download of the image to include in the forwarded (or printed)
    email.  In addition, the server has placed the image on a share that is not supporting HTTP 1.1 OPTIONS verb, which eats up valuable time as the server bounces back an error on every image collection. 
    Simply put, Outlook and Word 2010 are not web browsers.  Each image is considered separate from any other (a unique link).  This is unlike a web browser which treats images
    like a pool of resources and will reuse the same one over and over if two tags share the same link path.  So whereas a browser only needs to pull the image once, we will pull it for every image.  In addition, given this scenario we don’t guarantee
    rendering of content designed for web pages and not email.  This is clearly web page designed. 
    In my opinion the use of images for spacing is a very pre-1998 rendering methodology, and extremely inefficient for modern HTML, but is clearly done for old browsers that didn’t support
    explicit table layout.  While the company might have wanted to render that way, it makes for an awful email content experience, since users cannot easily select or edit such non-space “spaces”. In addition, to attach each to the file would bulk up the
    email since each image would attach unique.  Bottom-line, the problem is due to the content itself.  It was not designed correctly for use as email (or should I say, in any email you would edit, or plan to view outside a web browser).
    Why we don’t see the performance hit when originally opening the email;   It’s been explained because we can download images in the background (it is asynchronous). 
    But to forward or print, we have to pull the images synchronously
    because we need the downloads to complete before we can proceed to the next step.  So the reason it only occurs on those specific HTML web sites is by  design. 
    I wanted to recap and  let you know up front, least two of the results from the repro steps are “by design”. 
    1) Using images for spacing; e.g. 1x2.gifs totalling 88 images in the body.
    2) Each image is downloaded independent and not shared from resource pool, making just collection of images a slow task (by design given the email).
    This explains why other HTML emails don’t exhibit this same performance hit by using more modern HTML designs.
     - Microsoft tech

  • Recommendations for dampening reverb on a file that's already been printed

    I know it's a strange situation but does anyone have any recommendations for how to tone down some really bright reverb on a vocal file that's already been recorded with the reverb?
    I've tried eq and the de-esser, a little luck with the EQ and none with the de-esser.  Just wondering if anybody has any suggestions for tools within Audition 3.0.1 that might help to slightly dampen the brightness and sibilance from too much reverb, thanks a bunch!

    Thank for your helpful information, I feared this was the case.  Although I do have to say I did manage to dampen it somewhat by simply eqing out some of the higher frequencies.  Far from perfect but it helped a little bit.

  • How do I make a correction to a document that has already been sent out for e-signature?

    I thought I posted this question this morning but I don't see it in the forum so I'm posting again.  I apologize if it shows up twice.
    For example, let's say I have a 40-page document that I need someone to sign. I spend 15 minutes to add all of the "initial here" and "sign here" fields to the Echosign document.
    Then I send the document out for signature.
    The recipient says, "It looks like you missed a spot where I was supposed to initial on the document."
    It seems the only way I know how to fix this now is to:
    1. Void the current document
    2. Re-import the PDF from my computer into Echosign
    3. Spend another 15 minutes inserting all the "initial here" and "sign here" fields.
    4. Re-send out the document for him to sign
    There must be a better way, right?  Docusign says they have the ability for the document sender to make a correction to an existing document and re-send it out, and there is also a capability for the signer to make corrections to the document (which would be initialed by any other signers later)
    Mike

    Esign services don't allow for red-lining. The assumption is that final approved documents are used.
    So indeed if you spot a mistake which means it voids the contract you indeed cancel the outstanding one and start over.
    To avoid re-doing field do one of 2 things:
    Upload the document as library template and enable form field layers.
    Should you need to start over, upload the document again, but apply the previously created form field layer:
    first under the dashboard use the add template to library
    check the option for Create as reusable form field layer
    upload a document and add fields as needed.
    When you upoad the same or similar document, youcan apply the form field layer:
    https://helpx.adobe.com/document-cloud/help/reusable-form-field-layer.html
    or markup the source document with text tags:
    https://helpx.adobe.com/document-cloud/help/adding-esign-services-agreement-fields.html
    this means the form fields will already be part of the document prior to uploading to eSign services.

  • TS3623 I keep getting a message from Apple T.V. saying "this content cannot be played on this Apple T.V." when I am trying to view a movie that has already been dowloaded to my IPAD

    When I try and view a downloaded movie i keep getting a message "That this content cannot be played on Apple T.V.", I have no parental controls set, can anyone tell me why

    Where is this movie downloaded from?

  • HT203167 I have a ipad and I am having trouble downloading a rental that has already been paid for

    I have a ipad and I am having trouble down loading a rental that I have already payed for

    I have an iMac late 2007 and made the jump from Snow Lepeord to Mavericks with only one problem - iPhoto will not update in my ADMIN account but all of my STANDARD accounts did, but that is a problem for a different thread.
    The only suggestions I have is to make sure you have an Aluminum iMac and not the WHITE model, another poster made the mistake of thinking he bought a 2007 model because he bought the 2006 model in 2007.
    Make sure you have the Intel Core 2 Duo processor as I think that is part of the minium requirements.
    I have included a screen cap. of About this Mac - and yes I am running 6 GBs of RAM as I later found that this mac could run 6 GBs. 
    Hope this helps......

  • Outlook clients get "Contacting the server for information"

    Hi,
    I've recently setup a new production Exchange 2010 Enterprise Edition server running on Windows 2008 R2 Enterprise.  Everything is working fine except for user's are getting a pop up in Outlook 2010 that says "contacting the server for information" when fowarding messages with imbedded html.  Outlook 2007 user's don't get the pop-up, but it still takes a long time for the message to send.  After they click the send button, it just sits on thier screen for about 20 seconds.  All other email messages are fine.  The messages are small, even a 26kb message will do this.  Has anyone seen this before, or have any ideas about what needs to be changed for the messages to be sent out at an acceptable time.  All users are configured for cached mode in Outlook and this happens for user's on the same LAN as the server and for user's on a different LAN.  At this point, we only have 10 or so user's on the server, but are getting ready to migrate several hundred over. 
    Thanks,
    JScott2

    Hi JScott2,
    If you test the issue in OWA, will it still take a long time to send?  If you use online mode in Outlook, can you reproduce the issue?
    The information you mentioned is "Outlook is retrieving data from the Microsoft Exchange server" right? If so, please refer to the suggestions in the following thread:
    http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/b2afa738-0fba-4060-892f-6a3917744811
    I also suggest you install latest patch of Exchange 2010 and test the issue, Update Rollup 2 for Exchange Server 2010 (KB979611):
    http://www.microsoft.com/downloads/details.aspx?FamilyID=6d3ae3e0-3982-46d6-9e9c-7d7d63fae565&displaylang=en
    Hope this helps. Thanks,
    Elvis

Maybe you are looking for

  • XML file for SEPA Credit transfer

    Hi All, I am working in ECC 6.0. The system was configured to generate XML files for credit transfer as per SEPA guidelines. The files are being created in the application layer. But the line length is being restricted to 255 characters. As per the s

  • Start up issues in snow leopard

    I've erased and reinstalled my MacBook pro 2011 original osx snow leopard disk twice, (running Yosemite last)  Everything was good again, but when I tried to download updates and restart, it comes back to desktop with nothing else. Didn't really rest

  • Blocking of Incentive Amount for two months by restriction "?" in EVENT "?".

    Hello Experts, Currently our Client is giving Incentive to their customer on prompt payment in next month by Clearing Restriction "8" in EVENT "42". Presently the Client requirement is to give Incentive of particular month should be given in successi

  • SBL-SRQ-00103: Unable to find definition for component WfProcMgr

    Hi, When I start the Siebel server, all the Workflow components active except the Workflow Process Manager with the error in WfProcMgr_.log: SBL-SRQ-00103: Unable to find definition for component WfProcMgr Have you experienced with this error? Thanks

  • White balance oversimplified

    This problem is not specific to Aperture, but rather an example of industry-wide brain damage, ACR and LightZone get this wrong too. BreezeBrowser and dcraw get it right. The issue is simple, or rather oversimplification. All of these new "Pro" tools