"Copy to clipboard" issue with Acrobat X and Skype extension in Firefox

This post is just to let you know that there is and issue with Acrobat X and the Skype extension in Firefox.
I don't know why but when both programs (Firefox and Acrobat) are opened and I try to copy something from a PDF I always get an error
message like "Impossible to copy into the clipboard. An internal error occurred".
If I close Firefox or I disable the Skype extension for Firefox everything runs smoothly.
It is really odd, I don't know if it is a problem of Acrobat, Firefox or of Skype....
Are anyone experiencing the same problem?
See you.
Alessandro.
Ps. I'm using Windows Vista SP2, Skype extension 5.2.0.7165, Acrobat 10.0.1, Firefox 3.6.16

Just found your post after getting the same problem with Google Chrome and Adobe Reader 10. It doesn't happen all the time but is annoying. If I switch Chrome off the problem is cured. Switch it straight back on and the problem reappears. It has only started after Skype was installed. Thanks for posting - I'll just switch Chrome off for now when I want to copy and paste unless a fix appears.

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Issues with Office 2010 and Acrobat Pro 8

Good Day All;
We are in the middle of upgrading from Windows XP to Windows 7 with Office 2010 and I was wondering if there are any issues with importing Office documents into Acrobat Pro 8. I have found out that there are a couple of issue with Office 201 and LifeCycle Designer.
Any comments would be helpful
Regards
Chomp

Acrobat 8 is not compatible with Microsoft Office 2010 and the PDFMaker plugins will not install. Only Acrobat X is compatible with Office 2010, and at this time only in 32-bit mode.
Acrobat 8 is also not officially compatible with Windows 7, again Acrobat X is the first version to carry approval for that OS. It will still install, but Adobe cannot guarantee it will operate perfectly in all cases, and doesn't provide install support for that combination.

Issue with Acrobat 10.1.2 and Windows 7 64-bit Preview Handler

Hi. I work in an enterprise environment that is currently migrating to 64-bit Windows 7. The only version of Acrobat we have approved for Windows 7 is 10.1.2. We're seeing an issue with this version that causes the preview handler to not work. The preview panel in Explorer is just white and will eventually give the error "Preview handler surrogate host has stopped working." I've tried to fix listed on http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html but that registry key is already correct. Our current work around for these users to just install Reader X1 and make it the default PDF handler, but I would like to find a better solution. Is there a known issue with Acrobat 10.1.2 and 64-bit operating systems? Or is there a way to change just the default preview handler?

Most of the info on the web page you link to is 2-4 years old. I doubt it applies. Your workaround is actually the best solution: It's always preferred to use the latest PDF viewer. Reader and Acrobat can exist on the same machine.
Also, why 10.1.2? There have been 6 releases since then with documented security enhancements (meaning there are also published vulnerabilities which are patched), bug fixesm, and feature enhancments.
I'll ping some folks about the error you are getting. . .
hth,
Ben

Unable to save a copy of encrypted pdf with Acrobat Pro 10.0

I create an encrypted pdf using prince a tool to convert HTML documents to pdf. I am unable to save a copy of the pdf file when i use Acrobat Pro 10.0.
It displays the following error
"The document could not be saved. There was a problem reading this document(21)."
However Acrobat Reader (basic) allows me to do so.
I am also able to save a copy of the document with Acrobat pro 7. I raised this issue with Prince and they told me that it could probably be a bug/unwanted behaviour with Acrobat Pro 10.0
My system environment details:
OS: Windows xp
Acrobat Pro: 10.0.0
Acrobat Reader: 10.1.0

Use the forum for Adobe Acrobat.

Unable to save a copy of encrypted pdf with Acrobat Pro

I create an encrypted pdf using princexml a tool to convert HTML documents to pdf. I am unable to save a copy of the pdf file when i use Acrobat Pro 10.0.
It displays the following error
"The document could not be saved. There was a problem reading this document(21)."
However Acrobat Reader (basic) allows me to do so. I am also able to save a copy of the document with Acrobat pro 7. I raised this issue with Prince and they told me that it could most probably be a bug/unwanted behaviour with Acrobat Pro 10.0
My system environment details:
OS: Windows xp
Acrobat Pro: 10.0.0
Acrobat Reader: 10.1.0

Use the forum for Adobe Acrobat.

Performance Issues with Acrobat Reader 11.0.0.2 when secure mode is enabled

Hello All,
We are experiencing sporadic issues with Acrobat 11.0.0.2 across our domain, users are reporting performance issues when opening PDF documents whether locally or from a network share.
We have found that turning off Secure Mode helps towards reducing this delay and in the cases it doesn't we are repairing the installation and/or reinstalling the application.
Due to the security implications we need to leave this turned on, I am wondering if anyone has encountered this issue and what steps were taken towards resolving it?
I also wonder whether the white list function in the new release 11.0.0.3 would be a solution to this issue?
Kind Regards,
Ryan McCarty

No probelm, so....
We had no problems with Adobe Reader 9 and 10, we encountered the issues when upgrading to 11.0.0.2.
Initially we found that turning off the Protected Mode, helped but did not resolve the issue.
We tried;
1. Turn off protected mode - issue still present
2. Clearing the recent file registry using the below registry path and deleting the keys underneath it.
HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\11.0\AVGeneral\cRecentFiles (this does not turn recent files off permanently). - works but needs clearing regularly
3. Turning off welcome screen by creating - HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\11.0\FeatureLockDown\cWelcomeScreen - works to improve app open speed.
4. uninstall/reinstall of 11.0.0.2 - works most likley due to the recent files being cleared.
5. upgrade to 11.0.0.3 - issue still present
Following reboots the issue is still present.
When Adobe Reader is the only application open this issue is still present.
As mentioned I have no systems available which I could test this issue using 11.0.0.1 as we have fixed them, albeit temporarily using the reinstall method.
I am concious that this issue is going to reoccur once that cache (recent files) builds back up because the fix above (#2) is clearing the recent files cache NOT disabling it.

Touch-up tool causes font issue in Acrobat 9 and X

While I edit text using the Edit Document Text tool (formerly TouchUp Text) the font style are getting changed, for example If i select the Uppercase style text using Document Text Tool after exit the selection and trying to save as the doucment some characters with in the text changed into lower case. In Acrobat 7 and 8 the TouchUp Text tool works fine. Please suggest a solution to get rid of this issue in 9 pro and X pro.

Hi LoriAUC,
I have attached the screenshots for your reference, How I selected the text and what the problem was occur in the pdf files. Actually this is pdf file which is exported from InDesign as per customer provided export settings. if I change 100% of subset fonts in that export settings(See the screenshots below) I can get rid of the font issues in Acrobat 9 and X pro but I am not supposed do any changes in that settings.
If you want check/analyze the problematic pdf file I can send it as an attachement to your mail ID? if so please let me know your mail ID.
Please let me know if you need any other details or questions to be clarified regrading this.
Thanks for your support.

Created Menu in JS in Acrobat 9.2 & Issue with Acrobat 9.4.4

I originally created this Javascript on Acrobat
7.0 because there was not a means for me to
convert a pdf to jpeg.
When I updated to Acrobat 9.2, the following javascript that I have been using until I have acrobat 9.4.4.
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In Acrobat 9.4.4 I have the problem of creating this jpeg now.
I see this issue with Acrobat 9.4.4 on Win XP Sp2 (or Sp3 if its the latest), and on Win 7 (64-bits) pro.
I believe there is now "Save As" menu option that will allow me to save a file to jpg now.
I manually tried this using the tool bar and its all works.
I call this operation using MS Access VBA code.   This is part of the VBA colde that I used:
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            pptFile = Left(T![DirName], Len(T![DirName]) - 4) & ".ppt"
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                Set AVPageView = Nothing
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                Set AVDoc = Nothing
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            Name OldName As NewName
            Count = Count + 1
I am able to call the menu item "SAVE AS", but I don't know how to pass parameters to this ??   I was able to called the "Save As" as follow:
     gApp.MenuItemExecute "Save As"
How would I pass the parameter like I have in my Javascript ??
I need help to resolve this issue to work with Acrobat 9.4.4 ?

You would need to first set some javascript globals from your VBA code and then call your menu item.

Continuing font encoding and tag issues with snow leopard and CS4oI

I am looking for help with a font handling issue with snow leopard and cs4 Indesign. Despite numerous calls and hours on the phone neither Apple nor Adobe has been helpful. I have had this issue open with Adobe since oct 5 but they remain totally unresponsive to date. I need to be able to use Type 1 fonts and do the following , export a pdf from Indesign with the following attributes: 1) xml tags for stories and objects. 2) have the fonts encoded as ansi and embedded.
Some additional information - exporting to ps is not an option as it destroys the xml tags. and doesn't guarantee that the fonts won't become CID or some other odd encoding.
As it stands now,
Leopard (10.5.8) and CS3 creates ansi encoded fonts with xml tags.
Leopard (10.5.8) and CS4 creates ansi encoded fonts with xml tags.
Snow leopard and CS3 creates ansi encoded fonts and xml tags
Snow leopard and CS4 creates custom subsetted fonts and some xml tags.
If any one has any advice on how to force specific font encodings from CS4 pdf exports so that i can preserve the tags and get the correct fonts I would be grateful.

The font encoding is not a function of the OS version, but rather of how a font is internally encoded and the content you are representing with the font.
If you are seeing a difference between MacOS 10.5 and 10.6 with the same Adobe software, it probably has something to do with use of a system font that is somehow different from one version of the OS to another. InDesign does not use any of the OS' font handling software.
Assuming that the fonts are embedded, subset or not, what is your issue with whether a font is ANSI-encoded, custom-encoded, or CID-encoded? It should make no difference for purposes of workflow beyond InDesign for software that adheres to the PDF specification (including all versions of PDF from 1.3 and up to 1.7 plus ISO 32000-1 PDF and all versions of PDF/X and PDF/A).
Neither InDesign or any other Adobe application provides user choices for the encoding since it shouldn't make a difference. The encodings chosen by Adobe's core technology components are for a combination of optimization and to support proper text search, copy, etc.
- Dov

Adobe Reader 8 compatible with Acrobat Standard and Pro 7?

Our organization has Adobe Reader 7 deployed to all users. Some users also have Acrobat Standard 7 or Acrobat Pro 7. We want to upgrade all users to Adobe Reader 8 (or maybe 9) but do not want to upgrade Standard and Pro users yet.
I have not been able to find any information about compatibility issues with Reader 8 and older versions of Acrobat, but last time we did an upgrade in similar fashion we experienced issues. Any insight?

Thanks for the reply. I stumbled across something today after posting. I had already known that If the ARX user also had one of the other products (AAXS or AAXP), then they would get the dialog box. Here is what I just figured out: if the user uninstalled ARX and re-installed (still having both ARX and AAXS or AAXP in the end) then they no longer get the dialog box. It seems like perhaps its an issue the AAXP and AAXS are overwriting something in the registry.

Driver issues with HP Z440 and SCCM 2012 R2?

Greetings, we received our first charges of Z440 workstations last week. We immediately downloaded the HP Z440 driverpack from http://ftp.hp.com/pub/caps-softpaq/cmit/HP_Driverpack_Matrix_x64.html and imported those into our System Center Configuration Manager 2012 R2. Of course we did use the Win 8.1 drivers to inject into our boot image and wie normally imported the Windows 7 drivers for the Windows 7 deployment.Well, unfortunately SCCM WinPE5 does not show any drives installed, even with the correct drivers installed. We even tried to import the WinPE 5 driver pack and the drivers from SoftPaq download manager, but none of those seemed to work. Is there any known issues with Z440s drivers and SCCM? Please help me out on this, it's pretty urgent. Thank you & kind regards

The problem cannot be replicated. My Z440 has an 1TB WD SATA drive attached to port 0 of sSATA 6 Gb/s. Download and install the ´Windows Assessment and Deployment Kit (Windows ADK) for Windows 8.1 Update´: https://www.microsoft.com/en-US/download/details.aspx?id=39982 Download and extract the ´Intel Rapid Storage Technology Enterprise Utility and Driver for Microsoft Windows (64-bit Editions)´, 4.1.0.1046 B(12 Nov 2014), sp69762.exe:http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6978829&swItemId=wk_139802_1&swEnvOid=4059 Copy the IRST driver “64bit_RSTe_4.1.0.1046_F6_Drivers” abd sub folders into “C:\z440_x64\64bit_RSTe_4.1.0.1046_F6_Drivers” Open the ´Deployment and Imaging Tools Environment´ command window as administrator and create bootable USB media:copype amd64 c:\winpe_x64 Dism /Mount-image /ImageFile:c:\winpe_x64\media\sources\boot.wim /index:1 /MountDir:c:\winpe_x64\mountDism /Add-Driver /image:C:\winpe_x64\mount /driver:C:\z440_x64 /recurseDism /Get-Drivers /image:C:\winpe_x64\mountdism /unmount-wim /Mountdir:c:\winpe_x64\mount /commitMakeWinPEMedia /UFD c:\winpe_x64 d: Boot Z440 to F10 Setup.Set Factory Defaults and exit.Boot to WinPE media created above.I also tested the wim file as the boot image in SCCM 2012. The hard drive is detected correctly.

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2.

Hi, I had recently purchased ipad3 and but obviously have been having issues with heating up and some minor issues with video playback etc. Apple has agreed to replace my device. I need help in deciding whether i should get a new ipad3 or opt for ipad2. Seller is willing to replace it with ipad2 as well..
Have also heard that the ipad3 revamped version is around along with the mini pad rumor..too much information - lot's of confusion pls help

Lindsay,
Your iBookG4 is still a pretty awesome Mac. Like already said, it has the power to run Leopard, but it depends if you have an internal DVD drive.
Then I suppose you have to add up the cost of the OS, perhaps another 512MB RAM, iLife 08 and replacements for any favourite apps that you currently use (Leopard breaks a lot of stuff, but Intel breaks even more). Compare it to the cost of a new MacBook, which wil have all of that included and be 3-4x faster too.
It also depends on what you want to achieve with your iBook. My PMG4 still cuts it today, I still use it in preference to my new Mac Pro, It's about the same age as your iBook, and I'll only stop using it when it becomes "painfully" slow. My 1 year old son currently uses the Mac Pro (parts for a Mac Pro are easier to replace than those for a PMG4).
I think your choice is simple, if you can a cheap copy of Tiger, use that, it'll get your iPod Touch up and running. It came in DVD and 4 CD version (by request).
Leopard will work for you too but a lot of the best eye-candy requires quite a meaty graphics card and you may need a RAM upgrade and replacement software - OS9 Classic is not supported in Leopard.

Continuing Leopard Issues with Acrobat Pro

So after patiently waiting for Leopard update and installing it, I'm still having the same Distiller crash when trying to print to PDF. Is anyone else still having problems after this update? There's little weird about the machine - MBP Intel with 10.5.1 - and I'm up to round 4 with Adobe support on this.

I was having the crash issue with Acrobat Professional 8 right after I upgraded to CS3 in 2007 and prior to loading Leopard recently. Calling Adobe did not help in fixing the problem (they just had me reinstall the software). The support staff didn't find/look for the Technote I finally found: http://kb.adobe.com/selfservice/viewContent.do?externalId=333592
When I upgraded to Leopard yesterday, I started making sure I had the latest updates for my CS3 suite and had to turn the updater.acroplugin plugin back on to install the updates. I was hoping the updates would have fixed the problem, but it didn't. Soon as I "unchecked" the acroplugin, Acrobat worked fine again in Leopard.

Issues with Exchange Account and Q10

Well, I hate to be writing this, but I'm hoping that there might be someone out there that can help get past some first day issues I am experiencing.
The background: I have a long history with legacy BlackBerry devices, and almost as much history with iOS devices. My most recent phone was an iPhone 4S, and I make extensive use of iCloud to keep my iMacs, iPhone, and iPad connected in real-time. The setup worked. It wasn't perfect, but it worked. However, because I used to have a BlackBerry device (most recent the 9930) and because I don't use the iPhone for more than e-mail, iMessage, and phone calls (generally speaking), I decided to give the newest BlackBerry device a shot. So I bought a Q10.
At this point I feel compelled to say that the hardware is everything I had hoped it to be. It's solid, has a good weight, and appears to be made very well. I have no complaints with the hardware, including the keyboard (a big selling factor for me), so I won't really get into the hardware as the issues I am experiencing all have to do with the OS. Let me also say that I am very familiar with the iCloud integration issues (missing Contact photos and disabled Calendar sync), so I'm not voicing a complaint over those issues in this thread.
I have connected my Exchange account. I used to have everything in Exchange before I moved my entire computing world over to Apple, and now I keep Exchange around for e-mail. Therefore, I have no contacts, no tasks, no notes, very limited calendar entries, and a massive amount of e-mail on the Exchange server. However, to test everything out, I have added a single contact record so I can see it show up on the phone and be able to test two-way sync between the Q10 and Exchange. And here is where the first issues crop up. It looks like Exchange connects and then disconnects at random. For example, if I open my Contacts on the phone, I see the one contact (called John Doe). Then, as the phone is sitting there with the screen on, the contact will disappear and I will see a "Start adding contact to your contact list" notice on the screen. Then, after a short period of time, the single contact will return. It is important to note that the entire time this is happening, the All Contacts option is selected in the list so that all available contacts are shown. Additionally, I have SIM card contacts turned off, but if I alter the selection in the view list (All Contacts, Favorites, etc.), the SIM contacts will re-appear when I return to the All Contacts view. At the same time, even though I have turned off SIM Contacts in the settings, the setting has reverted to show SIM Contacts. If I turn off the setting again, SIM Contacts still show up. Possibly related: I can't delete contacts on the SIM card, no matter how many times I try, and it now it seems that I can't get SIM Contacts to go away in the Contacts app.
Likewise, Exchange seems to connect and disconnect from Calendar. I go to the calendar and move day by day to June 15th. I see an entry that I know is from Exchange (I have no other connected calendars at this time), and it is in blue. I change the calendar color to green and the entry changes color, as expected. However, if I jump back to today and then scroll day by day to get to June 15th again, the calendar entry is missing. After a few seconds, the entry re-appears, but it is, once again, in blue. The setting has reverted itself, and it seems like Exchange is completely disconnecting and automatically reconnecting to the phone like I am setting it up again for the first time. Very odd. As I'm typing this, I just saw something odd. I swiped to wake up the phone, and the active frames screen was the visible screen. The calendar app is still running (since I left it running, minimized, when the phone went to sleep) and the date shown in the active card was Jan 1, not Jun 8. Why? The date (and time) on the phone is correct and is set automatically by the cellular system.
Nevertheless, looking at BlackBerry Hub, I see only two e-mails in my Inbox from Exchange, even though I have roughly a dozen in my Inbox. The rest are filed in sub-folders. And bam! Just like that... I get the "Add Accounts" screen while looking at the Hub. In other words, as I was typing this, I first saw two Exchange e-mails and then, out of nowhere, the e-mails disappear and I see the "Add Accounts" screen as if no account has been connected.
So... first question: Is anyone else experiencing this issue? This is very strange, and very frustrating. Second: could this be related to the large amount of e-mails I have stored on Exchange, some of which have large attachments? I selected "Forever" as the sync history length. I have my concerns, however, if this is related to loading historical e-mails onto the phone (in other words, the first sync with Exchange) because there is no reason that I can understand that the phone would blank out as if no account was connected at all. I can understand lag and stuttering while the history is syncing, but not a complete disconnect and reconnect. Considering all of the issues with the one and only contact record disappearing, the calendar entry for Jun 15th disappearing and then reappearing with the wrong calendar color, and e-mail in my Inbox incomplete (two of a dozen e-mails) and ultimately disappearing, I feel like this OS just has some real, significant issues.
Full disclosure: I do want iCloud to work and am a fan of Apple products, but the lack of full iCloud sync support is not a big enough issue for me to want to send back this phone and/or see it fail so miserably. I will happily move my info from iCloud into Exchange, Google, and/or set up a new Exchange account for personal use (Office 365) because I am not wedded to iCloud per se. But, I won't go through that trouble if I can't even get my first account to work properly. It should also be noted that I do have a basic Google account (non-paid) and I had previously attempted to connect to it. However, I was experiencing the exact same issues with contacts disappearing, e-mail disappearing, etc. So I deleted that account. Truth be told, I deleted the Exchange account as well, and then re-connected to Exchange only to test one account at a time. Unfortunately, even with Exchange only, I am seeing very strange and frustrating behavior as described above.
Help... please. I want this to work but the frustration I am feeling is growing worse by the hour.
Model: SQN100-2
OS Release: 10.1.0.2011
OS Version: 10.1.0.2038
Build ID: 525050
Ian

To follow-up with this issue:
I ended up performing a security wipe on my device. The security wipe finished, and I was about to reconnect with Exchange when I decided to visit our host's web site to see if they had any articles covering the issues I was experiencing. While they didn't have anything specific, I did find a step-by-step guide to connecting a BB10 device to Exchange... and right there at the end, it said "Do NOT enable memo sync."
I contacted support, and the rep told me that OS 10 has an issue with memo sync and it can cause all sorts of unpredictable behavior. Now, whether or not this is accurate I can say this: So far, the device is not disconnecting and reconnecting like it was before. Problem is, is this a result of not enabling memo sync, or is this a result of the security wipe?
I may have overlooked it, but I don't recall reading anything about that anywhere else. I'm tempted to try re-enabling the memo sync to see if everything blows up again. At least that way I can see for myself if the memo sync is a real issue. Of course, perhaps it's an issue with SherWeb (our host) specifically. Hm...
Anyway, for those that were interested, and for those that may come along in the future with a similar situation, the strange behavior that I first reported is no longer happening. I just don't know if it was a result of a security wipe or a result of not enabling memo sync with Exchange.
Ian

Since the Mountain Lion OS update today I've had issues with internet connection and e-mail, has anyone else?

Since the Mountain Lion OS update today I've had issues with internet connection and e-mail, has anyone else?

That's what I would have thought, but even after saving the setting, as soon as I shut down my computer or log out of Mail, it automatically defaults back to 25. It's a bit frustrating.
Now I just need to figure out how to get rid of those horrible pop-up banners but still have my glass sound and number of emails in the red dot when I get an email...
These little tweaks are the only thing I HATE about upgrading my OS.

"Copy to clipboard" issue with Acrobat X and Skype extension in Firefox

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