Could not replicate the issue...

So I sent in my iPhone 4 the other day, and today i've recieved an email saying sorry we could not replicate the issue.
Now I sent my phone in because it had an intermittent fault/s, maybe apple dont understand what that means... or maybe they just dont want to.
Anyway, i've had my rant, the phone was sometimes overheating, and i mean overheating, it was hot to touch, so god knows how hot the inner parts were, however what is worrying is i didnt even get the temperature warning. This happens every now and then, and must be causing internal damage, if not that, a fire risk.
The battery has also diminished thouroughly. To the point where it doesnt even last half a day, when i used to get atleast i day out of it.
Also the phone is failing to send/recieve texts to specific recipients, this may be a carrier issue, however if it is not, how can apple test the phones messaging capabilities to the people I have been messaging. So of course they wont replicate the issue.
What should I do? My phone needs fixing, but Apple aren't helping.

hpbingham wrote:
how do i talk to a senoir advisor, or do i need the sapple care programme so that i have telephone support?
Absolutely not.
Assuming it's under warranty.
You just need to call the same number you called before to set up a repair.
Speak politely with the agent and explain that you have tried a repair, the issue was deemed irreproducible and that you wish to contest this.
Tell them that you feel very frustrated with this issue and you no longer wish to accept this level of performance from the device.
If they don't offer to set up an exception so that the phone is replaced next time you send it in,
Tell them that you would like to speak to their manager, they will put you onto a senior advisor, again be polite and tell them the same thing.
That you're not happy and you want resolution to this issue as it's a very real problem for you.
I've found the Apple tech support to be very easy to deal with on the whole so I'm sure they'll have no problem sorting you out, I guess they have that policy of sending back iPhones that they can't reproduce the issue with to worm out the kinda people who send it back over nothing.
Regards,
John

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