Cox email: folders synching but no new emails

Mavericks 10.9.1 and Mail 7.1
Mac Mini 5,2 (2011)
After setting up my cox email account using all the default settings I cannot get the inbox to get new mail without manual intervention. Existing emails are downloaded to the inbox at the time of account setup. All the other folders, Trash, Sent, Junk etc... are synching correctly. Connection Doctor shows all green dots. Activity window shows activity for each folder when trying to get new mail or switching between folders.
Troubleshooting steps.
1. Send new mail to Cox account from webmail of another account
2. Open mail app on iOS device to verify new mail arrived at inbox of Cox account
3. Close mail app on iOS device
4. Press the Get Mail button for Cox account on Mac mail app, try synching Cox account
RESULT:
No new mail on Mac
Next steps
5. Open mail app on iOS device
6. Delete any older email from the inbox of Cox account
7. Close the mail app on iOS device
RESULT
Mail app on Mac will download all new emails and also remove the email deleted in step 6.
As a side note, you can skip steps 2 and 3 and achieve the same exact results. And steps 5 and 6 can be replaced by logging onto the Cox account via webmail and to delete and older email from the inbox. So no iOS device is required to duplicate these results.
Can anyone help or should I take this to support?
Thanks
Dry :-)

I would delete and add the accounts back to the device

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