CR prompts for user credentials after refresh even though I'm using SSO

Hello Experts,
We have a problem with a customeru2019s project concerning Crystal Reportu2019s Single Sign On feature:
Even though weu2019re using SSO, Crystal Reports prompts for user credentials every time a refresh is performed manually in the browser.
We already checked SAP note [1214594 - How to avoid database login prompts when refreshing reports in Crystal Reports|http://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/oss_notes_boj/sdn_oss_boj_bi/sap%28bd1lbizjptawmq==%29/bc/bsp/spn/scn_bosap/notes%7B6163636573733d36393736354636443646363436353344333933393338323636393736354637333631373036453646373436353733354636453735364436323635373233443330333033303331333233313334333533393334%7D.do]. The note suggests using Microsoft Windows authentication (trusted connection or operating system authentication) u2013 unfortunately we cannot use this kind of authentication in our project.
Do you have any hint, idea or suggestions?
Thank you in advance!

Hello,
What kind of Project are you developing? Search for Post Back in the SDK forum and Kbase system so you can keep the log on token active. Likely what is happening is the Token or connection times out after 20 minutes, which is IIS's default timeout. Using the postback method is one way of keeping the SSO connection active.
Thank you
Don

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