CR2011 Upgrade

I don't know if this is the place to be asking this question but here goes....
I have just purchased the upgrade from CR2008 to CR2011 and receive the following message during the installation
"This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more information"
Can someone explain to me.......
How do you contact the support team for more information?
or
How do I fix the problem?
Any help would be very much appreciated.

Hello,
See this thread for more info: SAP Crystal Reports 2011: Error INS00140 and other install errors
Thank you
Don

Similar Messages

Upgrading from CR2008 to CR2011

We write our Reports in Crystal Developer (currently on CR2008 SP1).
We have a VB.NET 2010 executable that is called from our non-VB.NET program that uses the CR2008 Crystal for .NET components to generate/output/render the Crystal Reports we created in the Developer edition.
We deploy these reports and the Crystal 2008 runtime components (using the .msm files) to our customers who can then run the reports.
We are looking to upgrade from CR2008 to CR2011. I have some questions that I haven't been able to find the answers for in this forum:
1. I see I can purchase the SAP Crystal Reports, upgrade for $295.00, is this the developer edition?
2. I have reviewed the CR2011 user's guide. Is there any document that specifically lists the changes between CR2008 & CR2011?
3. When we upgrade, it is a three step process:
we will need to open all our CRreports

I really do love your questions.
The reason to upgrade to CR2011 is to have the 'latest and greatest' version of the software out there, and get our reports up-to-date on the latest version. If there is no need to upgrade to CR2011, then we won't. What do you recommend?
- I'd prefer to stay out of the recommendation , but you may be able to determine that CR 2011 has some new feature(s) you can not live without. That's a decision you'll have to make. Perhaps contacting sales and asking them for a compelling reason(s) to upgrade will be the way to go. I'm being slippery I know... (BTW.; sales ph: 866-681-3435).
If you recommend not upgrading (there's no advantage to having our reports run the latest version of CR2011), then do we even need to bother upgrading the Crystal references?
- If you want to use VS2010, then you will have to download CRVS2010. No other version of CR is supported with VS2010. Reports created in version 2008 of CR and before will work just fine with the CRVS2010 runtime.
Our VS2010 app (as it is today) is pointing to the CR2008 references and is generating our CR2008 reports just fine. So what would be the benefit of upgrading the VS2010 references to the CRVS2010 references if it is working fine?
- You'd be in a "supported" environment. As things are, if you run into any issues as you go (be it coding, runtime deployment, etc., etc.) the 1st thing we'll tell you is; upgrade to a supported version of CR (CRVS2010).
Do we need to upgrade at all?
- Again, if you will be using VS2010, then yes. I would upgrade to CRVS2010 without giving it a second thought. That does not mean you need CR 2011 though...
- Ludek

CR2011 Dynamic Parameter does not show list at all

I am upgrading some Crystal Reports from CR 8.5 to 2011. Some would be better served by using a dynamic parameter to allow the user to select the data for the parameter from the database information. I have created a dynamic parameter on the Customer ID and set the description to be the customer name. I have set it to handle multiple values.
When I preview the report in the Crystal designer, I get a text box to type in but not a drop down. To be clear, I am not talking about the LOV 1000 limit here. There are only 50 customers in the sample file I am working with. I tried turning the static parameter into a dynamic one, I deleted the original parameter and created a new one.
In case it matters, the parameter is only used as part of the selection formula and if I enter a proper customer id, it will retrieve the data. This report has about 7 tables (no stored procedures or views) and a subreport of two tables that is linked to the main report on the customer id. The parameter is only used on the main report for record selection. The SQL statement in the main report and subreport did need to be reset when I first opened the report in CR2011 but I did that on both. I have verified the database and the option to verify on first refresh is checked. The original parameter did have an imported list of about 3000 customer names. I tried exporting the CR template to a new file and while the file size changed, the behaviour did not.
When I create a brand new report on two of the tables, including the same customer table, and create the parameter the same way, it shows me the list properly in a dropdown at the prompt stage.
I am not sure where to go here or what else to try. If anyone has any suggestions, I appreciate the help. TIA, rasinc

Thank for the reply Dell,
I see the logic in adding the extra table and keeping it unlinked and I do know the crazy data that can come up if I use it linked to other tables or use the fields in other parts of the programming.
However, I've now tried it several times, creating the parameter on just the name alone, with the ID alone, etc. and I still only get a text box to type into.
I have made sure the original selection criteria
{customer.Id} = {?Customer}
if from the original table, not the new one, which I assume you expected me to do.
So I decided to run the same report through CR XIR2. When I update the Set Datasource Location, I am now getting the message
"Invalid Argument provided.
Details: The alias requested 'company', contains a combination of characters which is not considered to be valid"
Company is a table containing information about the main company, not the customers. The same message pops up for another table as well.
Then I get a message that says:
"Prompting failed with the following error message: 'List of Values failure: fail to get values. [Cause of error: The table company does not exist in the document.]'
Error source: prompt.dll Error code: 0x8004380D"
This appears to be a database access issue but I know the firewalls are not a problem because I can create a new report and get the LOV properly with the same database and same desktop computer. I can take that report created in CR2011 and use it in CRXI also and get the proper LOV. Is it possible I am dealing with template corruption because there were so many items imported into the static list before?

How to view HTML page source in CR2011 CrystalViewer

We are migrating from CR2008 SP3--> CR2011 (Unmanaged RAS SP5, OEM Edition 14.0.5.882)
We have JSP page which wraps the CrystalViewer output between a ReportMenu page
viewer.setOwnPage> FALSE Ensure that it is not generated with tags
response.setBufferSize(4096);
response.setContentType("text/html; charset=UTF-8");
Writer out = response.getWriter();
request.getRequestDispatcher("/webrpts/header.jsp").include(request,response);
viewer.processHttpRequest(request, response, servletContext,response.getWriter());
When we upgrade to CR2011, the viewer is showing the report in a BOX
if we right click view Source, the report content are not shown.
Is there any parameter to view the report source?
I tried to print the output using viewer.getHtmlContent(request, response, servletContext);
It does not output the Report Content....
I am attaching a document to show how it is output in CR2008 and CR2011
What is the difference between CR2008 and CR2011 Viewer?
Please help.

We are using JAVA SDK and already we are hiding the ToolBar by setting
viewer.setDisplayToolbar(false);
viewer.setToolPanelViewType(crToolPanelViewTypeEnum.none);
The documentation says if
viewer.setOwnPage(false); then the <HTML></HTML> will not be generated by the
viewer.processHttpRequest(....)
But if I output the data generated by this method it does not have the report output....
We are expecting that and process further using javascript
What is the difference in behaviour of 2008 and 2011 Crystal Viewer?
Previous flow explained below
Ex
<html>
<head>.......
<javascript...............>
</head>
<body onload=callCustom()>
viewer.processHttpRequest(......)
</body>
</html>

Upgrading to Crystal Reports 2011 from Crystal Reports XI

Hi,
I hope someone can provide some assistance. I am a current user of Crystal Reports XI and am upgrading my notebook to Windows 7 so therefore need to upgrade my version of Crystal.
I have downloaded a trail of CR2011 and installed. I am wanting to purchase the new version but what to know if I am able to purchase the Upgrade or need to purchase the Full Version ?
Which ever way I go, can I simply relicence the version I have installed or do I need to uninstall and re-install ?
It is being installed on the same notebook although the HDD has been replaced.
I look forward to your assistance.
Thanks,
Shaun

This is more of a sales query than support. Please call sales for aswers to your questions:
866-681-3435
- Ludek

Upgrade from crystal report 8.5 to crystal report 2011

Hi All,
Currently we are using crystal report 8.5 (PEAPI and dictionary files) (with VB6) to generate historical data for our product. Reports can have millions of records. We are using 2-tier architecture ( our client resides on windows machine and database
- Oracle10g dedicated server- resides on linux server).
We are planning to upgrade it to CR2011(with .NET)
My understanding is :
Crystal report designed in SAP Crystal Report 2011/SAP Crystal Reports(version for Visual Studio 2010)/.NET SDK for CR2011 and developed in VS2010 will use Crystal Reports(version for Visual Studio 2010) runtime. Please comment.
Is there any way to use PE APIs in Crystal report 2011 ? If not which is the best way to upgrade ?
Please comment.
Thanks,
Gaurav

Hello,
Not sure which viewer you are using, should be CR.Windows.Form and in code using RAS ( Report Application Server ) you'll get these options which are now controllable by you to allow all or just some:
private void ViewReport_Click(object sender, EventArgs e)
    rptClientDoc = rpt.ReportClientDocument;
    //crystalReportViewer1.ShowProgressAnimation(false);
    crystalReportViewer1.ShowGroupTreeButton = false;
    crystalReportViewer1.EnableDrillDown = false;
    //rpt.Refresh();
    crystalReportViewer1.ReportSource = rpt;
    // next line causes a delay due to the engine having to go to the last page.
    //rpt.FormatEngine.GetLastPageNumber(new ReportPageRequestContext());
// set up the format export types:
int myFOpts = (int)(
    CrystalDecisions.Shared.ViewerExportFormats.RptFormat |
    CrystalDecisions.Shared.ViewerExportFormats.PdfFormat |
    CrystalDecisions.Shared.ViewerExportFormats.RptrFormat |
    CrystalDecisions.Shared.ViewerExportFormats.XLSXFormat |
    CrystalDecisions.Shared.ViewerExportFormats.CsvFormat |
    CrystalDecisions.Shared.ViewerExportFormats.EditableRtfFormat |
    CrystalDecisions.Shared.ViewerExportFormats.ExcelRecordFormat |
    CrystalDecisions.Shared.ViewerExportFormats.RtfFormat |
    CrystalDecisions.Shared.ViewerExportFormats.WordFormat |
    CrystalDecisions.Shared.ViewerExportFormats.XmlFormat |
    CrystalDecisions.Shared.ViewerExportFormats.ExcelFormat |
    CrystalDecisions.Shared.ViewerExportFormats.ExcelRecordFormat);
    //CrystalDecisions.Shared.ViewerExportFormats.NoFormat); // show no export types
    //int myFOpts = (int)(CrystalDecisions.Shared.ViewerExportFormats.AllFormats);
crystalReportViewer1.AllowedExportFormats = myFOpts;
Only change is the Excel Export formats have changed, and no option to use the old Excel types available in CR 8.5. Search Kbase for Exporting to Excel, there is a great article on how to optimize your reports for best output.
Don

Upgrade of Crystal Tools Required When Upgrading To NetWeaver04s?

Greetings Colleagues,
I have a customer that has started the planning process to upgrade their existing BW 3.5 system, to NW04s. That said, they are currently using Crystal Reports and Crystal Enterprise, and are trying to determine if these tools from Business Objects need to be upgraded as well for use with NW04s.
Question: Does anybody know what the technical requirements are in terms of releases / versions for using Business Object tools with NetWeaver 04s?
Thank you in advance for any guidance or counsel you may be able to offer.
-M

Hi Deano,
Using Crystal 7 runtimes on Windows Server 2008 is really not a good idea.
Please take a look at
Crystal Reports Developer Solutions - Flexible Options for Developers
Crystal Reports Legacy SDKs Upgrade Options
Blog by Ludek on CR2011 can be useful here.
Do look at it.
So, what's up with CR 2011 and .NET SDK - actually, any SDK?
Thanks,
Saurabh

Upgrade of Crystal Reports from version 7 to 2011.

I have a LIMS system that uses Crystal 7 to generate Certificates of Analysis (COAs) for products that my company produces. The LIMS app resides on a terminal server and user connect to the terminal server via citrix. The app has been around since 2000 and is running on Windows Server 2000. The crystal 7 is apparently a runtime version.
I have been tasks with upgrading the terminal server to Windows 2008 64 bit server. I have installed the app on the server and the app performs as it should except for printing the COAs. I downloaded a trial version of Crystal Reports 2011. I can open and print COAs from with the Crystal 2011 application.
The App Devloper states that the existing system uses a call to crpe32.dll to print the reports. When I try generate a COA I get the following errors.
Crystal Reports error:525
Function: PEOpenPrintJob has reported an error.
There is something wrong with the report you are trying to open.
Crystal Reports error:512
Function: GeneralPrint has reported an error.
The print engine must be open for the call to be sucessful. Your code is lacking a PEOpenEngine call.
The crpe32.dll file is in the application root directory, in the c:windows\system32 directory, and the c:\prgram files(x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0/win32_x86 directory.
This may be more information that needed. Anyway, any Idea how to get my app to print from Crystal Reports 2011.

Hi Deano,
Using Crystal 7 runtimes on Windows Server 2008 is really not a good idea.
Please take a look at
Crystal Reports Developer Solutions - Flexible Options for Developers
Crystal Reports Legacy SDKs Upgrade Options
Blog by Ludek on CR2011 can be useful here.
Do look at it.
So, what's up with CR 2011 and .NET SDK - actually, any SDK?
Thanks,
Saurabh

BOBJ 4.0 Upgrade: Impact on Int Kit customizations for crystal reports?

BW Version 7.01
BOBJ version XI 3.1
We would like to upgrade to BOBJ 4.0, could anyone provide input on these questions?
1 - Can we keep BW 7.01, or do we need to look into upgrading to 7.3? We'd prefer to not touch bw now. If we move to bobj 4.0, does BW need to be touched?
2 - We have modified these function modules in BW (i believe they are part of the integration kit in SAP BW) to meet end user requirements for crystal reports; will crystal reports in BOBJ 4.0 still work with these? I believe one of the improvements is that these aren't used anymore for performance reasons???
BAPI_MDPROVIDER_GET_VARIABLE
BAPI_MDDATASET_CREATE_OBJECT
BAPI_MDDATASET_GET_AXIS_DATA
BAPI_MDPROVIDER_GET_MEMBERS
BAPI_MDPROVIDER_GET_MEMBERS
3 - 99% of our reports are crystal, are there any other hurdles or reasons why we should be cautious moving to 4.0? We are looking to roll out explorer, webi, and xcelsius and would rather go ahead and catch up to 4.0...
Thanks,
Matt

Hi,
1. i'd recommend having a seperate BW for BI4 purposes. If anything, it makes management of integration TRANSPORTs much easier, given that you can only have 1 version active..
(yes, although there's no SAP IK Kit, transports are still imported into backend)
2. OLAP BAPI access is still there in BI4.0, namely for the CR 2011 tool with BW MDX Driver , and for Webi documents using the legacy Universe Design Tool OLAP.unv file.
the new OLAP data access driver for SAP in BI4.0 is the BW's BI Consumer Service (BICS API). The function modules for this are generally called: BICS_PROV_GET*
3. No hurdle at all. You can migrate your content as-is without fear of change. that's principally why the CR 2011 client is there for the 4.0 RTC - for adoption and onboarding. That legacy CR client technology is wholy unchanged, apart from .xlsx support and a 'read only' save mode.
the Crystal for Enterprise product is still playing catch up. It hasn't got all (any) of the direct drivers you would expect from crystal, but it can consume the new .unx common semantic layer and the BICS jco driver (neither of which the CR2011 product can)
... as of 4.1 (Q1 2012) the fit-gap in features is answered. i.e. they've all been fwd ported.
i hope this helps
Regards,
H

Crystal Reports 2011 Upgrade Error

Hi,
I have just purchased the upgrade from CR2008 to CR2011 and receive the following message during the installation
"This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more information"
Any suggestions on how I go about getting this resolved?
Thanks.

Have a look in you User\temp folder, the installer will generate a log file and should inidcate how far it got and possibly what the problem was.
Also look at the very first Sticky post in this forum. It has a lot of info on requirements before installing.
Don

Changes in RPT file - Upgrade from CR 2008 to CR 2011

Hi,
We have more than 500 Crystal reports 2008 in XI 3.1 and we will be upgrading to BI 4.0 soon.
We will be migrating the contents using Upgrade Manager Tool from old CMS/BIAR to new 4.0 CMS. CR 2008 will be automatically upgraded to CR 2011 when we use UMT.
Does this automatic upgrade change the rpt file?
Is there any change we will see when we open the report in 4.0?
Thanks,
-Ganesh

Hi
Upgrade process will not make any changes to your .rpt file and also you will not see any changes / modifications in your report on BI4.0.
Here we are migrating from 3.1 to BI4.0, this will just transfer your reports from one server to another server that it. If you open your .rpt files in CR2011 and make some changes (add new functionality) and publish on your BI4.0 then only you will see the change.
Thanks,
Sastry

Oracle Stored Procedure using CR2011

We have CR11.5 reports that works using Oracle Stored Procedure. We are planning to upgrade to CR2011 but the report fails with the error message Failed to retrieve data from database. Details HY000 may not perform insert/delete/update operation inside a READ ONLY transaction

Hello Don,
I am trying to use OLE DB to access the stored procedure in the oracle. I can see the stored procedure in the crystal report with the fields but whenever i refresh i face a message box
the text of the message box is as follows
Crystal Reports
Failed to open a rowset.
Details: ADO Error Code: 0x80040e14
Source: Microsoft OLE DB Provider for Oracle
Description: ORA-06550: line 1, column 42:
PLS-00363: expression ' NULL' cannot be used as an assignment target
ORA-06550: line 1, column 7:
PL/SQL: Statement ignored
Native Error: 6550
OK
My stored procedure code is as follows
Create or Replace Package pckReports
AS
type agent_list is ref cursor return BAT_AGENTLIST%rowtype;
END;
CREATE or REPLACE PROCEDURE BatAgentlistReport (p_Recordset IN OUT pckReports.agent_list) AS
BEGIN
Open p_Recordset FOR
select * from bat_agentlist;
END;
The Ole db version is :- 10.1.0.4.0
The stored procedure is developed in Oraclient10g.
I am developing the stored procedure from the microsoft visual studio using a connection with the provider :- OraOLEDB.Oracle.1

CR2011 runtimes, can i download them ?

I have CRD by ChristianStevenSoftware, which we use to automate and schedule/deliver our reports.
When i upgraded to cr2011, i was told by CristianSteven software, that i had to select the correct CRYSTAL RUNTIMES.
They have a gui to use for the user to "Change Crystal Version". when i used it, i was presented with a dialog box, which
had Crystal Reports 2011(13.xx) as the latest release. I selected this option as i assumed they thought 13.xx was
correct for 2011( i know 14.xx is what i have installed.
Anyway i did not get an error after upgrading to 13.xx, but when i re-started CRD,
i get an error(if i revert back to cr2008) CRD works. I sent the CRD support person a snap of my Crystal
installed programs.
The CRD support person says :-
>>>>
The install that is in the picture looks like the installation of the crystal reports 2011 applicaton,
not the runtimes. The runtimes should be a seperate installation, please let me know if you
see any installations under add/remove programs that is labeled:
--SAP Crystal Reports runtime engine for .NET Framework 4
That should be the name showing for the 2011 runtimes. If you cannot find it in the add/remove programs,
you should be able to download the runtimes from the SAP.Com website.
<<<
I do not see "SAP Crystal Reports runtime engine for .NET Framework 4"
Can i download them from SAP site as he suggests ?

Hi John,
CR 2011 doesn't have runtime packages and as their support indicated you need to download CR for VS 2010 runtime which you can get from the bottom of this page:
http://www.sdn.sap.com/irj/boc/crystalreports-dotnet
The MSI is the easiest to use, just double click the MSI file and it should install what they need.
I'm surprised they didn't give you the link....
Thanks
Don

IPod no longer works with car stereo since upgraded MBA & iTunes

My iPod classic has worked just fine connected to my car stereo since i bought it last june. I just bought a new Macbook Air (OS 10.7.3) & installed ITUNES 10.6.1. After I synched my ipod for the first time its recognised by the car but i get a "can't read data" message. I re-formatted my ipod but its exactly the same. Do you think its the upgrade- or the cable? Has anyone else found a bug with this version of Itunes or the OS? I have my doubts a cable would make the difference, and my old ipod nano that i haven't synched for a while works fine.

If standalone works fine, then, most likely the 30 pin connect may have some dirt or lint, prevent data transfer.
You can try to blow it clean, if you have a can of compressed air or gas.
Alternatively you can connect it to the car stereo and do the RESET, while connnected.as follows
Toggle the Hold switch, make sure you dont see the red mark when you do the next step
Reset the iPod -> Press Menu and Center button simultaneously for about 10 secs or till the Apple Logo comes ON
Then release the buttons
Select your preferred language.
Here is the Apple support Article on the 5Rs
http://www.apple.com/support/ipod/five_rs/classic/
The Reset sequence may send a signal to the Car stereo to do the right thing

Brand new IPOD Touch Apps no longer work after upgrading software

I got a Ipod touch for my wife Today at Wal-Mart. I brought it home, connected to wifi and downloaded some apps and also payed for some. They all worked fine. Then I connected to computer to transfer songs. It told me to upgrade the Ipod software so i Did. After it restarted none of the downloaded apps work anymore. I have read MANY MANY MANY discussions on this and there is no fix. I am not wiping out all the songs and reload everything all over again. It will take forever. My wifes BD is Friday and this is making me so mad after I just dropped $300 on this thing. APPLE!!! Where is the fix? I deleted the apps and reinstalled they still don't work. Anybody got this figured out? I am getting ready to get my money back and tell everyone to avoid buying ipod until they get this upgrade bug fixed.
Message was edited by: 2009 IPOD TOUCH

I have the same problem. Brand new two days ago. I synched the touch with Itunes but wasn't hooked up to the internet at the time so didn't do the software upgrade right away. Then I downloaded about a dozen apps (free and paid) with wifi directly to the touch. They all worked fine. Then I plugged it back in to Itunes and had it upgrade it to 3.1.2. It locked up Itunes several times since then and the downloaded apps no longer work (they start to open then disappear).
The problem is, no one is listening to this problem (including Anna above)! Everyone says "just do a hard reboot, or restore to factory settings, reload the apps, etc." I've tried all the standard troubleshooting but none of it fixes this. It sure seems to me this is a problem with 3.1.2 but Apple isn't helping out here. Where are you APPLE? Use some of those outrageous profits you're making to fix the problem you have created. Here's $300 of my hard earned dollars pretty much down the drain.
Message was edited by: IPatronius

CR2011 Upgrade

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