CRC errors with non-home hub device

Hey folks
When I first replaced my dying BT Home Hub with a third party DSL modem, there were initially a lot of CRC errors and poor SNR ratios. I called BT Broadband support and the agent appeared to rectify the problem on by undertaking actions on BT's side. It was something like performing two line tests back-to-back -- I know sounds odd, but it worked and the the third party DSL modem worked happily for 6 months.
This week the third party modem started reporting high numbers of CRC errors, much like when first connected, it works for a while then resets when the CRC error count overflows. I'm wondering if there is some other state on BT's side that could rectify the problem. I've spoke with two agents this week, and they had no idea what I was talking about (and I agree it sounds like voodoo).
Any ideas on what the initial action was on BT's side that enabled the modem to work in the first place?
Thanks
Solved!
Go to Solution.

Hi John
I didn't understand the question about the test socket (physical socket?).
The line passes the quiet line test.
The third party router shows:
        Downstream    
Upstream
SNR Margin
0.1
6.2
db
Line Attenuation
53.5
27.0
db
Data Rate
5705
1023
Kbps
Max Rate
22116
1036
Kbps
POWER
0.0
12.3
dbm
CRC
5786
0
The CRC errors accumulate until they hit a threshold and the device resets dropping the connection.
The Home hub shows:
ADSL settings
VPI/VCI    0/38
Type    PPPoA
Modulation    ITU-T G.992.5
Latency type    Interleaved
Noise margin (Down/Up)    2.8 dB / 5.3 dB
Line attenuation (Down/Up)    49.5 dB / 26.1 dB
Output power (Down/Up)    0.0 dBm / 12.9 dBm
The obvious difference is 3dB in line attenuation and noise margin. This was the case when I first connected the third party router before BT did the line reset that allowed the device to work. It has worked flawlessly for months.
Thanks
BTW, I don't want to appear unduly ornery, but BT tech support repeatedly ask on the telephone "why aren't you using HH2 we provided?".
1) It randomly drops OS X wifi connections which makes me really unpopular in the house.
2) It has poor wifi interaction with work lenovo laptop.
3) It has no support for QoS provisioning so kids streaming video interferes with work.
4) It has unreliable and undocumented USB storage, cf third-party solution which offers glitchless SMB and FTP.
5) Printer support is undocumented (though works better than my third-party alternative :-) )
My first HomeHub 2 had exactly the same issues before it died at which time I invested in a third party alternative. To credit BT they sent a refurbished replacement but this has all the same issues and a non-functioning reset switch.

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