CreatePDF + Word 2008 = Missing Cross-links

Hello,
  I'm using Word 2008 (Mac).  My .doc files have a TableOfContents (TOC).  When I hover over items in the TOC in Word a hand-cursor appears.  I can then click and am taken to the destination for the link.
  When I upload the same .doc file to CreatePDF and download the converted PDF, the resulting PDF does NOT have links.
  This worked fine with the old ConvertPDF, but not the new one.  Documents I created a year ago with the old CreatePDF continue to work with correct links.
  How do I get CreatePDF to maintain hyperlinks .doc files converted to PDF?
Thank you!

TucsonSan,
Thanks for highlighting this issue. We did a little testing on our side, and we're also seeing inconsistencies in how Word Table of Contents links are retained in the resulting PDF file. For example, when I logged into my Windows machine and sent a Windows Word 2010 test file (with TOC) to CreatePDF, links behaved fine. When I logged into my Mac machine and sent a Mac Word 2011 test file (with TOC) to CreatePDF, the links were lost.
This is something we'll investigate on our side to see if it can be improved in the future.
Thanks again for pointing this out. We love users who help us improve our software!
Regards,
Dave

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