Creating a reader enabled form for windows environment

Am stumped on the above and would appreciate any advice.
I've created a simple interactive form in Indesign CS6 and exported to Acrobat. Using Acrobat Pro X I've saved it as a Reader Extended pdf enabling additional features.
The file works perfectly when users fill in the form using Acrobat Reader on a Mac, allowing them to save the file with the content they've added to the form fileds. Users who are working on a Windows/pc computer however, are unable to save the form with the text/data they've added, only print the form with new content. After printing the form clears the data and they are left with blank form fields.
Does anyone know if this is a Mac/PC problem? Or is there another step I need to do to allow pcs to save this file?
Thanks!

Hi George,
Thanks for your reply. No other errors or messages came up when opening the file.
The file was set to open automatically in full screen mode, however when trouble shooting the above problem I decided to turn this option off...and now amazingly the file is fine on Windows systems. Clients are now able to add content in to the form fields, save and print the file with no problems. Weird!

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