Creative Cloud App Installation

I just joined the cloud specifically to gain access to AE and Premier. They are both listed amongst the apps that the Cloud covers. However, my Installation Manager doesn't list the apps and if I try to install from the Apps page, it just opens my Installation Manager that lists all the other Adobe packages, but not the 2 I want.
Any ideas why this might be?
Thanks.
Paul

Your system does not meet the requirements. All video apps require a 64bit OS with the respective version and patches. Refer to the tech specs on the product pages.
Mylenium

Similar Messages

Creative Cloud app (installer) does not show all installed apps - do I get updates?

Hi,
with the installer, I've installed CC-versions of several apps (InDesign, Lightroom, PS, Premiere etc). They all work as expected, and start registered to me etc.
When I now open the Creative Cloud app, I see only "Photoshop CC" listed under "Your apps".
On the "Home" tab, I only see one activity; namely the update of "Creative Cloud" 12 minutes ago.
1) Do I get upgrades for the other installed apps regardless? (nothing over the last few weeks, at least - been like this for some time)
2) How can I get the installer in sync with installed versions, without reinstalling the individual apps? (takes time, have done it once already, sigh!)
Addl. info;
On my first install, I accidentaly got localized (Norwegian) versions of the apps (due to installer defaulting to OS language/locale, I guess). Locale also affects keyboard shortcuts, and that confused me so much (muscle memory since Photoshop 3), so I had to *reinstall*. (Searched forums, no way to change locale except first change in Creative Cloud installer, then reinstall all apps).
Anyways; I did this, got English versions (with English shortcuts, phew!), and I had the reinstalled apps in the Creative Cloud app for quite some time. At some update, they got lost.
Best regards,
Henrik

Hey Pete,
I'm not sure why Acrobat XI is not recognized. It is on my system. Maybe try uninstalling and reinstalling it.
You can uninstall through the OS
Control Panel > Programs & Features
and then reinstall it through the Creative Cloud app or https://creative.adobe.com/products

Creative Cloud App installer disappears after "Initialising Installer" stage

I recently had to reboot my laptop to its settings for 4 days ago, and ever since then I cannot seem to download CC app at all.
I don't even get an error message, the installer just disappears after the Initialising Installer stage.
I have tried using the uninstaller tool, but when I try to reinstall the same thing happens.
This is very frustrating. I did not expect to have to pay for the CS6 products and to not be able to download the software itself.
I pay monthly for this service and the more days I go unable to download the software seems frankly a waste of my money.
Your help would be much appreciated.
Thank you.

For Windows :
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and delete folders named Adobe Application Manager and OOBE.
Important :
Navigate to C:\Program Files (x86)\Adobe.
Open Adobe folder and if present delete Adobe Creative Cloud folder.
Then try to install Creative Cloud desktop application.

Adobe creative cloud apps installation crashes Mac Pro

Hello,
My computer crashes after I click on an CS6 to install within Adobe Application Manager, using Adobe's Creative Cloud Subscriptio Service.
I am running:
2010 MacBook Pro
Processor 2.66 GHz Intel Core i7
Memory 8 GB 1067 MHz DDR3
Graphics Intel HD Graphics 288 MB
Software OS X 10.8.3 (12D78)
Everytime I click the the link to install the CS6 app, the app downloads and as soon as the app starts installing the computer crashes.
Here is the error log.
Tue Apr 2 23:06:39 2013
panic(cpu 0 caller 0xffffff7f813957f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0x0a2910de 0x00100000 0x00000000, BAR0 0xd2000000 0xffffff80f1f62000 0x0a5480a2, D0, P3/4
Backtrace (CPU 0), Frame : Return Address
0xffffff80f13b37a0 : 0xffffff8000c1d626
0xffffff80f13b3810 : 0xffffff7f813957f2
0xffffff80f13b38d0 : 0xffffff7f814923b9
0xffffff80f13b3930 : 0xffffff7f8149242e
0xffffff80f13b39a0 : 0xffffff7f817b8c82
0xffffff80f13b3ad0 : 0xffffff7f814b8fe8
0xffffff80f13b3b10 : 0xffffff7f8139d567
0xffffff80f13b3bc0 : 0xffffff7f8139b05a
0xffffff80f13b3dc0 : 0xffffff7f8139c0c5
0xffffff80f13b3ea0 : 0xffffff7f8133aaba
0xffffff80f13b3ef0 : 0xffffff7f82e9e0df
0xffffff80f13b3f40 : 0xffffff7f82e9d1e7
0xffffff80f13b3f60 : 0xffffff8000c3dcfe
0xffffff80f13b3fb0 : 0xffffff8000cb2977
      Kernel Extensions in backtrace:
         com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f81338 000->0xffffff7f81645fff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
         com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 1653000->0xffffff7f81974fff
            dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f813 38000
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
         com.apple.driver.AGPM(100.12.87)[A7004F02-7D39-3398-8BD3-729DCC404E5F]@0xffffff 7f82e9c000->0xffffff7f82eabfff
            dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f812a3000
            dependency: com.apple.driver.IOPlatformPluginFamily(5.3.0d51)[2C131EAF-F74C-39D1-A702-A499B 39C293C]@0xffffff7f81e0b000
            dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f81324000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f812e1000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000000a00000
Kernel text base: 0xffffff8000c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 5724934528856
last loaded kext at 3291482466828: com.apple.filesystems.smbfs          1.8 (addr 0xffffff7f82fdb000, size 229376)
last unloaded kext at 344722363298: com.apple.driver.AppleUSBUHCI          5.2.5 (addr 0xffffff7f81c2e000, size 65536)
loaded kexts:
com.apple.filesystems.smbfs          1.8
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.1.3f3
com.apple.driver.AGPM          100.12.87
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.driver.AppleHDA          2.3.7fc4
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.GeForce          8.1.0
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMikeyDriver          2.3.7fc4
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.driver.AppleIntelHDGraphics          8.1.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleSMCLMU          2.0.3d0
com.apple.driver.AppleIntelHDGraphicsFB          8.1.0
com.apple.driver.AppleMuxControl          3.3.0
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.driver.SMCMotionSensor          3.0.3d1
com.apple.driver.AppleUSBTCButtons          237.1
com.apple.driver.AppleIRController          320.15
com.apple.driver.AppleUSBTCKeyboard          237.1
com.apple.driver.AppleUSBCardReader          3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          34
com.apple.iokit.SCSITaskUserClient          3.5.5
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.3.1
com.apple.driver.AppleFWOHCI          4.9.6
com.apple.driver.AirPort.Brcm4331          614.20.16
com.apple.driver.AppleUSBHub          5.5.5
com.apple.iokit.AppleBCM5701Ethernet          3.6.0b1
com.apple.driver.AppleAHCIPort          2.5.1
com.apple.driver.AppleUSBEHCI          5.5.0
com.apple.driver.AppleEFINVRAM          1.7
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleACPIButtons          1.7
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.7
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall          4.0.39
com.apple.security.quarantine          2
com.apple.driver.AppleIntelCPUPowerManagement          196.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.6
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily          1.8.9fc11
com.apple.kext.OSvKernDSPLib          1.6
com.apple.iokit.IOSurface          86.0.4
com.apple.nvidia.nv50hal          8.1.0
com.apple.NVDAResman          8.1.0
com.apple.iokit.IOBluetoothFamily          4.1.3f3
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.1.3f3
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleHDAController          2.3.7fc4
com.apple.iokit.IOHDAFamily          2.3.7fc4
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleGraphicsControl          3.3.0
com.apple.iokit.IONDRVSupport          2.3.7
com.apple.driver.AppleSMBusPCI          1.0.11d0
com.apple.driver.AppleSMBusController          1.0.11d0
com.apple.iokit.IOGraphicsFamily          2.3.7
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.driver.IOPlatformPluginFamily          5.3.0d51
com.apple.driver.AppleSMC          3.1.4d2
com.apple.driver.AppleUSBMultitouch          237.3
com.apple.iokit.IOUSBHIDDriver          5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice          3.5.5
com.apple.iokit.IOUSBMassStorageClass          3.5.1
com.apple.driver.AppleUSBMergeNub          5.5.5
com.apple.driver.AppleUSBComposite          5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.5
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOAHCISerialATAPI          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IO80211Family          522.4
com.apple.iokit.IOEthernetAVBController          1.0.2b1
com.apple.iokit.IONetworkingFamily          3.0
com.apple.iokit.IOUSBUserClient          5.5.5
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily          5.5.5
com.apple.driver.AppleEFIRuntime          1.7
com.apple.iokit.IOHIDFamily          1.8.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          220.2
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.DiskImages          345
com.apple.iokit.IOStorageFamily          1.8
com.apple.driver.AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
AppleKeyStore          28.21
com.apple.driver.AppleACPIPlatform          1.7
com.apple.iokit.IOPCIFamily          2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
System Profile:
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x8394, 0x393731363434412028393736363434412900
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD10JPVT-22A1YT0, 1 TB
Serial ATA Device: MATSHITADVD-R   UJ-898
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0xfa120000 / 5
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0xfa130000 / 4
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0xfa113000 / 8
USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0xfd110000 / 4
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd120000 / 3
I don't see Adobe listed in the report so I'm wondering if the problem is inherently a Mac Problem.
Anyonle else have the same problem?
Got a solution?
Joshua H.

Contact Adobe support or post on their forums: http://www.adobeforums.com

Adobe Creative Cloud Apps Installation Failed

Everytime I try to download After Effects CC off of the application of Creative cloud, after 25%, the operation breaks and it says "Installation Failed" I re-installed the Creative cloud, restarted my computer, checked my internet connection, I don't know what seems to be the problem, Please help

In that case, we need to re-install AAM as it seems to be an issue with that.
> Download and install the Adobe Creative Suite Cleaner Tool: http://www.adobe.com/support/contact/cscleanertool.html
> Extract and run it.
> Select "e" for English.
> Hit "Y" for Yes if asked.
> Select Option 3 for Creative Cloud.
> Then select Option 1 for Creative Cloud Installer.
> Install the latest version of Adobe Application Manager from the link on the bottom right of this page: http://www.adobe.com/downloads/
> Try to install the update now and check.

I can't open the creative cloud app installer, i'm getting an error message that says safari cannot open the specified address

i had previously installed it so i could use the 30 day trials, but i deleted i from my machine. now it won't open even though i purchased the creative cloud.

Mebridge please begin the installation process in a different web browser. You can also download the Creative Cloud Desktop application from Creative Cloud Help | Creative Cloud for desktop.

Lightroom doesn't appear via creative cloud app

I have lightroom installed but it doesn't show as a creative cloud app and I have the option to install it via the creative cloud app/installer. How can I move my lightroom installation so that it's integrated in the creave cloud updating/installing system? Thanks
https://www.dropbox.com/s/hd96g7lbvyimev6/Screenshot%202014-04-18%2011.41.27.png

Do you mean that you have the Lightroom perpetual-licence version installed? As you've found, the CC app isn't smart enough to detect that. There is no difference between the perpetual-licence version and the CC version except the licence, but if you want to switch to the CC version, you will have to install it again via the CC installer, and yes, it will download the whole G byte of code, and install the identical code over your existing installation, keeping your existing catalog, preferences etc but changing the licence. As the code is identical, it doesn't make any difference whether you switch to the CC version (which I did) or stay with the perpetual-licence version. It will matter only when LR6 comes, which will be free with CC but which you'll have to pay for with the perpetual licence.
Some people have reported that you have to remove the perpetual-licence version before installing with the CC app, but I didn't.
Once you've done that, then you can update it (if there are any further 5.x updates) either by downloading and installing the perpetual-licence version or via the CC app, and it keeps the CC licence.
No, it doesn't really make sense to me either. What you need to remember is that the CC app and installer, and indeed the whole infrastructure behind CC is a bit hokey. I think it was written by an intern.

Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."

OS: 10.9.4
For about 2+ weeks I've been getting the following message in the Creative Cloud App:
Download Error
The Creative Cloud installation is no longer working
uninstall and download again from http...
I've searched through various discussions and followed every suggestion I had come across, including:
Uninstalled/reinstalled Creative Cloud
Renamed files in the following directories:
~/Library/Applications support/Adobe/OOBE
/Library/Applications support/Adobe/OOBE
~/Library/Applications support/Adobe/AAMUpdater
/Library/Applications support/Adobe/AAMUpdater
Deleted files in above-listed directories.
Checked all network settings including proxy, DNS, etc.
Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.

Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.

Adobe creative cloud app can't complete the installation

I just downloaded adobe creative cloud app for mac, then i open it, but it can't be completed the download or the installation
this picture
after this step it canceled automatically!!
please any help..

Please read, and reply back here with information https://forums.adobe.com/thread/1499014
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Installation fails via Creative Cloud App manager on windows 8 - can't find log

No information given in Creative Cloud App manager.
I click on "Learn More"
and get a window that tells me the following
Installation failed
Errors encountered during installation.(7)
More Information
"More information" is a link/button but clicking it does nothing.
Where are the logs on windows 8?

You can try checking out the logs, at http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
And this might be handy too: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Good luck,

Creative Cloud app detecting installation of LR on old drive

Recently upgraded my Macbook with a SSD drive (MainDrive) and did a fresh install of 10.9.4 (Mavericks). In the process I moved my old HDD (now SecondaryDrive) to the optical drive. This drive had LR 5 installed but I would prefer a new installation of my new drive. The Creative Cloud app seems to detect Lightroom on the old drive and simply states it is 'up to date'. What is odd, is it did not detect the installation CS5 on the old, now secondary drive.
Without touching my old installation or drive, how can I get the cloud app to simply install a fresh copy of LR on my now main SSD drive? Is there a way to tell the app to only scan the OS drive?
I have tried a few tips such as removing the opm.db file without success. I moved the LR app out of Applications on the SecondaryDrive to the trash, restarted the Creative Cloud app and LR is still found.
I do not want to boot into the other drive and uninstall LR, I feel I really shouldn't have to. Any suggestions?

Just saw the status of LR move from installed to not installed. I was simply in the settings pane of the Cloud app. Very odd.

Adobe Creative Cloud Apps "Download Error"

I wonder if anyone can help?
I recently migrated my iMac, which had Creative Cloud setup all fine, to a new iMac. Both run OSX Mavericks.
The new one was having initial problems opening any creative cloud apps that had been migrated over, including CC Manager itself.
I tried uninstalling and re-installing, but no change. I resorted to manually binning all Adobe files and starting again.
This appeared to initially work and I downloaded CC manager, got that running without errors and also downloaded Photoshop without a problem.
However, there was a Photoshop 'Update' available almost immediately which I downloaded and since doing this, I now get an error on the CC Manager's 'Apps' tab.
I have tried the 'Reload Applications' button but that has no effect.
My Photoshop still appears to be working fine but I yet need to download Indesign and Flash and others from CC Manager.
Any ideas?
Thanks in advance for any suggestions.

Did you run the cleaner after uninstalling and before reinstalling?
-http://forums.adobe.com/thread/1408331?tstart=0
-http://forums.adobe.com/thread/1398961?tstart=0
-and http://helpx.adobe.com/creative-cloud/help/install-apps.html
-using the cleaner after uninstalling and before reinstalling will usually help
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Creative Cloud Apps Telling Me I am in Trial Mode. Help!

First time I have had an issue with my Creative Cloud subscription apps. My account is in good standing since May. On a Mac running 10.6.8
As of this morning, when I try opening any of my Creative Cloud apps, I receive a notification saying "Sign In Required" -- We will now register your trial to your Adobe ID.
I installed the most recent updates on Monday, Dec. 17. After installation, I had no problems opening the software.
This morning, I launched Adobe Photoshop CS6 (ver 13.1.0) with no problems. Then, when I went to launch Adobe Illustrator (ver 16.2.0) I received the dialog saying "Sign In Required" for all my apps.
When I click the "sign in" button, it opens the apps in "tryout mode". When I quit and reopen Photoshop, InDesign, Illlustrator there is a window asking me to either license the software, or continue the trial. When I click "License This Software," it tells me sign in is required so I hit "sign in." But this then prompts me for a "serial number" -- which Creative Cloud subscribers don't have. And now all of my software is doing this.
Please...any help would be appreciated!!

Spoke with a very nice gentleman from Adobe Creative Cloud support.
He suggested, when you get to the "Sign In" page, to click "Not my Adobe ID" and it will take you to a page to sign in with your Adobe ID.
This worked!
He said that the recent updates had caused a glitch that was a "known issue."
Hope this helps someone else!

Multiple Issues with Adobe Creative Cloud app.

I'm having multiple issues with the Adobe Creative Cloud app.
1. Neither Photoshop CC nor Prelude CC get past the 47% mark when installing. They constantly give me "Installation Failed" messages. When I click on "Learn More", I'm told that:
"Installation Failed
Errors during Installation.(7)
More Information"
So naturally, I click on More Information to get the following thrown at me (none of which I understand):
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ERROR: 12/01/13 13:16:06:425 | [INFO] | | OOBE | DE | | | | 6076 | ---------- CustomHook_Helperx64 ---- Start ---------- 12/01/13 13:16:06:426 | [ERROR] | | OOBE | DE | | | | 6076 | Cannot load function name 'CSInstallerCustomHookProc' from library C:\Program Files (x86)\Common Files\Adobe\Installers\uninstall\{5F816B76-62F3-41C9-B651-27F49F25F50B}.data. Error 0 ERROR: System check returned with error : -4 -------------------------------------------------------------------------------------
2. I installed Lightroom 5, then uninstalled it. When I went back to re-install it, the Adobe Creative Cloud app wouldn't let me. It states that my Lightroom 5 is "Up to date" and is in my "Your Apps" section, not in the "Find New Apps" section. I've double checked my Programs and Features in Control Panel, and it's not there. I cleaned my registry, and it's still there. I deleted the "opm.db" file in my OOBE folder, and restarted CC - still nothing.
I've got to say, guys. I'm not very happy with the amount of time I've spent just trying to install programs on my PC. While the plan is for this to be intuitive at some point, it's not very functional at the moment. Any help you can provide me would be amazing - if you can provide it sooner than later, I'd be over the moon.
Thanks.

I fixed it. I fixed it on my own. My journey took over a week (forty hours of back and forths, trial and error, and service!!) and included multiple calls, multiple online chats, unanswered forum posts, Twitter conversations with the Adobe Customer Service team, remote access sessions with Adobe technical teams, and finally this series of emails. In the end, I had to figure it out myself. I'm not happy - not with the time it took, and not with the level service I received based on the urgency that I made clear.
For anyone else that had this issue (or similar), here is what I did to fix it. This may seem excessive, but that's because I didn't know what else to do. Some of these steps may be redundant, or not required... but I wouldn't know because once I saw that it was working, I just kept going.
Anyway, here is the solution I came upon (I'm running Windows 7 64-bit):
1) I uninstalled every single Adobe product (including Flash Player, Acrobat Player, Air, and Digital Editions).
2) I ran the Cleaner Tool (which is not very good) and came across errors in trying to delete certain folders.
3) I restarted my computer in Safe Mode, and logged into Windows 7 under my Administrator account.
4) I manually went into every folder that contained the words "Adobe" and deleted everything. This includes my Program Data folder, my Program Files folders (both x86 and 64-bit), my AppData folders, my Roaming folders, my Temp folders - ANYTHING and EVERYTHING that contained any trace of Adobe, I deleted.
5) I ran Microsoft Disk Cleanup and Piriform CCleaner to clean my registry and temp files.
6) I restarted my computer using the normal boot process and logged into Windows as Administrator.
7) I downloaded the Adobe Creative Cloud installer.
8) I restarted my computer again, and logged into Windows as Administrator.
9) I ran the Creative Cloud installer, and installed Premiere Pro.
10) I restarted my computer again, and logged into Windows as Administrator.
11) I ran the Creative Cloud installer, and installed Photoshop.
12) I restarted my computer again, and logged into Windows as Administrator.
13, 14, 15...) I ran the Creative Cloud installer and installed whatever programs I needed, then I IMMEDIATELY restarted my computer before installing anything else.
Hope this helps. Good luck!

I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up

My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it

Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott

Creative Cloud App Installation

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