Creative Cloud question [forgot password]

Question by Adobe Creative Cloud. So, I'm already on this computer for a long time to check in with one mailbox, and now I need to change it, because I forgot my password from the mailbox that I worked with. How to change the mailbox in Creative Cloud?

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
-email address https://forums.adobe.com/thread/1446019

Similar Messages

Creative Cloud question

(If there is a forum specifically for Creative Cloud questions, please direct me there)
One of the features of the new Adobe Creative Cloud is "upgrades to all new versions upon release, plus new features and services between releases." Does this mean that if Premiere comes out with version CS6.01, those who bought the non-cloud CS6 software will not get the update? Or that we'll have to purchase it?
J. D.

Part of the upgrades thing is that of course, as a subscriber, you will always be current on whatever version is out there (CS6, CS7, CS8, etc). But another thing is that as new features are developed, Creative Cloud members will see those features deployed to their software as soon as they are ready, whereas perpetual license members likely won't see some features until CS7 is released 2 years from now, and even then, only if they purchase the upgrade. That's how that works.
For updates like 6.01 or 6.1.2 or whatever, those are typically small updates (not upgrades) and are no additional cost. In the past, when there has been a "X.5" version, that is when Adobe has designated it as a purchase upgrade.

Are there any legal issues against sharing a single Adobe Creative Cloud username and password among other coworkers for work related projects?

A coworker of mine shared his Adobe Creative Cloud password and username with me so that I could download Adobe Premiere onto my own work computer to do some video editing projects. Before, I download this onto my computer, I want to make sure there are no legal problems in doing this.

I don't think that is allowed... "A" is allowed 2 activations Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
I don't think you as "B" are allowed to use A's account

Creative Cloud, questions générales

Bonjour,
Je suis nouveau dans le monde Adobe et j'ai quelques questions d'ordre général sur les logiciels Adobe:
Notre besoin principal est de travailler avec InDesign en collaboration avec notre agence qui jusqu'alors gérait seule nos documents PAO avec InDesign. Nous nous orientons donc vers l'acquisition de Creative Cloud (car nos besoins pourraient s'étendre vers d'autres logiciels que InDesign).
Première question: si notre agence et nous-mêmes utilisons Creative Cloud, pouvons nous partager un espace de stockage commun ou ces espaces de stockage sont-ils liés à l'abonnement et donc dictincts si nous acquérons deux abonnements? (deux espaces distincts enlèveraient à mon sens tout intérêt à travailler sur le Cloud)
Deuxième question: corolaire à la première question, notre agence et nous-même pouvons-nous utiliser un seul et même abonnement Creative Cloud de façon à n'utiliser qu'un espace de stockage? Autrement dit, si nous-même ou notre agence acquérons un seul abonnement Creative Cloud, pouvons nous donner l'accès (et combien d'accès) à une autre entreprise?
Merci de vos tuyaux et de vos retours d'expériences.

Bonjour. d'apres la FAQ, http://www.adobe.com/fr/products/creativecloud/faq.edu.html#
>Les abonnés à une même formule Creative Cloud doivent-ils travailler dans la même entreprise ?
Non, l'adhésion à Creative Cloud peut être étendue à tout possesseur d'une adresse e-mail. Il est important de noter qu'une invitation d'abonnement à Creative Cloud ne peut être acceptée que par le destinataire (adresse e-mail) de cette invitation.
>À quelle capacité de stockage en mode cloud me donne droit mon abonnement à Creative Cloud ?
Avec un abonnement équipe, chaque personne a droit à 100 Go de stockage pour visualiser, modifier, stocker et partager des fichiers entre les différents membres. Avec un abonnement individuel, la capacité de stockage est limitée à 20 Go par utilisateur.
En espérant que cela vous éclaire, mais je vous conseillerais de contacter Adobe directement: http://www.adobe.com/fr/aboutadobe/contact.html

Creative Cloud Questions

I just bought the Creative Cloud upgrade and have a few questions I can't find answers to. First - do I still need to leave the CS5 apps on my Mac or can I uninstall them? and second, can the new CS6 apps be installed on an external drive as opposed to the main Macintosh HD? This is mostly just a space issue.
Any help here would be much appreciated.
Rick Price

Here are the answers to your questions.
1. Yes, you can uninstall CS5 apps from your machine. as you already have CS6 installed which is the updated version. So, in case of space issues, you can uninstall CS5.
2. Until that external drive is not a removable one, you can install CS6 onto that. But its always recommened to install on local drive.

Fonts and creative cloud questions?

I have been a CS Design user for many years, more then I want to admit. I have always owned my own Adobe product's version and my own font collections. I have over a thousand fonts, some of which are very old. So far, using CS 5.5 Design and Web Premium, I have had NO problems with these fonts.
My question is, if I go to the "cloud" version, what happens with my fonts. Will they sync? Will they have a problem with version'ing? I am a freelance designer and my clients have become a custom to the unique font options I provide. If I can't pull up 5.5 files with these fonts and have them work, it will be a VERY costly upgrade that I would NOT be happy about.
Can someone tell me their experience going to the "cloud" versions of InDesign, Illustrator and Photoshop with their personally owned fonts?
Thank you.

For fonts that you have personally licensed and installed on your computer system(s), there is no difference in terms of how you access them with the Creative Cloud versions of the applications.
Please note that the “Creative Cloud” does not infer that the applications run “in the cloud” but that additional, optional cloud-based services are now offered and that your installation is via download from a server. After that, assuming that you neither need nor want any of the cloud-based services, the software runs in the same manner as the CS versions.
- Dov

Creative cloud licenses, forgot to deactivate one and formatted the drive.

I recently put one of my creative cloud licenses on a Lenovo laptop. My other is on my MacBook which I use primarilly.
My Lenovo was malfunctioning, so I took it in to exchange it and formatted the drive, not thinking that I should deactivate my applications.
My question is, will I be able to use my second license now on my new computer?

Also the process is different for subscription users so we can not just allocate an additional activation as can be done with our perpetual versions.
I wasn't aware of that, Jeff.
What's different about it?

Creative Cloud Question- Do you need it to use a Premium Creative Suite?

I recently purchased the Premium Creative Suite : Web Design Package under my school. I installed it and it wont let me use it unless I renew my cloud membership. Which I dont need , does anyone know what I should do in order to use the product I bought? If not its $600 bucks down the drain... Thank you!

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

OT. Creative Cloud question

A client has sent over a job produced in Adobe InDesign 6 but I can't open it as I only have InDesign 4.
Is it possible to join the 'Cloud' on a monthly basis without them renewing the contract every month? I've been reading the month-by-month page and in small print you agree that it's a 'rolling' month to month payable contract which is not what I require as I don't use InDesign very frequently, if at all these days. I'm a Quark user. This job will take less than a month to complete so I don't mind paying the £60 to access it for a month.
It also says in the small print that you can select an option which does not renew the contract on a monthly basis BUT I can't see that anywhere. They also say you can contact 'Customer Support' to cancel the subscription but the link just leads you around and around to the same pages and NO telephone numbers at all. Smacks of Adobe making it almost impossible to cancel the subscription.
So the question is 'has anyone else accessed the cloud for only a month and where can I find the customer support numbers for the UK cloud.
Cheers
Os

Sudarshan Thiagarajan wrote:
Adobe will not auto-renew this if you dont have a contract with them. You can be rest assured about that.
Actually that's not what it suggests when I read the options pior to posting. It clearly says 'we will re-new the month by month option' unless you cancel by contacting Customer Support but then doesnt really go into too much detail about how you do that.
It also does say you can choose NOT to renew the month by month contract but again conveniently avoids explaining how to do that. Don't you just hate it when these big companies put a firewall inbetween you and them.
It also says if you cancel before the 30 days has expired we will refund your money in total. Well, as they are making it as difficult as possibe I might just take that option as the job is only going to take a few days. If I need to update the job I'll sign up for another Adobe ID and do it again. Of course I'd rather pay up but it really pisses me off when a company goes above and beyond the call of duty NOT to be helpful to its customers.
Thanks for the feedback guys.........I'll go over all the links both of you supplied in depth tomorrow when I have more time.

Upgrade to Creative Cloud 7 days ago - still no access to full products customer service not helpful

I upgraded to the full Creative Cloud access on the 13th of April through customer service. I saw a promotional offer for $29.99/month for access to all the CC apps, but since I was already signed up for Premiere Pro CC at $19.99/month it said I needed to speak to customer service to upgrade.
I did that. The customer service rep upgraded my service to $29.99/month and assured me that I would now have access to the full creative suite.
You can see that I was billed for $29.99 on April 13th:
After that upgrade nothing changed on my end. I had full access to Adobe Premiere CC like before, but otherwise all other programs(photoshop, illustrator, etc) still downloaded and ran as trial versions. I contacted customer service two more times. They were unable to resolve the problem and only escalated the ticket.
I have not had any response from either ticket. And looking at it now it looks like one of them is listed as "withdrawn" with no notes from Adobe's end and no resolution to my problem. The other ticket is still open pending Adobe's response.
To top it all off today in Premiere CC I received a notice that I would lose access to Premiere in 5 days because of some error in the billing information. So in 5 days time I will be paying $29.99/month and have access to zero Adobe products.
So I'm writing this post in hopes of actually getting someone that can solve my problems to take a look. I don't want to spend another 2 hours in a chat-box with an overseas customer service rep who only copys and pastes pre-formatted responses to me. I don't want my ticket escalated and then ignored. I want the service that I paid for, or I want my money refunded.
What I think happened is that the customer service rep who upgraded my membership to the full creative cloud suite forgot to flip some switch. It seems like they increased my billing rate but didn't actually change my subscription.
Here's the picture that shows exactly what service shows up in my account:
Here's what my creative cloud app shows - notice that I only have access to trial versions of most of the software:
Please don't tell me to try logging out of creative cloud, or deleting files on my end, or check my DNS settings, or any of that. I've been through it - twice - with your customer service reps already. It did nothing. The issue is on Adobe's side. Somewhere in some database my account is not set to full creative cloud access. There is nothing I can do on my end to rectify this.
Please - I would either like this rectified, or have my money refunded. Anything else is unacceptable. And as a whole my experience with customer service has been frustrating, unhelpful, and not up to the standards I expect from a high-class company like Adobe.

Have you logged out of your Cloud subscription and then back in?
Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or these
Upgrade single to all Cloud http://forums.adobe.com/thread/1235382
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

Creative cloud wants to make changes

I get an annoying popup that tells me "Creative Cloud wants to make changes" and asks for my CC password. But when I enter the password it won't accept it. But if I press CANCEL, the popup returns in five seconds. I know the password is correct because I can log into CC and also my adobe account.
I thought maybe it was a virus, but if so, it has infected both my work and home Macs. The only way to rid myself of this popup (which sits on top of everything) is to quit creative cloud. I have asked Adobe for help but they've shrugged their shoulders.
Anyone else had this issue?

catker, you might be right about the latest InDesign update. My Mac's /Library/Logs/Adobe/Installers/Adobe InDesign 9.2.1 log file tells me that I Installed the InDesign update on 3/25/14, which is around the time I started seeing Creative Cloud requesting my password everytime I booted up. I've recently opened the Mac's Console utility and watched it as I enter the password when Creative Cloud asks for it. What I see is this:
Apr 6 15:53:18 Larrys-Mac-Pro authexec[406]: executing /Applications/Utilities/Adobe Creative Cloud/CoreExt/../Utils/Creative Cloud Helper
Apr 6 15:53:18 Larrys-Mac-Pro ReportCrash[410]: DebugSymbols was unable to start a spotlight query: spotlight is not responding or disabled.
Apr 6 15:53:20 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[409] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155320_localhost .crash
Apr 6 15:53:24 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:24 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Alignment Panel.mxi: File exists
Apr 6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[412] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155325_localhost .crash
Apr 6 15:53:25 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211712_localhost.crash
Apr 6 15:53:30 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:30 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Article Panel.mxi: File exists
Apr 6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[417] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155331_localhost .crash
Apr 6 15:53:31 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211718_localhost.crash
Apr 6 15:53:36 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:36 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset Library Panel.mxi: File exists
Apr 6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[419] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155337_localhost .crash
Apr 6 15:53:37 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211725_localhost.crash
Apr 6 15:53:42 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:42 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Asset PubLibrary.mxi: File exists
Apr 6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[423] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155343_localhost .crash
Apr 6 15:53:43 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211731_localhost.crash
Apr 6 15:53:48 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:48 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Assignment UI.mxi: File exists
Apr 6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[425] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155350_localhost .crash
Apr 6 15:53:50 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211737_localhost.crash
Apr 6 15:53:55 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:53:55 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_BNUI.mxi: File exists
Apr 6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[427] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155356_localhost .crash
Apr 6 15:53:56 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211743_localhost.crash
Apr 6 15:54:01 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:54:01 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Book Panel.mxi: File exists
Apr 6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Saved crash report for ExManEscalatedPrivilegeServer[430] version 7.1.2.17 (7.1.2.17) to /Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-06-155402_localhost .crash
Apr 6 15:54:02 Larrys-Mac-Pro ReportCrash[410]: Removing excessive log: file://localhost/Library/Logs/DiagnosticReports/ExManEscalatedPrivilegeServer_2014-04-05- 211749_localhost.crash
Apr 6 15:54:07 Larrys-Mac-Pro Core Sync[267]: setting security information: Operation not permitted
Apr 6 15:54:07 Larrys-Mac-Pro Core Sync[267]: open on /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/idcc_Bookmark Panel.mxi: File exists
As you can see, there are lots of crashes of a process called ExManEscalatedPrivilegeServer, whose crash reports tell me that its parent process is Creative Cloud Helper:
Process:         ExManEscalatedPrivilegeServer [786]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/ExManEscalatedPrivilegeServer
Identifier:      ExManEscalatedPrivilegeServer
Version:         7.1.2.17 (7.1.2.17)
Code Type:       X86-64 (Native)
Parent Process: Creative Cloud Helper [406]
and also lots of repeated references to Adobe Extension Manager .mxi files in the folder /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/, which I'm guessing are components of InDesign replaced by the latest InDesign CC updater.
I don't really know what any of this means, other than I see it happening every time I've opened Console after I've booted up and Creative Cloud requests my password, and repeated references to ExManEscalatedPrivilegeServer and old pieces of InDesign tucked away in the /Library/Application Support/Adobe/InDesign/Version 9.0/en_US/Extensions/REMOVED_CC/ folder.

Lightroom 5 to Behance Publish Service doesn't recognize Creative Cloud login

I'm trying to publish to my Behance service which I have access to via Creative Cloud. When I try to set up the publish service in Lightroom 5 it gives a wrong password error when I enter the Creativer Cloud name and password. I can log in to Behance with those credentials and have already set up a simple page.

Sarahktrapp1,
Quoting you (May 6) in another thread titled "I cannot link Lightroom CC to my Behance account".
Unfortunately, a recent change made to the Lightroom integration has caused this feature to be inaccessible to some users.
The feature should continue to work as normal for those who had previously used it, but new users won’t be able to authenticate.
The Lightroom team is working hard to fix this as soon as possible, but it will be inaccessible for a number of weeks, so we suggest that you use Behance directly in order to share your work there. Simply login to Behance with your Adobe ID, and add a Project or WIP directly to your portfolio instead.
Note that the other Creative Cloud integrations (Photoshop, InDesign, and Illustrator) will continue to work as normal - more instructions on how to use those here.
Thank you so much for your patience.
So apparently, you know why we can't login from Lightroom with valid credentials and you asked us to wait for a fix. The initial post in this thread reports the very same problem but you are giving us a different answer. Has this problem been fixed? Is it another problem with the same symptoms? I guess it's time to clear up the confusion.
Thanks.

I brought a Creative Cloud Student and Teacher Edition (one-year) can I install on two computers?

I brought a Creative Cloud Student and Teacher Edition (one-year) can I install on two computers?

Welcome to the forum.
http://helpx.adobe.com/x-productkb/policy-pricing/education-faq.html
http://www.adobe.com/products/creativecloud/faq.edu.html
Can I use the software I download from Creative Cloud on multiple computers?
Yes, you can install and activate Creative Cloud desktop applications on two computers, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.
There is also a forum for general Creative Cloud questions:
http://forums.adobe.com/community/creative_cloud

HT201210 forgot password on the Ipad

Question: Forgot password on the Ipad, how can I reset it???

If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the
          Back Up option. If you have just backed up the device, it is not necessary
          to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore or have forgotten your restrictions passcode, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

I Forgot my creative cloud password?

I Forgot my creative cloud password? I need it to download ID, I have been given the hint, but i can't remember it. How do i reset the creative cloud password (not my adobe password I Know that). Thank you for your help.

This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Creative Cloud question [forgot password]

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