Creative Labs preparing to shut down foru

Has anyone noticed that all references to the CL forums have been removed from the main website. I used to get here by clicking support on the top of the page but the forums option is no longer there. The drop down menu is also gone.
Whaddup wit that Creative?

JQ,
We're not shutting down the Forums, we've just change some interface on this. You could see it now on the left side under the Support page, it is not on the drop down menus of Support anymore. We've migrated the Support into worldwide basis that's why even though you go to different regions of Creative website, you will only see one Support section.
Well, you're not been here for (not) quite a long time.

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Creative Cloud - Photo Shop shuts down

I signed up with Creative Cloud a couple of weeks ago. Lightroom 5 works fine, but PhotoShop shuts down after a minute or so and says it has stopped working. I have uninstalled and reinstalled it already and it still does the same thing. Any suggestions??

These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

My Creative Suite CS6 products shut down immediately after I open them. They were working fine before. What happened? What can I do to fix this?

I bought a boxed version of Creative Suite CS6 (Design & Web Premium) in March and all the products were working fine for a few months. But now they shut down as soon as I open them. Any advice??

It sounds like something changed on your system to cause the problem. You should not have to sign up for Creative Cloud.
The safe thing to do would be to first clean up your copies of CS6 with the Adobe Cleaner tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Then reinstall with a clean file. You can download it here:
Other downloads

Premiere won't shut down

Whenever I close Premiere Pro CS6 on my Win7 box, it saves my project and shuts down. However, attempts to run it again fail.
I learned the reason why... it had never really shut down to begin with. Opening up Windows Task Manager shows it still running in the Process tab. If I right-click and choose "End Process" it will then shut down so I can open up a new instance of the program.
Anybody know what the problem could be? My other Creative Cloud apps do shut down correctly.
Thanks,
Rick

Possibly damaged prefs. Launch with the Alt key held down to refresh them.

Adobe CS6 Apps Shuts Down After Installing Creative Cloud.

I can't start my Photoshop, Illustrator or InDesign CS6 anymore, it just shuts down as soon as it's done loading, without any errors. Only Bridge CS6 will start.
I tried launching with Ctrl+Alt and Ctrl+Alt+Shift but it did not work.
Then I tried uninstalling it (With all the preferences as well), and install it again, that did nothing - still the same issue.
I updated windows and my gfx drivers (GeForece 332.21 - NVS4200M) after the issue started.
I tried both the 32bit and the 64bit version.
I have manually removed the preferences file.
I have disabled the firewall and my AV.
I have logged out and back in of the Creative Suite Utility.
My hosts file is not blocking any sites.
I am running Windows 7 Enterprise 64 bit.
I tried to open a issue on superuser but that did not help, nobody has awnsered it yet.

Nicoar do you receive any specific error messages? I would recommend starting with the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

Adobe Creative Suite Design CS6 - PhotoShop, InDesign and Illustrator immediately shuts down after startup

I'm troubleshooting for a customer who have Adobe Creative Suite Design CS6.
His programs suddenly wont start, they launches and starts to read plug-ins and open up a workspace, but then without warning/error it shuts down. no log, error message or anything...
It's the same for PhotoShop, InDesign and Illustrator both in 32 bit and 64.
He is running the suit on a Hp EliteBook 8560p with Windows 7 Pro x64 sp1.
He also have had a Wacom Bamboo CTE 650 penpad installed before.
This is what I've done so far:
* Uninstall the whole suit and reinstalled it again (Done this 3-4 times, manually deleted regestry-files, used CClean and other cleaning tools)
* Deleted the wacom-drivers with controlpanel tool, Windows driver Clean tool, CClean and manually deleted registry-keys and files.
* Uninstall Anti-Virus software and replaced it with another, inactivated AV and Windows Firewall.
* Deleted register-files for the suits and "reregister" them again.
* Full patch both for windows and adobe softwares.
* Reboot between each step
Any suggestions?
I have to add that adobe support for this $2000 software really sucks...
Thanks!
// Rikard

Problem solved!
I went through all the folders associated with adobe cs6 and renamed them (one by one) so they would be recreated.
I did this before but seems like I missed this specific one.
Anyway, when I renamed the folder "SLCache" in C:\Program Files (x86)\Common Files\Adobe\ and then ran the applications one by one as administrator I was prompted to enter a serial-key again and log in to my Adobe-ID.

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it

Adobe creative cloud has stopped working, all my individual programmes from adobe open and work fine, but when I try to open adobe cloud it starts to open then says adobe cloud has stopped working, looking for a solution then shuts down, I can not open it at all.

Without proper system information and the application logs nobody can tell you much.
Troubleshoot Creative Cloud download and install issues
Mylenium

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other ap

I am trying to use the trial creative cloud software on a PC windows 8.1 - I've downloaded and removed Photoshop CC 2014 two times - every time I open the file it says there is a problem and it shuts down and closes. I can open indesign and maybe other apps but photoshop no. Any ideas?

I don't think I can access the crash report? Excuse the ignorant questions I'm about to make am a relative tech novice.
Soo - as mentioned every time I open photoshop it crashes - it just says there's an error and the program will shut down and if there's a solution windows will notify me. Then nothing...
I've tried to look in photoshop files for the detailed crash report & the system event viewer but cannot find a file with those names. I've also looked in the windows files for files with those names but cannot find them either - so I don't know where to look.
Any guidance would be great.

New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this?

New computer win 8.1 pro, installed my creative Suite 4 Design premium but it shuts down when I try to use any of the programs and gives me an error code 147:20. How can I fix this? Is this a conflict with win 8.1 pro?

You need to adjust your security stuff/ permissions and possibly use compatibility modes. It means that your licensing service is being blocked/ shut down.
Mylenium

Activation server shut down for Creative Suite 2, Acrobat 7, and Macromedia products

Effective December 13, Adobe disabled the activation server for CS2 products and Acrobat 7 because of a technical glitch. These products were released over 7 years ago and do not run on many modern operating systems. But to ensure that any customers activating those old versions can continue to use their software, we issued a serial number directly to those customers. While this might be interpreted as Adobe giving away software for free, we did it to help our customers.
If your software is affected by the activation server shut down then you will receive an error that the Activation server is unavailable. The specific affected products are as follows:
Acrobat 7.0 - Windows
After Effects 7.0
Audition 3.0
Captivate 1.0
Contribute 2.0
Contribute 3.0
Creative Suite 2.0
Director MX 2004
Dreamweaver MX 2004
Fireworks MX 2004
Flash Paper 2.0
Freehand MX
GoLive CS2
GoLive 9.0
Illustrator CS2
InCopy CS2
InDesign CS2
Macromedia Studo MX 2004
Photoshop CS
Photoshop CS2
Photoshop Elements 4.0
Photoshop Elements 5.0
Premiere Pro 7.0
Production Studio Premium
The activation server being shut down will not affect currently installed and activated Adobe software. You will only face this difficulty if you need to reactivate the software.
To remedy this difficulty we have made available a version of these software titles that does not require activation for Users who have previously purchase the affected software. For additional details and specific links to the software please see:
Error: Activation Server Unavailable | CS2 products, Acrobat 7 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html
Error: Activation Server Unavailable | Macromedia branded products - http://helpx.adobe.com/x-productkb/policy-pricing/macromedia-legacy-activation-error.html
If the software title you have purchased is affected by the activation server being shut down, but is not available for download in the previously referenced pages, then please contact our support team at http://www.adobe.com/support/chat/ivrchat.html. Please be aware our support team will not be able to provide assistance for downloading or installing the Creative Suite 2 software.
System requirements
Creative Suite 2 software was only designed to run in the following operating environments:
Mac OS X v.10.2.8–v.10.3.8. PowerPC® G4 or G5 processor
Microsoft® Windows® 2000/Windows XP. Intel® Pentium® III or 4 processor
Extraction instructions
If you are receiving a message to insert disc two please see the following extraction instructions:
In the English version of the software the file CreativeSuiteCS2Disc2 extracts to C:\Creative Suite\Adobe Creative Suite 2.0\. CreativeSuiteCS2Disc1 and CreativeSuiteCS2Disc3 both extract to C:\Creative Suite CS2\Adobe Creative Suite 2.0\.
Please copy the contents of the C:\Creative Suite\Adobe Creative Suite 2.0\ folder to the C:\Creative Suite CS2\Adobe Creative Suite 2.0\ folder and you will no longer be prompted to insert disc two.
Additional information
Some Users have reported success getting Creative Suite 2 to install under Windows 7 64-bit. Please see http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/windows-7-is-n ot-compatible-with-adobe-photoshop/6f1b4955-7166-4b8f-ad9b-5d19150f803f for more information.
Still facing installation difficulties?
If you are experiencing an installation issue with the software currently available I would recommend creating a new thread in the Downloading, Installing, and Setting up forum - http://forums.adobe.com/community/download_install_setup. If you can please make sure to include the following:
•          What software are you trying to install?
•          Which operating system are you using?
•          Was the software previously installed prior to downloading the non-activating version currently available?
•          What specific error messages are you receiving when trying to install?
Please also see the original discussion on this topic at http://forums.adobe.com/message/4919014#4919014.

Hello Jeff.
EN version is not so eaqual in all with CZ version, I have PREMIUM one, not Standard.
So I download these EN versions and Acrobat 7Pro separately.
It look that it works, I have it installed on my presentation laptop. I ussualy work on PC and laptop is for bussines trips mostly.
When I was working on my PC I found in menu one interesting option. I have installed CS2 in 2010 so it works OK, still in CZ. What I found in menu is called "Licence Transfer".
I didnt try it because I dont want to loose my activation on PC, but could you please say to me what does this option means?
Is it possible to copy licence on flash disk and use it on laptop, but it still be in PC also? Or it is only for deactivation, so you will loose it, and after this you can do new activation (which is impossible by server shut down)?
And one question to the end, if I buy some later version like CS4 or CS5 (from some graphic studio which have one licence to sell-transfer) so do Adobe plan to shut down server too, for CS4, CS5 or after this non user/customer friendly solution (I mean for CS2) will Adobe do some application which we can install on our local PC and this app will say to CSxx "Your licence is OK, just continue in work" ?? --- this would be much better, I think if Adobe do this so it will be the same like no-activation versions in EN only but without so many complains and impacts on your customers.
Thank you for reply me

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.

I have a Macbook Pro. I updated to 10.9.4 an downloaded the trial for Creative Cloud. It downloaded and installed but will not open. I shut down and tried reinstalling. Same problem.
Thanks.

I stumbled upon the solution. In addition to downloading Creative Cloud, I needed to go back to the website and download trials for the programs I want to use--Photoshop and Lightroom. Once I did that, I was in business. Would save trouble if that was made clear on the download site.
Thanks

Re: Activation Server shut down for Creative Suite 2, Acrobat 7 and Macromedia products

Software : Adobe Encore DVD 2.0 / UK, purchased october 24, 2006
Operating system : Windows XP home edition / SP3 Computer : Pentium 4 / 1,8GHz - 512 MB
Other software : Adobe Premiere 6.5 / Photoshop Elements 5.0 / QuickTime 7, etc.
My harddrive crashed and I lost all my software. I had to reinstall. Everything is okay now but when I activate Encore DVD 2.0, I get the message "Activation server shut down for ........." I searched for the free download (without activating) of the CS 2 Premium, but I cold not find it. I only found the normal CS 2.
Who can help me.

If what you want is not at this link, http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l that would indicate that Adobe did not provide a special version

Preparing move to trash preventing me from shutting down

A window showing the message "Preparing to move to trash" runs constantly and is preventing me from shutting down my computer. The window is titled "Trash" and has a horizontal blue & white striped moving cylinder (like a sideways barber pole) and indicates there is 1 item to delete. I tried to force close but that does not work. Looking for a way to close this window. Thanks.

Hi jholla, and a warm welcome to the forums!
You're likely to have to Power down with the power switch, then do some repairs...
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions after re-install, then reboot again.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120

Catastrophic licensing failure ... Creative suite shuts down ... now I can't reinstall it ... HELP!!

Catastrophic licensing failure ... Creative suite shuts down ... now I can't reinstall it ... HELP!!
I was in the middle of a project, not terribly time-sensitive ... YET ... but this is the strangest, most frustrating problem I have encountered with Creative Suite yet.

Did anybody reply to your post?
I am also having a "Upgrade Check" licensing issue going from
Adobe Creative Suite 3 Design Premium to Adobe Creative Suite 4 Design Premium.
Wish we could contact an actual Adobe Technician.
Oh well

I made a imovie project and it has many transitions and stills and music soundtrack and rolling comments and text embedded in it. . I try and export it and it wont prepare the project beyond 16 minutes and shuts down every time. I have tried exporting it

i made a imovie project and it has many transitions and stills and music soundtrack and rolling comments and text embedded in it. . I try and export it and it wont prepare the project beyond 16 minutes and shuts down every time. I have tried exporting it to movies idvd itunes,and quicktime in a variety of sizes although not the smallest as I want to watch it on my computer and tv. All videos were recorded on an iphone. Apple store couldn't help me and suggested I redo part of the project. It is a really good project and would take hours to redo it . I just want to export it. Can any one please help???

Hi
Trying to get a picture of it.
• Free Space on Your Start-Up (Mac OS) Hard Disk. How Much ?
• Any other hard disks connected ?
• If so - Formatted as ?
Yours Bengt W

Creative Labs preparing to shut down foru

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