Creative Suite won't install Illustrator

I had a registered copy of Illustrator CS4 on my Mac and deactivated and then uninstalled it because I wanted to install Creative Suite CS4. When I uninstalled Illustrator I specified that preference files and the serial number should go away. I assume that Creative Suite would install a new version of Illustrator and that the serial number of Illustrator would be that of Creative Suite.
I also had InDesign CS3 on my Mac and also deactivated and uninstalled it.
So when I tried installing Creative Suite CS4 Design Premium, the installer dialog showed all apps it would install but Illustrator was grayed out. I went ahead and installed the Suite. Installation required that I register it with the Suite's serial number. When installed, I dug out my old Illustrator CS4 disk and installed that. To my surprise, it did not ask for a serial number. When Illustrator came up the initial dialog box listed all of my recent files--telling me that my previous uninstall was not complete.
My preference is to uninstall and not use the standalone version of Illustrator CS4. I want all software to come from the Suite and share its registration serial number.
My questions are, how can I totally delete it off my system and force the Suite installer to install its copy of Illustrator? And do I even need to worry about this as maybe the Suite has overtaken the standalone Illustrator and given it the Suite's serial number. (I can try to uninstall Illustrator again but despite being loaded as a standalone copy, I get a dialog about uninstalling the whole Suite.)
Any suggestions?

Thanks, guys. Yes, the problem was an incomplete uninstallation. Although I used the application's deactivate and uninstall, the Utilities > Adobe > Installers folder still had uninstallers available that cleaned up everything, including sending the app folder to the trash. I had manually trashed the app folders previously.
When I ran the Cleanup app, it didn't find anything for CS4. After restarting, I began installing Creative Suite and there was Illustrator CS4, available for installation. FInally!!!
Thanks again!

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